Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom

Cause

Correction

Page

 

 

 

 

No power.

• The AC adapter or power plug is

• Connect the AC adapter or power plug

18

 

disconnected.

securely.

 

 

• Dead batteries.

• Re-charge the battery.

–

The player turned off by itself.

• The automatic power off function turned

• Press the PLAY button.

23

 

the unit off.

 

 

 

 

 

 

No picture.

• The connected TV is not set to receive

• Select the appropriate video input mode

20

 

DVD signal output.

on the TV so the picture from the player

 

 

 

appears on the TV screen.

 

 

 

 

 

 

• The audio/video cable is not connected

• Connect the audio/video cable securely

56

 

securely.

into the appropriate jacks.

 

 

• The “LCD Picture” is set to “Fine”.

• Close up the LCD or press the LCD

46

 

 

MODE button to turn the LCD monitor off.

 

 

 

 

 

No sound.

• The equipment connected via the audio/

• Select the correct input mode of the

40

 

video cable is not set to receive DVD

audio receiver so you can listen to the

 

 

signal output.

sound from the player.

 

 

• The audio/video cable is not connected

• Connect the audio/video cable securely

56

 

securely.

into the appropriate jacks.

58, 59

 

• The audio receiver or TV is turned off.

• Turn on the equipment connected with

56

 

 

the audio/video cable.

58, 59

 

• The setting of output sound format is

• Select the proper audio setting.

39, 44

 

incorrect.

 

47

The playback picture has

• The disc is dirty.

• Eject the disc and clean it.

13

occasional distortion.

 

 

 

• Player is in fast forward or fast reverse

• Sometimes a small amount of picture

–

 

 

mode.

distortion may appear. This is not a

 

 

 

malfunction.

 

 

 

 

 

 

• The main unit was moved or given a

• Vibrating or shaking the unit during

–

 

shock.

playback may produce distortion. This is

 

 

 

not a malfunction. If not restored to usual

 

 

 

status, stop the playback and start again.

 

 

 

 

 

 

• The disc is not set firmly.

• Remove the disc and set it again.

20

 

 

 

 

Brightness is unstable or

• The effect of copy protection.

• Connect the player directly to the TV.

56

noises are present in the

 

Avoid connecting the player to a VCR or

 

playback pictures.

 

TV/VCR combination.

 

 

 

 

 

The player does not start

• No disc is inserted.

• Insert a disc.

20

playback.

 

 

 

• An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

2

 

 

 

type and color system.)

 

 

• The disc is inserted upside down.

• Insert the disc with the playback side

20

 

 

down.

 

 

 

 

 

 

• The disc is not inserted securely.

• Insert the disc securely in the disc holder.

20

 

 

 

 

 

• The disc is dirty.

• Clean the disc.

13

 

• The parental lock function is set.

• Cancel the parental lock function or

50

 

 

change the parental lock level.

 

 

 

 

 

Playback does not follow the

• It is in the repeat playback mode, memory

• These operations may prevent a proper

–

course of the disc’s program.

playback, etc.

progression of the contents.

 

Buttons do not work.

• Power supply fluctuations or other

• Turn the power on or off with the

–

 

abnormalities such as static electricity may

POWER button. Or disconnect the power

 

 

interrupt correct operation.

plug and insert it into the wall outlet

 

 

 

again.

 

 

 

 

 

The remote control does not

• The remote control is not pointed at the

• Point the remote control at the remote

17

work properly.

remote sensor of the player.

sensor of the player.

 

 

 

 

 

 

• The remote control is too far from the

• Operate the remote control within about

17

 

player.

7 m.

 

 

 

 

 

 

• The batteries in the remote control are

• Replace the batteries with new ones.

17

 

exhausted.

 

 

64