Toshiba U600D, U500 Fingerprint Sensor, ExpressCard

User’s Manual 9-19
Troubleshooting
Problem Procedure
Reading of the
ngerprint was not
successful
Please try again using the correct posture. Refer
to Using the ngerprint sensor in Chapter 4,
Operating Basics.
Try the recognition process again using another
enrolled nger.
The ngerprint
cannot be read due
to injuries to the
nger
Try the recognition process again using another
enrolled nger.
If ngerprints from all the enrolled ngers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Pre-OS
feature or Single
Sign On feature
cannot be enabled
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Fingerprint Pre-OS
feature does not
work
Make sure you have enroll nger in windows
account.
Set the User Password by using TOSHIBA HW
Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS
Fingerprint Authentication” on the TrueSuite
Access Manager setting.
Fingerprint Sensor
Problem Procedure
ExpressCard error
occurs
Reseat the ExpressCard to make sure it is rmly
connected.
Make sure the connection between the external
device and the card is rm.
Check the card’s documentation.
If problems persist, contact your dealer.
ExpressCard
Refer also to Chapter 8, Optional Devices.