Manuals / Sony / Home Audio / Stereo Receiver

Sony STR-FH750 manual STR-DH750/STR-DH550 Troubleshooting, Error messages Power Image Sound Tuner

Models: STR-FH750 STR-DH550

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Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

Troubleshooting

BLUETOOTH devices (for STR-DH750 only)

“BRAVIA” Sync (Control for HDMI)

Remote control

If the problem is not solved

Notes on use

4-488-933-11(1)

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Sony STR-FH750 manual STR-DH750/STR-DH550 Troubleshooting, Error messages Power Image Sound Tuner, iPhone/iPod USB devices

Contents

Help Guide Using BLUETOOTH Features for STR-DH750onlyUsing Other Features Adjusting Settings Parts and Controls Announcements TroubleshootingTable Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only Help Guide Before using Installing and connecting speakersInitial setup of the receiver STR-DH750/STR-DH550 PreparationBasic operations Playing content from an iPhone/iPodPlaying content from a USB device STR-DH750/STR-DH550 Enjoying Video and SoundMULTI CHANNEL AV RECEIVER Using BLUETOOTH Features for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Using the sleep timer STR-DH750/STR-DH550 Using Other FeaturesConfiguring video and sound settings Configuring speaker settingsUsing the menu on the display panel STR-DH750/STR-DH550 Adjusting SettingsEasy Setup Speaker Settings Audio Settings HDMI Settings Input Settings System SettingsNotes on use Receiver Remote controlSTR-DH750/STR-DH550 Parts and Controls Help GuideNotes on use Specifications TrademarksSTR-DH750/STR-DH550 Announcements Help Guide“BRAVIA” Sync Control for HDMI Remote control STR-DH750/STR-DH550 TroubleshootingError messages Power Image Sound Tuner BLUETOOTH devices for STR-DH750onlyFor viewing on a computer Before useRecommended system environment Notes on use4-488-933-111 Copyright 2014 Sony Corporation Notes on useNotes on connecting cables Using HDMI connections STR-DH750/STR-DH550 Before usingProcedure to start using the receiver Supplied accessoriesSTR-DH750/STR-DH550 Installing and connecting speakersInstalling speakers Connecting speakers Help GuideConnecting an MHL-compatiblemobile device Connecting a TVConnecting devices with HDMI jacks Connecting an iPhone, iPod, or USB deviceHelp Guide Setting the voltage selectorInserting batteries into the remote control Turning on the receiverNotes on use STR-DH750/STR-DH550 Initial setup of the receiverSetting up the receiver using the Easy Setup Help GuideHelp Guide Using the menu on the TV screenSTR-DH750/STR-DH550 Basic operations Enjoying video/sound from the connected deviceHelp Guide Playing content from an iPhone/iPodCompatible iPhone/iPod models Notes on iPhone/iPodNotes on USB devices Playing content from a USB deviceCompatible USB devices and USB specifications Enjoying audio content stored on a USB deviceListening to FM/AM radio Presetting FM/AM radio stations Preset MemoryTuning to a station directly Direct Tuning STR-DH750/STR-DH550 Listening to the radioNotes on sound fields Resetting sound fields to the default settingsAdjusting the equalizer Equalizer Selecting a sound field Sound FieldHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 What is “BRAVIA” Sync?Preparing for “BRAVIA” Sync Help GuideSTR-DH750/STR-DH550 Configuring video and sound settingsEnjoying sound of TV broadcasts from the receiver Help GuideNotes on use STR-DH750/STR-DH550 Configuring speaker settingsUsing bi-amplifierconnections for STR-DH750only Help GuideNotes on use STR-DH750/STR-DH550 Using the sleep timerUsing the sleep timer Help GuideSTR-DH750/STR-DH550 Checking information on the receiverViewing information on the display panel Help GuideNotes on use STR-DH750/STR-DH550 Easy SetupSetting up the receiver using the Easy Setup Help GuidePerforming Auto Calibration Adjusting the speaker level Manual SetupAdjusting the speaker size Manual Setup Adjusting the speaker distance Manual SetupAdjusting the equalizer Equalizer Adjusting the volume automatically Auto VolumeSynchronizing audio with video output A/V Sync Compressing the dynamic range D.Range CompHelp Guide STR-DH750/STR-DH550 HDMI SettingsPassing HDMI signals through Pass Through Controlling HDMI devices Control for HDMINotes on use STR-DH750/STR-DH550 Input SettingsChanging the name for each input Name In Help GuideHelp Guide STR-DH750/STR-DH550 System SettingsSetting standby mode Auto Standby Selecting the language LanguageViewing information on the display panel Using the menu on the display panelHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Reverting to the factory default settingsReverting to the factory default settings Help GuideRear panel STR-DH750 Rear panel STR-DH550 Indicators on the display panelSTR-DH750/STR-DH550 Receiver Front panel STR-DH750 Front panel STR-DH550Notes on use STR-DH750/STR-DH550 Remote controlRemote control Help GuideNotes on use STR-DH750/STR-DH550 SpecificationsSpecifications Supplied accessories Help GuideNotes on use STR-DH750/STR-DH550 TrademarksTrademarks Help GuideHelp Guide STR-DH750/STR-DH550 Error messagesPROTECTOR USB FAIL iPhone/iPod message list USB message listNotes on use STR-DH750/STR-DH550 PowerThe receiver is turned off automatically Help GuideNo 4K image appears on the TV STR-DH750/STR-DH550 ImageNo image appears on the TV No 3D image appears on the TVA test tone is not output from the speakers There is severe humming or noiseThere is no sound from a specific device The surround effect cannot be obtainedYou cannot tune to radio stations STR-DH750/STR-DH550 TunerThe FM reception is poor The FM stereo reception is poorThere is no sound from an iPhone/iPod The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550iPhone/iPod The sound is distortedPlayback does not start Are you using a compatible USB device?There is noise, skipping, or distorted sound A USB device is not recognizedSongPal application is closed for STR-DH750only BLUETOOTH devices for STR-DH750onlyPairing cannot be done for STR-DH750only Severe humming or noise for STR-DH750onlyNo image from an MHL-compatiblesource device STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIThe Control for HDMI function does not work An MHL-compatiblesource device cannot be chargedNotes on use The remote control does not functionSTR-DH750/STR-DH550 Remote control Help GuideResetting sound fields to the default settings STR-DH750/STR-DH550 If the problem is not solvedCustomer support websites Reverting to the factory default settings4.Connecting devices with HDMI jacks Procedure to start using the receiver1.Installing speakers 2.Connecting speakers 3.Connecting a TVMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Supplied accessoriesHelp Guide Notes on useSTR-DH750/STR-DH550 Digital audio formats supported by the receiverDTS-HDHigh Resolution Audio DTS-HDHR *1 Help GuideDSD DSD *1 for non-USAand Canadian models only Multi Channel Linear PCM PCM *1Notes on use STR-DH750/STR-DH550 Notes on connecting cables Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Using HDMI connections HDMI featuresHelp Guide Using MHL Mobile High-DefinitionLink connections Help GuideSTR-DH750/STR-DH550 5.1-channelspeaker system Help GuideSpeaker cable not supplied STR-DH750/STR-DH550 Connecting speakersHelp Guide Monaural audio cable not suppliedSelecting the speaker pattern Speaker Pattern Assign in the Speaker Settings menu to Bi-AmpNotes on connecting cables Using bi-amplifierconnections for STR-DH750onlySTR-DH750/STR-DH550 Connecting a TV Help GuideHDMI cable not supplied Connecting a TV without HDMI jacks Optical digital cable not suppliedAudio cable not supplied HDMI cable not supplied Optical digital cable not supplied Video cable not supplied Audio cable not suppliedHDMI cable not supplied Connecting devices with HDMI jacksHelp Guide STR-DH750/STR-DH550Notes on use Notes on connecting cables Using HDMI connectionsRelated Topic Changing the name for each input Name InAudio cable not supplied Help GuideSTR-DH750/STR-DH550 Optical digital cable not suppliedNotes on use Notes on connecting cablesRelated Topic Changing the name for each input Name InNotes on use Connecting an iPhone, iPod, or USB deviceHelp Guide STR-DH750/STR-DH550Mobile device Connecting an MHL-compatiblemobile deviceHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Connecting the antennas aerialsFM wire antenna aerial supplied Help GuideSTR-DH750/STR-DH550 Setting the voltage selector Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Inserting batteries into the remote controlHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Turning on the receiverSetting up the receiver using the Easy Setup Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Using the menu on the TV screenHome menu items Help GuideEnjoying video/sound from the connected device Help GuideSTR-DH750/STR-DH550 Notes on use Turn the knob quicklyPress and hold one of the buttons Turn the knob slowlyHelp Guide When connected via USBWhen connected via BLUETOOTH for STR-DH750only STR-DH750/STR-DH550 Compatible iPhone/iPod modelsSTR-DH750/STR-DH550 Notes on iPhone/iPod Help GuideiPhone/iPod message list Notes on use Operating an iPhone/iPod using the remote control Help GuideSTR-DH750/STR-DH550 Canceling pairing operation Help GuideSTR-DH750/STR-DH550 Notes on use STR-DH750/STR-DH550 Compatible USB devices and USB specificationsVerified Sony USB devices Help GuideMaximum current USB specificationsSupported formats *1 Compatible USB deviceHelp Guide STR-DH750/STR-DH550 Notes on USB devicesSTR-DH750/STR-DH550 Enjoying audio content stored on a USB deviceOperating the USB device using the remote control Help Guide3.Preset station list STR-DH750/STR-DH550 Listening to FM/AM radioFM/AM screen 1.Frequency indication 2.Tuning +/TuningPresetting FM/AM radio stations Preset Memory Help GuideSTR-DH750/STR-DH550 Tuning to a station directly Direct Tuning Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Selecting a sound field Sound FieldWhen headphones are connected Help GuideResetting sound fields to the default settings Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Notes on sound fields If you connect a subwooferHelp Guide STR-DH750/STR-DH550 Help GuideAdjusting the equalizer Equalizer Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Canceling Pure DirectEnjoying high-fidelitysound Pure Direct Help GuideCompatible BLUETOOTH profiles Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideCompatible smartphones Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help Guidecontrol various settings intuitively Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 What is “BRAVIA” Sync? Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Preparing for “BRAVIA” SyncHelp Guide STR-DH750/STR-DH550Home Theatre Control Enjoying sound of TV broadcasts from the receiver Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideCOAX Assignable audio input jacksHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Connecting the optimizer microphoneConfirming active subwoofer setup Notes on use Help GuideMULTI CHANNEL AV RECEIVER Using bi-amplifierconnections for STR-DH750onlyHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Using the sleep timer Help Guide1.Press SLEEP STR-DH750/STR-DH550 When listening to FM and AM radioViewing information on the display panel Help GuideHelp Guide STR-DH750/STR-DH550 Performing Auto CalibrationBefore you perform Auto Calibration Checking Auto Calibration results Notes on use4-488-933-111 Copyright 2014 Sony Corporation Notes on use Selecting the speaker pattern Speaker PatternHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideAdjusting the speaker level Manual Setup Help GuideSTR-DH750/STR-DH550 Adjusting the speaker size Manual Setup Help GuideSTR-DH750/STR-DH550 Adjusting the speaker distance Manual Setup Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSelecting the unit of measurement Distance Unit Help GuideSTR-DH750/STR-DH550 Synchronizing audio with video output A/V Sync Help GuideSTR-DH750/STR-DH550 Adjusting the volume automatically Auto Volume Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideCompressing the dynamic range D.Range Comp Help GuideSTR-DH750/STR-DH550 Controlling HDMI devices Control for HDMI Help GuideSTR-DH750/STR-DH550 Passing HDMI signals through Pass Through Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide STR-DH750/STR-DH550+10 dB 0 dB STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideName In Input ModeInput Edit Audio Input AssignChanging the name for each input Name In Help GuideSTR-DH750/STR-DH550 Selecting the language Language Help GuideSTR-DH750/STR-DH550 Setting standby mode Auto Standby Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 To return to the previous displayTo exit the menu Help Guide1.Turn off the receiver Reverting to the factory default settingsHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Front panel STR-DH75011.Remote control sensor 13.MASTER VOLUME 14.INPUT SELECTOR 15.USB portIndicator light above on/standby button 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB port STR-DH750/STR-DH550 Front panel STR-DH550Indicator light above on/standby button 10.Remote control sensorNotes on use Control for HDMI is set to OnPass Through is set to On * or Auto For USA, Canadian, and Australian models only3.FM ANTENNA terminal 4.SPEAKERS terminals STR-DH750/STR-DH550 Rear panel STR-DH750Help Guide 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal3.FM ANTENNA terminal 4.SPEAKERS terminals STR-DH750/STR-DH550 Rear panel STR-DH550Help Guide 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal5.Dolby Pro Logic indicator Indicators on the display panel2.Input indicator 4.Dolby Digital Surround indicator *112.Speaker system indicator 1.on/standby Saving power in standby modeSTR-DH750/STR-DH550 Remote control Help Guide11.SLEEP 12.iPhone CTRL PRESET+/–7.OPTIONS 8.HOMEOutput Analog Amplifier sectionFrequency response InputHDMI Video FM tuner sectionAM tuner section Video section1920 × 1080p @ 23.98/24 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 25 Hz1280 × 720p @ 29.97/30 Hz BLUETOOTH section for STR-DH750onlyMHL section iPhone/iPod sectionDimensions width/height/depth Approx Power requirementsPower consumption Power consumption during standby modeHelp Guide STR-DH750/STR-DH550 TrademarksLicensing, LLC For STR-DH750only Help Guide STR-DH750/STR-DH550 PROTECTORMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 USB FAILHelp Guide Notes on useHelp Guide ErrorError Error 32, ErrorReading STR-DH750/STR-DH550 iPhone/iPod message listHeadphones not supported Help GuideReading STR-DH750/STR-DH550 USB message listDevice error Help GuideHelp Guide The receiver is turned off automaticallySetting standby mode Auto Standby Using the sleep timer PROTECTOR Notes on useSTR-DH750/STR-DH550 No image appears on the TV Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 3D image appears on the TVHelp Guide Notes on useHelp Guide STR-DH750/STR-DH550 No 4K image appears on the TVHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER The OSD menu does not appear on the TV screen Help GuideSTR-DH750/STR-DH550 Notes on use The display panel is turned offHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideThere is severe humming or noise Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideThere is no sound from a specific device Help GuideSTR-DH750/STR-DH550 4-488-933-111 Copyright 2014 Sony Corporation Notes on useMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER The surround effect cannot be obtainedHelp Guide STR-DH750/STR-DH550Notes on use A test tone is not output from the speakersHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER The FM stereo reception is poor Notes on use STR-DH750/STR-DH550 The FM reception is poorHelp Guide Related TopicNotes on use The FM stereo reception is poorHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER You cannot tune to radio stationsHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The sound is distortedHelp Guide Notes on useNotes on use There is no sound from an iPhone/iPodHelp Guide STR-DH750/STR-DH550Notes on use An iPhone/iPod cannot be chargedHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER An iPhone/iPod cannot be operatedHelp Guide STR-DH750/STR-DH550Notes on use The ringtone volume of an iPhone does not changeHelp Guide STR-DH750/STR-DH550The USB device is not recognized Are you using a compatible USB device?Help Guide STR-DH750/STR-DH550Notes on use There is noise, skipping, or distorted soundHelp Guide STR-DH750/STR-DH550A USB device is not recognized Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Playback does not start Help GuideMULTI CHANNEL AV RECEIVER Notes on use A USB device cannot be connected to the USB portHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Erroneous displayNotes on use Help GuideSTR-DH750/STR-DH550 We therefore recommend following these guidelinesMULTI CHANNEL AV RECEIVER An audio file cannot be playedHelp Guide STR-DH750/STR-DH550Pairing cannot be done for STR-DH750only Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useMULTI CHANNEL AV RECEIVER Severe humming or noise for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Notes on use SongPal application is closed for STR-DH750onlyHelp Guide STR-DH750/STR-DH550The Control for HDMI function does not work Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideNotes on use An MHL-compatiblesource device cannot be chargedHelp Guide STR-DH750/STR-DH550Notes on use No image from an MHL-compatiblesource deviceHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER The remote control does not functionHelp Guide STR-DH750/STR-DH550For customers in Canada STR-DH750/STR-DH550 Customer support websitesHelp Guide For customers in the USACenter speaker Surround speaker Left STR-DH750/STR-DH550 5.1-channelspeaker systemHelp Guide Front speaker Left Front speaker RightFront speaker Left Front speaker Right 6.1-channelspeaker placementHelp Guide STR-DH750/STR-DH5507.1-channelspeaker placement Center speaker Surround speaker Left Help GuideSTR-DH750/STR-DH550 Front speaker Left Front speaker Right2. Place the front high speakers at height angle of 20 ± MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 How to connect speaker cablesHelp Guide Notes on useHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Naming preset stations Name InputCanceling naming input Help GuideA.F.D. Auto A.F.D. AUTO Auto Format Direct A.F.D./2-channelsound modeHelp Guide STR-DH750/STR-DH550PLII Movie PLII MV STR-DH750/STR-DH550 Movie modeHelp Guide HD-D.C.SJazz Club JAZZ STR-DH750/STR-DH550 Music modeHelp Guide Hall HALLHP Direct HP DIRECT STR-DH750/STR-DH550 When headphones are connectedHelp Guide HP 2CHHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideAnimation A.F.D. Auto Help GuideSTR-DH750/STR-DH550 Sports SportsSTR-DH750/STR-DH550 Home Theatre Control Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideBefore you perform Auto Calibration Help GuideSTR-DH750/STR-DH550 Notes on use Connecting the optimizer microphoneHelp Guide STR-DH750/STR-DH550SP A Selecting the front speakers for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 About Auto CalibrationMULTI CHANNEL AV RECEIVER Confirming active subwoofer setupHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 When error code appearsChecking Auto Calibration results Help GuideMenu list on the display panel Auto Calibration settings <AUTO CAL>Level settings <LEVEL> Speaker settings <SPEAKER>Distance unit DIST. UNIT Input settings <INPUT>Surround speakers size SUR SIZE *2 Front left speaker distance FL DIST. *2Audio settings AUDIO Surround settings <SURROUND>EQ settings <EQ> Tuner settings <TUNER>Version display VER. X.XXX *9 System settings SYSTEMBLUETOOTH Power BT POWER Auto standby mode AUTO STBY