Toshiba U600D, U500

User’s Manual 9-21

Troubleshooting

Outside of Europe In Europe

Singapore

TOSHIBA Singapore Pte. Ltd.

438B Alexandra Road #06-01

Alexandra Technopark

Singapore 119968

Spain

TOSHIBA Information Systems,

ESPAÑA

Parque Empresarial San Fernando

Edicio Europa, la Planta,

Escalera A 28830 Madrid

United States of America

TOSHIBA America Information

Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618

USA

United Kingdom

TOSHIBA Information Systems

(U.K.) Ltd.

TOSHIBA Court

Weybridge Business Park

Addlestone Road

Weybridge, Surrey KT15 2UL

India

TOSHIBA India Pvt Ltd.

PC Division

6th Floor, DR Gopal Das Bhawan

Barakhamba Road, Delhi-110001,

India

The Rest of Europe

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich,

Deutschland-Österreich

Hammfelddamm 8,

D-41460 Neuss, Germany

Contents

Main Table of Contents Preface Introduction The Grand Tour Getting Started Operating Basics The Keyboard Power and Power-Up Modes HW Setup Optional Devices Troubleshooting Page Copyright Disclaimer Trademarks FCC information FCC notice Declaration of Conformity Information FCC conditions Contact EU Conformity of Statement VCCI Class B Information Modem warning notice Conformity Statement Network Compatibility Statement Canadian Regulatory Information (Canada Only) Japan regulations Region selection Redial Page Pursuant to FCC CFR 47, Part 68: n Type of service Telephone company procedures If problems arise Instructions for IC CS-03 certified equipment Notes for Users in Australia and New Zealand Modem warning notice for Australia n Notes for use of this device in New Zealand Page n General conditions Following information is only for EU-member states: Disposal of products Disposal of batteries and/or accumulators Disposing of the computer and the computers batteries EnergyStar Program http://www.energystar.gov/power management http://www.energystar.gov Optical disc drive safety instructions Panasonic Page Hitachi-LG Data Storage, Inc. International Precaution Page General Precautions Providing adequate ventilation Creating a computer-friendly environment Stress injury Heat injury Pressure or impact damage ExpressCard overheating Mobile phones Preface Manual contents Conventions Abbreviations Icons Keys Key operation ABC Terminology Page Chapter 1 Introduction Equipment checklist Hardware Software Features Processor Memory Page Page Display Keyboard Pointing Device Ports Slots Multimedia Communications Security n n n Special features Page Page TOSHIBA Value Added Package Utilities and Applications Page Page Page Options Page Chapter 2 The Grand Tour Front with the display closed Page Left side Page Right side n n n n n n Page Underside Page Front with the display open Page Page Optical Disc Drive Region codes for DVD drive and media Writable discs CDs n AC adaptor Power and Power-Up Modes Page Page Chapter 3 Getting Started n n n Connecting the AC adaptor Page Opening the display Page Turning off the power Shut Down mode (Boot mode) Sleep Mode Page Hibernation Mode Page Restarting the computer n n n System Recovery Options System Recovery Options Create Optical Recovery Discs Restoring the preinstalled software from the Recovery HDD Restoring the preinstalled software from Recovery Media Chapter 4 Using the ngerprint sensor n n n How to swipe the finger n Points to note about the fingerprint sensor Fingerprint sensor limitations Points to note about the fingerprint utility Set up procedure n How to delete the fingerprint data n n Windows logon via fingerprint authentication Fingerprint authentication procedure Fingerprint system boot authentication n Fingerprint Single Sign-On feature How to enable fingerprint system boot authentication settings and Single Sign-on feature USB Sleep and Charge function n Fingerprint utility limitations n Starting the USB Sleep and Charge Utility Enabling USB Sleep and Charge Battery Settings Using the Function buttons Using the Web Camera Using TOSHIBA Web Camera Application Using the microphone Using the TOSHIBA Face Recognition Note on Use n Disclaimer How to register the Face Recognition Data n n n n n How to Delete the Face Recognition Data n How to launch the help file Windows Logon via TOSHIBA Face Recognition n Using the optical disc drive Loading discs n n Page Slot-loading optical disc drive n Removing discs n Slot-loading optical disc drive Writing CD/DVDs on DVD Super Multi Double Layer drives Important message Disclaimer n n Before writing or rewriting n Page When writing or rewriting TOSHIBA Disc Creator Data Verification How to learn more about TOSHIBA Disc Creator Video When Using Corel DVD MovieFactory for TOSHIBA How to make a Labelflash DVD How to make a DVD-Video Page TOSHIBA DVD PLAYER Notes on use Media care CD/DVDs Floppy diskettes Sound system Adjusting System Volume Realtek HD Audio Manager n n Information Speaker Configuration Sound Effects Microphone Effects Default Format Modem n Properties menu Settings Modem Selection Dialing Properties n Connecting Disconnecting Wireless communications n n n Wireless LAN Security Bluetooth Stack for Windows by TOSHIBA (depends on the model purchased) Product Support Wireless communication switch Wireless activity LED LAN n Connecting LAN cable LAN cable types Disconnecting LAN cable Cleaning the computer n Moving the computer n Using the Hard Disk Drive (HDD) Protection TOSHIBA HDD Protection Properties HDD Protection Detection Level 3D Viewer n Details Detection Level Amplification TOSHIBA HDD Protection Message Page Chapter 5 The Keyboard Typewriter keys n n n F1 ... F12 function keys Soft keys: Fn key combinations Emulating keys on enhanced keyboard Hot keys Page Fn Sticky key (Depends on the model you purchased) Windows special keys + Keypad overlay Turning on the overlays Numeric mode Temporarily using normal keyboard (overlay on) Generating ASCII characters Page Chapter 6 Power and Power-Up Modes Power conditions Power indicators Battery indicator Power indicator Battery types n n n n Battery pack Real Time Clock battery n Care and use of the battery pack n n n n Charging the batteries Procedures Tim e Charging time (hours) Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life n n n Replacing the battery pack Removing the battery pack n Installing the battery pack n Starting the computer by password Power-up modes n n n Hot keys Panel power off/on Chapter 7 HW Setup Accessing HW Setup HW Setup Window Setup Page Page Illumination Keyboard Backlight Button Setting Chapter 8 Optional Devices ExpressCard Slot Inserting an ExpressCard Removing an ExpressCard n SD/SDHC/MMC/MEMORY STICK / MEMORY STICK PRO/xD Memory cards Installing a memory card Removing a memory card n Memory card care Memory expansion n n n Installing a memory module Page Removing a memory module n Additional battery pack Additional AC adaptor External monitor HDMI Setting for display video on HDMI Settings for audio on HDMI Security lock Page Chapter 9 Troubleshooting Problem solving process n Preliminary checklist Analyzing the problem Hardware and system checklist Self test n Power Overheating power down System start-up AC power Battery Page Keyboard Real Time Clock LCD panel Hard disk drive Solid State Drive Recovery Discs n USB floppy diskette drive Pointing device TouchPad USB mouse USB n USB Sleep and Charge function n Memory expansion Sound system External Monitor Modem LAN Wireless LAN Fingerprint Sensor ExpressCard TOSHIBA support Before you call n Where to write Page Page Appendix A Specications Environmental Requirements Power Requirements Built-in Modem Page Appendix B Display Controller Display Controller Page Appendix C Wireless LAN Card Specications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision B, G and draft N) Page Appendix D AC Power Cord and Connectors Europe: Certication agencies Page Appendix E TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Page Page Appendix F Legal Footnotes CPU Memory (Main System) Battery Life Hard Disk Drive (HDD) Capacity LCD Graphics Processor Unit (GPU) Wireless LAN Copy Protection Page Glossary A B C D E F G H I K L M N O P R S T U V W Page Index A B C D E G H K L M O P R S T U V W