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If Something Goes Wrong

DVD operating problems
DVD operating problems

If you experience a problem playing DVDs, you may be able to fix the problem yourself.

For general problems playing a DVD title, try the following steps:

1Verify that the disc is in a format that the drive supports.

2Ensure that the disc is properly inserted in the drive tray.

3Ensure that the Display properties are not True Color (24-bit). If it is set to 24-bit color, there may be a video format error. To verify your display settings:

a Click Start, Control Panel, Appearance and Themes, and double-clickDisplay.

b Click the Settings tab and ensure that the Color Palette is set to High Color (16-bit).

c If it is not set to High Color, change the settings to 16-bit color and click OK.

4Clean the disc and try again.

A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned.

5Verify that your computer recognizes your optical drive by double-clicking the My Computer icon on the desktop. The optical drive should appear in the list.

6See “Checking device properties” on page 177 for instructions on using Device Manager to view the optical drive properties.

7Check the Toshiba Web site for new information on optical drives and their operation.

Ablank screen appears while watching a DVD-ROM movie or title.

Disable the Shut off Monitor feature in the Display Properties using the following steps:

1Right-click in a blank area of the Windows® desktop.

2Click Properties.

3Click the Screen Saver tab.

4Deselect Shut off Monitor.