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Toshiba r500 Toshiba voice contact, Toshiba’s worldwide offices, Other Toshiba Internet Web sites, Canada, Australia

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If Something Goes Wrong	201
Other Toshiba Internet Web sites

Toshiba voice contact

Before calling Toshiba, make sure you have:

❖Your computer’s serial number

❖The computer and any optional devices related to the problem

❖Backup copies of your Windows® operating system and all other preloaded software on your choice of media

❖Name and version of the program involved in the problem along with its installation media

❖Information about what you were doing when the problem occurred

❖Exact error messages and when they occurred

For technical support, call the Toshiba Global Support Centre:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Other Toshiba Internet Web sites

toshiba.com	Worldwide Toshiba corporate site
computers.toshiba.com	Marketing and product information in
	the USA
accessories.toshiba.com	Accessories information in the USA
www.toshiba.ca	Canada
www.toshiba-Europe.com	Europe
www.toshiba.co.jp/index.htm	Japan
http://servicio.toshiba.com	Mexico and all of Latin America

Toshiba’s worldwide offices

Australia	Canada
Toshiba (Australia) Pty. Limited	Toshiba Canada Ltd.
84-92 Talavera Road	191 McNabb Street
North Ryde NSW 2113	Markham, Ontario
Sydney	L3R - 8H2
Australia	Canada

Contents

Portégé® R500 Series User’s Guide Model: Portégé® R500 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice “Declaration of Conformity Information” Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Conformity Statement Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page Page Page Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Approved Countries/Regions for use for the Intel® PRO/Wireless 3945ABG Network Connection Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 4965AGN Bluetooth® Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth® wireless technology) Bluetooth® Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada — Industry Canada (IC) Using this Equipment in Japan 2.4FH1 Device Authorization Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Contents This guide Safety icons Other icons used Other documentation Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Adding memory (optional) Caring for your computer Cleaning the computer Moving the computer Using a computer lock Computing tips Outdoor display switch Running the computer on battery power Battery Notice Power management Using additional batteries Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using external speakers or headphones Fn-esse® Starting Fn-esse® Using drag-and-dropto assign a key Using the keyboard or pointing device to assign a key The Windows® operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Display modes Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad Zooming applications in/out Introduction Introduction This guide visit Toshiba’s Web site at pcsupport.toshiba.com pcsupport.toshiba.com This guide This guide introduces the computer’s features. You can: ❖Read the entire guide from beginning to end ❖Skim through and stop when a topic interests you ❖Use the table of contents and the index to find specific information Safety icons Other icons used 38 Introduction Other documentation Other documentation Service options Getting Started Getting Started Selecting a place to work Extreme heat, cold, or humidity Liquids and corrosive chemicals Keeping yourself comfortable Precautions Avoid prolonged physical contact with the underside or surface of the computer 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object ❖Never block the air vents Setting up your computer Setting up your computer “Connecting to a power source” on page Setting up your software 1From the Welcome screen click Next to enter the Setup Wizard 2Confirm acceptance of Microsoft’s End User License Agreement and click Next Registering your computer with Toshiba Adding optional external devices Connecting to a power source (Sample Illustration) Power cord/cable and AC adaptor Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the side of the Charging the main battery Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it Opening the display panel 1Facing the front of the computer, locate the center of the display panel 2Gently raise the panel Your computer’s features and specifications Turning on the power (Sample Illustration) Turning on the power The preinstalled operating system will load automatically Adding memory (optional) Installing a memory module If the computer is on, begin at step 1; otherwise, skip to step Click , and then (depending on the system) Page 10Locate an empty memory module slot on the underside of the computer installing the bottom module (Sample Illustration) Aligning the memory module with the socket Page Removing a memory module The following message appears when you turn on the power: Warning: Resume Failure Press Any Key to Continue Gently lift the memory module to a (Sample Illustration) Removing the memory module Checking total memory 1Click Start, Control Panel, Performance and Maintenance, and then System General Hard Drive Recovery Utilities (Available on certain models) Creating Recovery CDs/DVDs Recovery Disc Creator All Programs DVD Create Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software The Recovery of Factory Default Software screen appears (Sample Image) Recovery of Factory Default Software screen Erasing the hard disk Erase the hard disk To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select Recovery of Factory Default Software Recovering the C: partition with a user specified size To resize and recover your C: drive: 2Select Recover to a custom size partition 3Specify the size of the C: drive Press the Left/Right Arrow keys to increase/decrease the C: drive size by 1 GB Hard Disk Drive Recovery using the Recovery media “Creating Recovery CDs/DVDs” on page 2When the initial screen displays, press F12. The boot menu appears 3Using the arrow keys, select the CD/DVD option and press (Sample Image) Toshiba HDD Recovery Utility screen Recovering the C: partition of the HDD only 2Select Recover without the hard drive partitions, and then click Next This option recovers your C: drive without creating the HDD Recovery Utilities partition. This will increase the size of your C: drive Checking the HDD operating status After restoring your hard disk drive, you can check its status as follows: 1Click Start, and then click Control Panel 2Double-clickthe Administrative Tools icon 3Double-clickthe Computer Management icon Installing drivers and applications To reinstall drivers and applications: 1Double-clickthe TOSHIBA Application Installer icon on the Windows® desktop the icon on the Windows Scrolling with the TouchPad™ Control buttons Disabling or enabling the TouchPad™ 2Click Printers and Other Hardware Mouse Using external display devices Connecting an external monitor or projector Directing the display output when you turn on the computer Swap—Switch (Sample Image) Display options window 3Release the Fn key Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a printer manufacturer, the printer may not function correctly Setting up a printer Connecting an optional external diskette drive 2Click Add a printer Connecting an optional external diskette drive (Sample Illustration) Connecting an optional external USB diskette drive Turning off the computer Options for turning off the computer Turn Off or Shut Down Factors to consider when choosing either Turn Off or Shut Down: ❖Use the Turn Off command if you are not connected to a domain server Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Standby mode Using the Turn Off Computer or Shut Down commands Turn Off 2Click Turn Off Shut Down Shut down Restarting your computer Using and configuring Hibernation mode Turn off computer Hibernate Configuring Hibernation mode options 2Click the TOSHIBA Power Saver icon Starting again from Hibernation mode Using and configuring Standby mode Stand By Configuring Standby mode options Standby Starting again from Standby mode Closing the display panel Caring for your computer Caring for your computer “Taking care of your battery” on page Cleaning the computer Moving the computer Do not pick up the computer by its display panel or by the back Page Learning the Basics Computing tips Using the keyboard Using the keyboard Character keys Making your keyboard emulate a full-sizekeyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Windows key Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Accessories WordPad Close Starting a program from Windows® Explorer 2Click Accessories 3Click Windows Explorer My Computer Program Files Starting a program from the Run dialog box This example uses the Run command to start WordPad: 1Click Start, and then Run. The Run dialog box appears (Sample Image) Run dialog box 2In the Run dialog box: Saving files File Save File Save As File names Using a file extension Printing your work Backing up your work Print Backing up your work Restoring your work Using the optical drive For these reasons, your computer may come with an optical drive Optical drive components The optical drive is located on the side of the computer Your optical drive may look like this: (Sample Illustration) Optical drive Drive 3Press the drive’s eject button The disc tray slides partially out of the drive (about 1 inch) 4Grasp the tray and pull it fully open (Sample Illustration) Drive tray fully extended 5Hold the disc by its edges and check that it is free of dust Playing an audio CD ❖To play the CD or to pause, click the Play/Pause button ❖To stop the CD, click the Stop button Playing optical media 1Click Start, and then My Computer 2Click the optical drive icon The disc drive will run the CD/DVD Creating a CD/DVD Removing a disc with the computer on To remove a disc (CD or DVD) with the computer turned on: 1Press the eject button on the drive 3Gently press the tray in to close it Removing a disc with the computer off Caring for CD or DVD discs Toshiba’s online resources Mobile Computing Running the computer on battery power EasyGuard Protect and Fix EasyGuard Outdoor display switch Running the computer on battery power Battery Notice “Maintaining your battery” on page setting for DVD playback The computer also has an internal real-time-clock(RTC) battery The RTC battery charges only while the computer is powered on Power management Using additional batteries For more information on batteries and accessories, see accessories.toshiba.com Charging batteries The battery needs to be charged before you can use it to power the computer Charging the main battery The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Charging the RTC battery Monitoring main battery power ❖Glows amber while the main battery is being charged (AC adaptor connected) ❖Glows blue when the main battery is fully charged management settings, applications and features used AC power supply replacing the main battery light ( ), (near the TouchPad) command) (Sample Illustration) Power and battery light locations Determining remaining battery power calculations 2Click the TOSHIBA Power Saver icon. The Power Saver Properties window appears The remaining battery charge is indicated on the left side of the dialog box What to do when the main battery runs low Setting battery alarms Alarm settings Conserving battery power Power Profiles The TOSHIBA Power Saver Properties window appears (Sample Image) TOSHIBA Power Saver Properties window For more information, see “TOSHIBA Power Saver” on page Using a hot key to set the Power Profile You may use a hot key to set the Power Profile To set the Power Profile: 1Press Fn and F2 simultaneously to display the Power Profile pop-upwindow (Sample Image) Power Profile pop-upwindow Removing the battery from the computer To remove the battery: 1Save your work 4Close the display panel and turn the computer upside down 5Slide the battery release lock to the unlocked position Inserting a charged battery To insert a battery: 2Insert the charged battery into the slot until the latch clicks Page Taking care of your battery Taking care of your battery Safety precautions Maintaining your battery Disposing of used batteries Disposing of used batteries You must discard a battery if it becomes damaged Call2Recycle™ www.rbrc.org Notice regarding CR coin cell batteries, applicable to California, U.S.A. only: Traveling tips “Selecting a place to work” on page capability Exploring Your Computer’s Features Exploring the desktop Exploring the desktop Finding your way around the desktop (Sample Image) Windows® operating system desktop Icons Various icons are initially displayed on your system desktop, for example: Start button Taskbar Setting up for communications System tray Setting up for communications Connecting your computer to a network Accessing a network How to disable the Ethernet LAN port Using Wireless LAN connectivity An overview of using the Internet The Internet The World Wide Web An overview of using the Internet Internet Service Providers Connecting to the Internet Surfing the Internet Exploring audio features Internet features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Record Play Using PC Cards Using external speakers or headphones To play back sound files through external speakers or headphones: 1 Locate the headphone jack on the computer The headphone jack requires a 16-ohmstereo mini-jack To adjust the volume: Inserting a PC Card Removing a PC Card Safely Remove Hardware Safe to Remove Hardware Using an SD™ card Setting up a PC Card for your computer Using an SD™ card Wait for the SD indicator light to go out Installing SD card drivers Inserting an SD card (Sample Illustration) inserting an SD card Formatting an SD card Toshiba Utilities SD Memory Card Format Stopping or removing the SD card after formatting Using the i.LINK® port Using an expansion device Using an expansion device Using an Optional Toshiba Slim Port Replicator II with your computer Utilities Utilities TOSHIBA Assist ❖Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 136 Utilities Connect Secure 138 Utilities Protect & Fix Optimize 140 Utilities TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Setting passwords Using an instant password 142 Utilities Using a supervisor password Setting a supervisor password To set a supervisor password: 1Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 2On the left side, click the Secure tab Deleting a supervisor password 4Select Not Registered 144 Utilities Using a user password A user password provides power-onpassword protection Setting a user password To register a password for the power-onpassword functions: 3Click the User Password icon Deleting a user password Delete TOSHIBA Security Assist 146 Utilities To open TOSHIBA Security Assist: , or click the icon in the tab of Log on Settings Password of current user Password of all users Resume TOSHIBA PC Diagnostic Tool Utility 1Click Start, All Programs, Toshiba, Utilities, and then Start Diagnostics TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility OFF 150 Utilities Fn-esse® Starting Fn-esse® Using drag-and-dropto assign a key Using the keyboard or pointing device to assign a key 152 Utilities Making a direct key assignment Direct Browse Making a popup assignment Popup Viewing existing key assignments Assignments Expand popup lists Changing or removing existing key assignments Clear TOSHIBA SD™ Memory Card Format Utility ❖Quick Format ❖Full Format TOSHIBA SD™ Memory Boot Utility TOSHIBA SD™ Memory Boot Utility 156 Utilities 5Select Read from a floppy disk Booting from a bootable SD card TOSHIBA Power Saver 158 Utilities Preset Power Profiles Quickly creating a new power profile Copy Property Customizing a power profile Mouse Utility 160 Utilities Toshiba Hardware Setup Device Config Display CPU Dynamically Switchable Power Battery TOSHIBA Zooming Utility Toshiba Button Controls Help Toshiba Button Controls 1Click the Toshiba Button Control icon in the Optimize tab of TOSHIBA Assist 164 Utilities CD/DVD Drive Acoustic Silencer CD/DVD Drive Acoustic Silencer CD/DVD Drive Acoustic Silencer Set Quiet Mode Set Normal Mode TOSHIBA Accessibility TOSHIBA Accessibility 2Check the Use Fn-StickyKey box Trusted Platform Module (TPM) Trusted Platform Module (TPM) Enabled Fingerprint Authentication Utility Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility TrueSuite Access Manager If Something Goes Wrong Problems that are easy to fix Your program stops responding Applications 3Select the program you want to close, then click End Task Close the remaining programs one by one by selecting the program name, then To power off your computer, do one of the following: If you are not connected to a domain server: 1Click Start, Turn off computer Problems when you turn on the computer The computer will not start The computer starts but when you press a key nothing happens Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE message The computer displays the Non-Systemdisk or disk error message The AC power light is blinking Step-Charging The Windows® operating system is not working The Windows® operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in My browser cannot find a site I bookmarked The Windows® operating system can help you A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device Disabling a device 1Click Start, Control Panel, then click Performance and Maintenance 2Click the Administrative Tools icon Checking device properties Resource Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems The keyboard produces unexpected characters Nothing happens when you press the keys on the external keyboard 2Click Restart the Computer Display problems Here are some typical display problems and their solutions: The screen is blank If you are using an external monitor: ❖Check that the monitor is turned on Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Optical drive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Make sure a program is not accessing the drive and preventing it from ejecting Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers Adjust the volume control Try pressing Fn + Esc to see if volume mute is disabled Check that the volume control on the computer is turned up PC Card problems Card Information Structure enablers PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work PCMCIA adapter The computer stops working (hangs) when you insert a PC Card Printer problems This section lists some of the most common printer problems The printer will not print Make sure the printer cable is firmly attached to the computer and the printer The printer will not print what you see on the screen Wireless networking problems 1 Click Start, Control Panel 2 Double-click Network and Internet Connections Run ❖Enter PING 192.168.1.1 at the command prompt, and press Special considerations for the Windows® operating system Wireless Network 2Click View Available Wireless Networks 4The Windows® operating system will now try to establish a wireless connection DVD operating problems a Click Start, Control Panel, Appearance and Themes, and double-click Display Settings tab Color Palette High Color Jumping video lines appear around the DVD-ROMvideo window 1Click Start, Control Panel Appearance and Themes Desktop Area DVD titles, games, or applications appear distorted Develop good computing habits Save your work frequently On a regular basis, back up the information stored on your hard disk Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, and then Help and Support 2Under Pick a Task, click Undo changes to your computer with System Restore 3Click Create a restore point, and then click Next 5Select the desired Restore Point from the list, and then click Next Your Windows Backing up your data or your entire computer with the Windows® operating system My Documents 1Put a blank CD-R (CD-recordable)disc into the computer’s CD or DVD drive A Windows 4Open a second Windows® Explorer window by clicking Start, then My Computer In this second window, browse to the files you wish to back up. Click the Documents View Favorites (bookmarks) for Internet Explorer® Import and Export Export Favorites Import Favorites 6Click Finish. The message “Successfully exported favorites” should appear Page If you need further assistance If you need further assistance Before you contact Toshiba Try the following before you contact Toshiba: ❖Review the troubleshooting information in your operating system documentation For the number of a Toshiba dealer near you in the United States, call: (800) Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Australia Canada Toshiba’s worldwide offices France Toshiba Systèmes (France) S.A 7, Rue Ampère; B. P 92800 Puteaux Cédex Hot Keys Hot Keys Password security Password security Without a password With a password To activate the password feature: 1Click Start, Control Panel, and then Appearances and Themes Maintaining security when the battery is not fully charged field, type 3Press Enter located under the suggested topics Power profile Standby mode (Sample Image) Standby confirmation box Hibernation mode (Sample Image) Hibernation confirmation box Display modes Display brightness Disabling or enabling wireless devices Disabling or enabling wireless devices installed in your computer The wireless modes are: ❖All disabled—Disablesboth the Bluetooth® and Wi-Fi® modules ❖Wi-Fi® enabled—Enablesjust the Wi-Fi® module Keyboard hot keys This hot key turns the cursor control overlay on and off This hot key switches screen resolution [Space bar] Power Cord/Cable Connectors Appendix C Using ConfigFree™ with your Toshiba Computer Options Getting Started Starting ConfigFree ❖Click Start, All Programs, Toshiba, Networking, and then ConfigFree ConfigFree Page ConfigFree Utilities ConfigFree Utilities Connectivity Doctor Page Stay on the system tray system tray Displays ConfigFree setting screen Search for Wireless Devices To search for wireless devices: 1Click the ConfigFree icon on the System tray 2Click Search for Wireless Devices Creating a new wireless connection Creating a detected device wireless connection Search for Wireless Devices Transferring files using Bluetooth® Send to Bluetooth Devices Send Disconnecting from a Bluetooth® device Profile Settings Internet settings Devices Profile Add Capture Change Icon Captured Items ConfigFree SUMMIT Page Page Using ConfigFree SUMMIT SUMMIT Send to SUMMIT Devices Quick Connect Toshiba Wireless Projector Direct Link Toshiba Device Toshiba Wireless Projector Toshiba Wireless Projector (DPJ) Direct Link Toshiba Device Using the Automatic Switch Using the Automatic Switch Auto Switch 3Check Enable Wireless when cable disconnect occurs Semi-AutomaticSwitch Feature Semi-AutomaticSwitch Feature 3Select the Auto Switch (SSID) tab List of target SSIDs and profiles 6Select Automatically switch profiles when connected to this SSID 7Check Automatically switch profile when connected to this SSID USB Sleep and Charge Function and USB Wakeup Function USB Sleep and Charge function the BIOS Setup USB Sleep and Charge Function Settings USB Sleep and Charge Function Settings Setting item Enabled (Mode-1) --Enables the function Enabled (Mode-2) --Enables the function Disabled (Default) --Disables the function USB Wakeup Function The “USB Wakeup function” does not work Glossary Acronyms BIOS bps CD-ROM Glossary DOS DPI DSTN DVD-ROM Terms The following terms may appear in this user’s guide active-matrix display adapter 238 Glossary baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) results to another device that uses the information occupies one byte of computer storage for processing, memory, input/output, and/or control functions Chips are mounted on printed circuit boards click — To press and release the pointing device’s primary button 240 Glossary device device driver directory — See folder disable — To turn a computer option off. See also enable double-density download upload drag driver — See device driver 242 Glossary file extension file name format function keys hot key hot swapping icon internal device — See device World Wide Web 244 Glossary local area network — See LAN memory RAM ROM non-system system disk optical drive palette — See color palette palette 246 Glossary port — A socket on the computer where you plug in a cable for connection to a network or a peripheral device processor — See central processing unit (CPU) processor T U select shortcut — See keyboard shortcut shortcut software — See program. Compare hardware 248 Glossary Web — See World Wide Web Web protocol to permit an Ethernet connection using wireless communication components Index 250 Index Index 252 Index RGB 67 power power button 49, 57 Power Management 157 power profile hot key 110 power profiles 109 power source connecting 45 powering down using Hibernation 77 using Standby 254 Index