STR-DH750/STR-DH550 No 4K image appears on the TV

Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

No 4K image appears on the TV.

Depending on the TV or the video device, 4K images may not be displayed. Check the video capability and settings of your TV and video device. Also, make sure you connect the video device to the 4K-compatible HDMI IN jack of this receiver.

Be sure to use a High Speed HDMI cable.

Notes on use

4-488-933-11(1)

165

Page 172

Image 172

Sony STR-FH750 manual STR-DH750/STR-DH550 No 4K image appears on the TV, Help Guide

Contents

Using BLUETOOTH Features for STR-DH750only Using Other Features Adjusting SettingsParts and Controls Announcements Troubleshooting Help Guide Table Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only Before using Installing and connecting speakers Initial setup of the receiverSTR-DH750/STR-DH550 Preparation Help Guide Playing content from an iPhone/iPod Playing content from a USB deviceSTR-DH750/STR-DH550 Enjoying Video and Sound Basic operations Using BLUETOOTH Features for STR-DH750only Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Using Other Features Configuring video and sound settingsConfiguring speaker settings Using the sleep timer STR-DH750/STR-DH550 Adjusting Settings Easy Setup Speaker Settings Audio SettingsHDMI Settings Input Settings System Settings Using the menu on the display panel Receiver Remote control STR-DH750/STR-DH550 Parts and ControlsHelp Guide Notes on use Specifications Trademarks STR-DH750/STR-DH550 AnnouncementsHelp Guide Notes on use STR-DH750/STR-DH550 Troubleshooting Error messages Power Image Sound TunerBLUETOOTH devices for STR-DH750only “BRAVIA” Sync Control for HDMI Remote control Before use Recommended system environmentNotes on use For viewing on a computer Notes on use 4-488-933-111 Copyright 2014 Sony Corporation STR-DH750/STR-DH550 Before using Procedure to start using the receiverSupplied accessories Notes on connecting cables Using HDMI connections Installing and connecting speakers Installing speakers Connecting speakersHelp Guide STR-DH750/STR-DH550 Connecting a TV Connecting devices with HDMI jacksConnecting an iPhone, iPod, or USB device Connecting an MHL-compatiblemobile device Setting the voltage selector Inserting batteries into the remote controlTurning on the receiver Help Guide STR-DH750/STR-DH550 Initial setup of the receiver Setting up the receiver using the Easy SetupHelp Guide Notes on use Using the menu on the TV screen STR-DH750/STR-DH550 Basic operationsEnjoying video/sound from the connected device Help Guide Playing content from an iPhone/iPod Compatible iPhone/iPod modelsNotes on iPhone/iPod Help Guide Playing content from a USB device Compatible USB devices and USB specificationsEnjoying audio content stored on a USB device Notes on USB devices Presetting FM/AM radio stations Preset Memory Tuning to a station directly Direct TuningSTR-DH750/STR-DH550 Listening to the radio Listening to FM/AM radio Resetting sound fields to the default settings Adjusting the equalizer EqualizerSelecting a sound field Sound Field Notes on sound fields STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Notes on use MULTI CHANNEL AV RECEIVER What is “BRAVIA” Sync? Preparing for “BRAVIA” SyncHelp Guide STR-DH750/STR-DH550 Configuring video and sound settings Enjoying sound of TV broadcasts from the receiverHelp Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Configuring speaker settings Using bi-amplifierconnections for STR-DH750onlyHelp Guide Notes on use STR-DH750/STR-DH550 Using the sleep timer Using the sleep timerHelp Guide Notes on use Checking information on the receiver Viewing information on the display panelHelp Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Easy Setup Setting up the receiver using the Easy SetupHelp Guide Notes on use Adjusting the speaker level Manual Setup Adjusting the speaker size Manual SetupAdjusting the speaker distance Manual Setup Performing Auto Calibration Adjusting the volume automatically Auto Volume Synchronizing audio with video output A/V SyncCompressing the dynamic range D.Range Comp Adjusting the equalizer Equalizer STR-DH750/STR-DH550 HDMI Settings Passing HDMI signals through Pass ThroughControlling HDMI devices Control for HDMI Help Guide STR-DH750/STR-DH550 Input Settings Changing the name for each input Name InHelp Guide Notes on use STR-DH750/STR-DH550 System Settings Setting standby mode Auto StandbySelecting the language Language Help Guide Using the menu on the display panel Help GuideSTR-DH750/STR-DH550 Viewing information on the display panel Reverting to the factory default settings Reverting to the factory default settingsHelp Guide STR-DH750/STR-DH550 Indicators on the display panel STR-DH750/STR-DH550 ReceiverFront panel STR-DH750 Front panel STR-DH550 Rear panel STR-DH750 Rear panel STR-DH550 STR-DH750/STR-DH550 Remote control Remote controlHelp Guide Notes on use STR-DH750/STR-DH550 Specifications Specifications Supplied accessoriesHelp Guide Notes on use STR-DH750/STR-DH550 Trademarks TrademarksHelp Guide Notes on use STR-DH750/STR-DH550 Error messages PROTECTOR USB FAILiPhone/iPod message list USB message list Help Guide STR-DH750/STR-DH550 Power The receiver is turned off automaticallyHelp Guide Notes on use STR-DH750/STR-DH550 Image No image appears on the TVNo 3D image appears on the TV No 4K image appears on the TV There is severe humming or noise There is no sound from a specific deviceThe surround effect cannot be obtained A test tone is not output from the speakers STR-DH750/STR-DH550 Tuner The FM reception is poorThe FM stereo reception is poor You cannot tune to radio stations The ringtone volume of an iPhone does not change STR-DH750/STR-DH550iPhone/iPodThe sound is distorted There is no sound from an iPhone/iPod Are you using a compatible USB device? There is noise, skipping, or distorted soundA USB device is not recognized Playback does not start BLUETOOTH devices for STR-DH750only Pairing cannot be done for STR-DH750onlySevere humming or noise for STR-DH750only SongPal application is closed for STR-DH750only STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMI The Control for HDMI function does not workAn MHL-compatiblesource device cannot be charged No image from an MHL-compatiblesource device The remote control does not function STR-DH750/STR-DH550 Remote controlHelp Guide Notes on use STR-DH750/STR-DH550 If the problem is not solved Customer support websitesReverting to the factory default settings Resetting sound fields to the default settings Procedure to start using the receiver 1.Installing speakers 2.Connecting speakers3.Connecting a TV 4.Connecting devices with HDMI jacks STR-DH750/STR-DH550 Supplied accessories Help GuideNotes on use MULTI CHANNEL AV RECEIVER Digital audio formats supported by the receiver DTS-HDHigh Resolution Audio DTS-HDHR *1Help Guide STR-DH750/STR-DH550 Multi Channel Linear PCM PCM *1 DSD DSD *1 for non-USAand Canadian models onlyNotes on use Help Guide STR-DH750/STR-DH550 Notes on connecting cablesMULTI CHANNEL AV RECEIVER HDMI features STR-DH750/STR-DH550 Using HDMI connectionsHelp Guide Help Guide Using MHL Mobile High-DefinitionLink connectionsSTR-DH750/STR-DH550 Help Guide 5.1-channelspeaker system STR-DH750/STR-DH550 Connecting speakers Help GuideMonaural audio cable not supplied Speaker cable not supplied Assign in the Speaker Settings menu to Bi-Amp Notes on connecting cablesUsing bi-amplifierconnections for STR-DH750only Selecting the speaker pattern Speaker Pattern Help Guide STR-DH750/STR-DH550 Connecting a TVHDMI cable not supplied Optical digital cable not supplied Connecting a TV without HDMI jacksAudio cable not supplied HDMI cable not supplied Video cable not supplied Audio cable not supplied Optical digital cable not supplied Connecting devices with HDMI jacks Help GuideSTR-DH750/STR-DH550 HDMI cable not supplied Notes on connecting cables Using HDMI connections Related TopicChanging the name for each input Name In Notes on use Help Guide STR-DH750/STR-DH550Optical digital cable not supplied Audio cable not supplied Notes on connecting cables Related TopicChanging the name for each input Name In Notes on use Connecting an iPhone, iPod, or USB device Help GuideSTR-DH750/STR-DH550 Notes on use Connecting an MHL-compatiblemobile device Help GuideSTR-DH750/STR-DH550 Mobile device Connecting the antennas aerials FM wire antenna aerial suppliedHelp Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Setting the voltage selectorMULTI CHANNEL AV RECEIVER Inserting batteries into the remote control Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Turning on the receiver Help Guide Help Guide Setting up the receiver using the Easy SetupSTR-DH750/STR-DH550 Using the menu on the TV screen Home menu itemsHelp Guide STR-DH750/STR-DH550 Help Guide Enjoying video/sound from the connected deviceSTR-DH750/STR-DH550 Turn the knob quickly Press and hold one of the buttonsTurn the knob slowly Notes on use When connected via USB When connected via BLUETOOTH for STR-DH750onlySTR-DH750/STR-DH550 Compatible iPhone/iPod models Help Guide Help Guide STR-DH750/STR-DH550 Notes on iPhone/iPodiPhone/iPod message list Notes on use Help Guide Operating an iPhone/iPod using the remote controlSTR-DH750/STR-DH550 Help Guide Canceling pairing operationSTR-DH750/STR-DH550 Notes on use Compatible USB devices and USB specifications Verified Sony USB devicesHelp Guide STR-DH750/STR-DH550 USB specifications Supported formats *1Compatible USB device Maximum current STR-DH750/STR-DH550 Notes on USB devices Help Guide Enjoying audio content stored on a USB device Operating the USB device using the remote controlHelp Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Listening to FM/AM radio FM/AM screen1.Frequency indication 2.Tuning +/Tuning 3.Preset station list Help Guide Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Help Guide Tuning to a station directly Direct TuningSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Selecting a sound field Sound Field When headphones are connectedHelp Guide STR-DH750/STR-DH550 Help Guide Resetting sound fields to the default settingsSTR-DH750/STR-DH550 If you connect a subwoofer STR-DH750/STR-DH550 Notes on sound fieldsHelp Guide Help Guide STR-DH750/STR-DH550 Help Guide Adjusting the equalizer EqualizerSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Canceling Pure Direct Enjoying high-fidelitysound Pure DirectHelp Guide STR-DH750/STR-DH550 Help Guide Compatible BLUETOOTH profilesSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide Compatible smartphonesSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide control various settings intuitivelySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 What is “BRAVIA” Sync?MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Preparing for “BRAVIA” Sync Help Guide STR-DH750/STR-DH550 Help GuideHome Theatre Control Help Guide Enjoying sound of TV broadcasts from the receiverSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Assignable audio input jacks Help GuideSTR-DH750/STR-DH550 COAX Connecting the optimizer microphone Confirming active subwoofer setup Notes on useHelp Guide STR-DH750/STR-DH550 Using bi-amplifierconnections for STR-DH750only Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Using the sleep timer1.Press SLEEP When listening to FM and AM radio Viewing information on the display panelHelp Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Performing Auto Calibration Help Guide Checking Auto Calibration results Notes on use Before you perform Auto Calibration4-488-933-111 Copyright 2014 Sony Corporation Selecting the speaker pattern Speaker Pattern Help GuideSTR-DH750/STR-DH550 Notes on use Help Guide STR-DH750/STR-DH550 Help Guide Adjusting the speaker level Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker size Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker distance Manual SetupSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide Selecting the unit of measurement Distance UnitSTR-DH750/STR-DH550 Help Guide Synchronizing audio with video output A/V SyncSTR-DH750/STR-DH550 Help Guide Adjusting the volume automatically Auto VolumeSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide Compressing the dynamic range D.Range CompSTR-DH750/STR-DH550 Help Guide Controlling HDMI devices Control for HDMISTR-DH750/STR-DH550 Help Guide Passing HDMI signals through Pass ThroughSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Help Guide+10 dB 0 dB Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Input Mode Input EditAudio Input Assign Name In Help Guide Changing the name for each input Name InSTR-DH750/STR-DH550 Help Guide Selecting the language LanguageSTR-DH750/STR-DH550 Help Guide Setting standby mode Auto StandbySTR-DH750/STR-DH550 To return to the previous display To exit the menuHelp Guide STR-DH750/STR-DH550 Reverting to the factory default settings Help GuideSTR-DH750/STR-DH550 1.Turn off the receiver STR-DH750/STR-DH550 Front panel STR-DH750 11.Remote control sensor13.MASTER VOLUME 14.INPUT SELECTOR 15.USB port Help Guide Indicator light above on/standby button STR-DH750/STR-DH550 Front panel STR-DH550 Indicator light above on/standby button10.Remote control sensor 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB port Control for HDMI is set to On Pass Through is set to On * or AutoFor USA, Canadian, and Australian models only Notes on use STR-DH750/STR-DH550 Rear panel STR-DH750 Help Guide1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminals STR-DH750/STR-DH550 Rear panel STR-DH550 Help Guide1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminals Indicators on the display panel 2.Input indicator4.Dolby Digital Surround indicator *1 5.Dolby Pro Logic indicator 12.Speaker system indicator Saving power in standby mode STR-DH750/STR-DH550 Remote controlHelp Guide 1.on/standby PRESET+ 7.OPTIONS8.HOME 11.SLEEP 12.iPhone CTRL Amplifier section Frequency responseInput Output Analog FM tuner section AM tuner sectionVideo section HDMI Video 1920 × 1080p @ 50 Hz 1920 × 1080p @ 29.97/30 Hz1920 × 1080p @ 25 Hz 1920 × 1080p @ 23.98/24 Hz BLUETOOTH section for STR-DH750only MHL sectioniPhone/iPod section 1280 × 720p @ 29.97/30 Hz Power requirements Power consumptionPower consumption during standby mode Dimensions width/height/depth Approx STR-DH750/STR-DH550 Trademarks Help GuideLicensing, LLC For STR-DH750only STR-DH750/STR-DH550 PROTECTOR Help Guide STR-DH750/STR-DH550 USB FAIL Help GuideNotes on use MULTI CHANNEL AV RECEIVER Error ErrorError 32, Error Help Guide STR-DH750/STR-DH550 iPhone/iPod message list Headphones not supportedHelp Guide Reading STR-DH750/STR-DH550 USB message list Device errorHelp Guide Reading The receiver is turned off automatically Setting standby mode Auto StandbyUsing the sleep timer PROTECTOR Notes on use Help Guide Help Guide STR-DH750/STR-DH550 No image appears on the TVMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 3D image appears on the TV Help GuideNotes on use MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 4K image appears on the TV Help Guide STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide The OSD menu does not appear on the TV screenSTR-DH750/STR-DH550 The display panel is turned off Help GuideSTR-DH750/STR-DH550 Notes on use Help Guide STR-DH750/STR-DH550 Help Guide There is severe humming or noiseSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide There is no sound from a specific deviceSTR-DH750/STR-DH550 Notes on use 4-488-933-111 Copyright 2014 Sony Corporation Help Guide STR-DH750/STR-DH550Notes on use MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER The surround effect cannot be obtained Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER A test tone is not output from the speakers Help GuideSTR-DH750/STR-DH550 Notes on use Help Guide STR-DH750/STR-DH550Notes on use MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The FM reception is poor Help GuideRelated Topic The FM stereo reception is poor Notes on use The FM stereo reception is poor Help GuideSTR-DH750/STR-DH550 Notes on use You cannot tune to radio stations Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Notes on use MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The sound is distorted Help GuideNotes on use MULTI CHANNEL AV RECEIVER There is no sound from an iPhone/iPod Help GuideSTR-DH750/STR-DH550 Notes on use An iPhone/iPod cannot be charged Help GuideSTR-DH750/STR-DH550 Notes on use An iPhone/iPod cannot be operated Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER The ringtone volume of an iPhone does not change Help GuideSTR-DH750/STR-DH550 Notes on use Are you using a compatible USB device? Help GuideSTR-DH750/STR-DH550 The USB device is not recognized There is noise, skipping, or distorted sound Help GuideSTR-DH750/STR-DH550 Notes on use Help Guide A USB device is not recognizedSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Playback does not startMULTI CHANNEL AV RECEIVER A USB device cannot be connected to the USB port Help GuideSTR-DH750/STR-DH550 Notes on use STR-DH750/STR-DH550 Erroneous display Help Guide Help Guide STR-DH750/STR-DH550We therefore recommend following these guidelines Notes on use An audio file cannot be played Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help Guide Pairing cannot be done for STR-DH750onlySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Notes on use MULTI CHANNEL AV RECEIVER Severe humming or noise for STR-DH750only Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER SongPal application is closed for STR-DH750only Help GuideSTR-DH750/STR-DH550 Notes on use Help Guide The Control for HDMI function does not workSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 An MHL-compatiblesource device cannot be charged Help GuideSTR-DH750/STR-DH550 Notes on use No image from an MHL-compatiblesource device Help GuideSTR-DH750/STR-DH550 Notes on use The remote control does not function Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Customer support websites Help GuideFor customers in the USA For customers in Canada STR-DH750/STR-DH550 5.1-channelspeaker system Help GuideFront speaker Left Front speaker Right Center speaker Surround speaker Left 6.1-channelspeaker placement Help GuideSTR-DH750/STR-DH550 Front speaker Left Front speaker Right 7.1-channelspeaker placement Help Guide STR-DH750/STR-DH550Front speaker Left Front speaker Right Center speaker Surround speaker Left 2. Place the front high speakers at height angle of 20 ± STR-DH750/STR-DH550 How to connect speaker cables Help GuideNotes on use MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Naming preset stations Name Input Canceling naming inputHelp Guide STR-DH750/STR-DH550 Auto Format Direct A.F.D./2-channelsound mode Help GuideSTR-DH750/STR-DH550 A.F.D. Auto A.F.D. AUTO STR-DH750/STR-DH550 Movie mode Help GuideHD-D.C.S PLII Movie PLII MV STR-DH750/STR-DH550 Music mode Help GuideHall HALL Jazz Club JAZZ STR-DH750/STR-DH550 When headphones are connected Help GuideHP 2CH HP Direct HP DIRECT STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Sports Sports Animation A.F.D. Auto Help Guide STR-DH750/STR-DH550 Home Theatre ControlMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Help Guide Before you perform Auto CalibrationSTR-DH750/STR-DH550 Connecting the optimizer microphone Help GuideSTR-DH750/STR-DH550 Notes on use Selecting the front speakers for STR-DH750only Help GuideSTR-DH750/STR-DH550 SP A STR-DH750/STR-DH550 About Auto Calibration Help Guide Confirming active subwoofer setup Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER When error code appears Checking Auto Calibration resultsHelp Guide STR-DH750/STR-DH550 Auto Calibration settings <AUTO CAL> Level settings <LEVEL>Speaker settings <SPEAKER> Menu list on the display panel Input settings <INPUT> Surround speakers size SUR SIZE *2Front left speaker distance FL DIST. *2 Distance unit DIST. UNIT Surround settings <SURROUND> EQ settings <EQ>Tuner settings <TUNER> Audio settings AUDIO System settings SYSTEM BLUETOOTH Power BT POWERAuto standby mode AUTO STBY Version display VER. X.XXX *9