STR-DH750/STR-DH550 No image appears on the TV

Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

No image appears on the TV.

Select the appropriate input using the input buttons. Set your TV to the appropriate input mode.

Move your audio device away from the TV. Assign the video input correctly.

Make sure that cables are correctly and securely connected to devices.

Some playback devices need to be set up. Refer to the operating instructions supplied with each device. Be sure to use a High Speed HDMI cable when you view images or listen to sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission.

Notes on use

4-488-933-11(1)

163

Page 170

Image 170

Sony STR-FH750 manual STR-DH750/STR-DH550 No image appears on the TV, Help Guide, Multi Channel Av Receiver

Contents

Parts and Controls Announcements Troubleshooting Using BLUETOOTH Features for STR-DH750onlyUsing Other Features Adjusting Settings Help Guide Table Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only STR-DH750/STR-DH550 Preparation Before using Installing and connecting speakersInitial setup of the receiver Help Guide STR-DH750/STR-DH550 Enjoying Video and Sound Playing content from an iPhone/iPodPlaying content from a USB device Basic operations STR-DH750/STR-DH550 Using BLUETOOTH Features for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVER Configuring speaker settings STR-DH750/STR-DH550 Using Other FeaturesConfiguring video and sound settings Using the sleep timer HDMI Settings Input Settings System Settings STR-DH750/STR-DH550 Adjusting SettingsEasy Setup Speaker Settings Audio Settings Using the menu on the display panel Help Guide Receiver Remote controlSTR-DH750/STR-DH550 Parts and Controls Notes on use Help Guide Specifications TrademarksSTR-DH750/STR-DH550 Announcements Notes on use BLUETOOTH devices for STR-DH750only STR-DH750/STR-DH550 TroubleshootingError messages Power Image Sound Tuner “BRAVIA” Sync Control for HDMI Remote control Notes on use Before useRecommended system environment For viewing on a computer Notes on use 4-488-933-111 Copyright 2014 Sony Corporation Supplied accessories STR-DH750/STR-DH550 Before usingProcedure to start using the receiver Notes on connecting cables Using HDMI connections Help Guide Installing and connecting speakersInstalling speakers Connecting speakers STR-DH750/STR-DH550 Connecting an iPhone, iPod, or USB device Connecting a TVConnecting devices with HDMI jacks Connecting an MHL-compatiblemobile device Turning on the receiver Setting the voltage selectorInserting batteries into the remote control Help Guide Help Guide STR-DH750/STR-DH550 Initial setup of the receiverSetting up the receiver using the Easy Setup Notes on use Enjoying video/sound from the connected device Using the menu on the TV screenSTR-DH750/STR-DH550 Basic operations Help Guide Notes on iPhone/iPod Playing content from an iPhone/iPodCompatible iPhone/iPod models Help Guide Enjoying audio content stored on a USB device Playing content from a USB deviceCompatible USB devices and USB specifications Notes on USB devices STR-DH750/STR-DH550 Listening to the radio Presetting FM/AM radio stations Preset MemoryTuning to a station directly Direct Tuning Listening to FM/AM radio Selecting a sound field Sound Field Resetting sound fields to the default settingsAdjusting the equalizer Equalizer Notes on sound fields MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help Guide What is “BRAVIA” Sync?Preparing for “BRAVIA” Sync STR-DH750/STR-DH550 Help Guide Configuring video and sound settingsEnjoying sound of TV broadcasts from the receiver STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Configuring speaker settingsUsing bi-amplifierconnections for STR-DH750only Notes on use Help Guide STR-DH750/STR-DH550 Using the sleep timerUsing the sleep timer Notes on use Help Guide Checking information on the receiverViewing information on the display panel STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Easy SetupSetting up the receiver using the Easy Setup Notes on use Adjusting the speaker distance Manual Setup Adjusting the speaker level Manual SetupAdjusting the speaker size Manual Setup Performing Auto Calibration Compressing the dynamic range D.Range Comp Adjusting the volume automatically Auto VolumeSynchronizing audio with video output A/V Sync Adjusting the equalizer Equalizer Controlling HDMI devices Control for HDMI STR-DH750/STR-DH550 HDMI SettingsPassing HDMI signals through Pass Through Help Guide Help Guide STR-DH750/STR-DH550 Input SettingsChanging the name for each input Name In Notes on use Selecting the language Language STR-DH750/STR-DH550 System SettingsSetting standby mode Auto Standby Help Guide STR-DH750/STR-DH550 Using the menu on the display panelHelp Guide Viewing information on the display panel Help Guide Reverting to the factory default settingsReverting to the factory default settings STR-DH750/STR-DH550 Front panel STR-DH750 Front panel STR-DH550 Indicators on the display panelSTR-DH750/STR-DH550 Receiver Rear panel STR-DH750 Rear panel STR-DH550 Help Guide STR-DH750/STR-DH550 Remote controlRemote control Notes on use Help Guide STR-DH750/STR-DH550 SpecificationsSpecifications Supplied accessories Notes on use Help Guide STR-DH750/STR-DH550 TrademarksTrademarks Notes on use iPhone/iPod message list USB message list STR-DH750/STR-DH550 Error messagesPROTECTOR USB FAIL Help Guide Help Guide STR-DH750/STR-DH550 PowerThe receiver is turned off automatically Notes on use No 3D image appears on the TV STR-DH750/STR-DH550 ImageNo image appears on the TV No 4K image appears on the TV The surround effect cannot be obtained There is severe humming or noiseThere is no sound from a specific device A test tone is not output from the speakers The FM stereo reception is poor STR-DH750/STR-DH550 TunerThe FM reception is poor You cannot tune to radio stations The sound is distorted The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550iPhone/iPod There is no sound from an iPhone/iPod A USB device is not recognized Are you using a compatible USB device?There is noise, skipping, or distorted sound Playback does not start Severe humming or noise for STR-DH750only BLUETOOTH devices for STR-DH750onlyPairing cannot be done for STR-DH750only SongPal application is closed for STR-DH750only An MHL-compatiblesource device cannot be charged STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIThe Control for HDMI function does not work No image from an MHL-compatiblesource device Help Guide The remote control does not functionSTR-DH750/STR-DH550 Remote control Notes on use Reverting to the factory default settings STR-DH750/STR-DH550 If the problem is not solvedCustomer support websites Resetting sound fields to the default settings 3.Connecting a TV Procedure to start using the receiver1.Installing speakers 2.Connecting speakers 4.Connecting devices with HDMI jacks Notes on use STR-DH750/STR-DH550 Supplied accessoriesHelp Guide MULTI CHANNEL AV RECEIVER Help Guide Digital audio formats supported by the receiverDTS-HDHigh Resolution Audio DTS-HDHR *1 STR-DH750/STR-DH550 Notes on use DSD DSD *1 for non-USAand Canadian models onlyMulti Channel Linear PCM PCM *1 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Notes on connecting cablesHelp Guide Help Guide STR-DH750/STR-DH550 Using HDMI connectionsHDMI features STR-DH750/STR-DH550 Using MHL Mobile High-DefinitionLink connectionsHelp Guide Help Guide 5.1-channelspeaker system Monaural audio cable not supplied STR-DH750/STR-DH550 Connecting speakersHelp Guide Speaker cable not supplied Using bi-amplifierconnections for STR-DH750only Assign in the Speaker Settings menu to Bi-AmpNotes on connecting cables Selecting the speaker pattern Speaker Pattern HDMI cable not supplied STR-DH750/STR-DH550 Connecting a TVHelp Guide Audio cable not supplied HDMI cable not supplied Connecting a TV without HDMI jacksOptical digital cable not supplied Video cable not supplied Audio cable not supplied Optical digital cable not supplied STR-DH750/STR-DH550 Connecting devices with HDMI jacksHelp Guide HDMI cable not supplied Changing the name for each input Name In Notes on connecting cables Using HDMI connectionsRelated Topic Notes on use Optical digital cable not supplied Help GuideSTR-DH750/STR-DH550 Audio cable not supplied Changing the name for each input Name In Notes on connecting cablesRelated Topic Notes on use STR-DH750/STR-DH550 Connecting an iPhone, iPod, or USB deviceHelp Guide Notes on use STR-DH750/STR-DH550 Connecting an MHL-compatiblemobile deviceHelp Guide Mobile device Help Guide Connecting the antennas aerialsFM wire antenna aerial supplied STR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Setting the voltage selectorHelp Guide STR-DH750/STR-DH550 Inserting batteries into the remote controlHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Turning on the receiver Help Guide STR-DH750/STR-DH550 Setting up the receiver using the Easy SetupHelp Guide Help Guide Using the menu on the TV screenHome menu items STR-DH750/STR-DH550 STR-DH750/STR-DH550 Enjoying video/sound from the connected deviceHelp Guide Turn the knob slowly Turn the knob quicklyPress and hold one of the buttons Notes on use STR-DH750/STR-DH550 Compatible iPhone/iPod models When connected via USBWhen connected via BLUETOOTH for STR-DH750only Help Guide iPhone/iPod message list Notes on use STR-DH750/STR-DH550 Notes on iPhone/iPodHelp Guide STR-DH750/STR-DH550 Operating an iPhone/iPod using the remote controlHelp Guide STR-DH750/STR-DH550 Canceling pairing operationHelp Guide Notes on use Help Guide Compatible USB devices and USB specificationsVerified Sony USB devices STR-DH750/STR-DH550 Compatible USB device USB specificationsSupported formats *1 Maximum current STR-DH750/STR-DH550 Notes on USB devices Help Guide Help Guide Enjoying audio content stored on a USB deviceOperating the USB device using the remote control STR-DH750/STR-DH550 1.Frequency indication 2.Tuning +/Tuning STR-DH750/STR-DH550 Listening to FM/AM radioFM/AM screen 3.Preset station list STR-DH750/STR-DH550 Presetting FM/AM radio stations Preset MemoryHelp Guide STR-DH750/STR-DH550 Tuning to a station directly Direct TuningHelp Guide Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide Selecting a sound field Sound FieldWhen headphones are connected STR-DH750/STR-DH550 STR-DH750/STR-DH550 Resetting sound fields to the default settingsHelp Guide Help Guide STR-DH750/STR-DH550 Notes on sound fieldsIf you connect a subwoofer Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Adjusting the equalizer EqualizerHelp Guide Help Guide STR-DH750/STR-DH550 Help Guide Canceling Pure DirectEnjoying high-fidelitysound Pure Direct STR-DH750/STR-DH550 STR-DH750/STR-DH550 Compatible BLUETOOTH profilesHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Compatible smartphonesHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 control various settings intuitivelyHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 What is “BRAVIA” Sync?Help Guide STR-DH750/STR-DH550 Preparing for “BRAVIA” Sync Help Guide Home Theatre Control Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Enjoying sound of TV broadcasts from the receiverHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Assignable audio input jacksHelp Guide COAX Help Guide Connecting the optimizer microphoneConfirming active subwoofer setup Notes on use STR-DH750/STR-DH550 STR-DH750/STR-DH550 Using bi-amplifierconnections for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVER 1.Press SLEEP STR-DH750/STR-DH550 Using the sleep timerHelp Guide Help Guide When listening to FM and AM radioViewing information on the display panel STR-DH750/STR-DH550 STR-DH750/STR-DH550 Performing Auto Calibration Help Guide 4-488-933-111 Copyright 2014 Sony Corporation Before you perform Auto CalibrationChecking Auto Calibration results Notes on use STR-DH750/STR-DH550 Selecting the speaker pattern Speaker PatternHelp Guide Notes on use Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Adjusting the speaker level Manual SetupHelp Guide STR-DH750/STR-DH550 Adjusting the speaker size Manual SetupHelp Guide STR-DH750/STR-DH550 Adjusting the speaker distance Manual SetupHelp Guide Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Selecting the unit of measurement Distance UnitHelp Guide STR-DH750/STR-DH550 Synchronizing audio with video output A/V SyncHelp Guide STR-DH750/STR-DH550 Adjusting the volume automatically Auto VolumeHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Compressing the dynamic range D.Range CompHelp Guide STR-DH750/STR-DH550 Controlling HDMI devices Control for HDMIHelp Guide STR-DH750/STR-DH550 Passing HDMI signals through Pass ThroughHelp Guide Help Guide STR-DH750/STR-DH550 +10 dB 0 dB Help GuideSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Audio Input Assign Input ModeInput Edit Name In STR-DH750/STR-DH550 Changing the name for each input Name InHelp Guide STR-DH750/STR-DH550 Selecting the language LanguageHelp Guide STR-DH750/STR-DH550 Setting standby mode Auto StandbyHelp Guide Help Guide To return to the previous displayTo exit the menu STR-DH750/STR-DH550 STR-DH750/STR-DH550 Reverting to the factory default settingsHelp Guide 1.Turn off the receiver 13.MASTER VOLUME 14.INPUT SELECTOR 15.USB port STR-DH750/STR-DH550 Front panel STR-DH75011.Remote control sensor Help Guide Indicator light above on/standby button 10.Remote control sensor STR-DH750/STR-DH550 Front panel STR-DH550Indicator light above on/standby button 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB port For USA, Canadian, and Australian models only Control for HDMI is set to OnPass Through is set to On * or Auto Notes on use 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal STR-DH750/STR-DH550 Rear panel STR-DH750Help Guide 3.FM ANTENNA terminal 4.SPEAKERS terminals 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal STR-DH750/STR-DH550 Rear panel STR-DH550Help Guide 3.FM ANTENNA terminal 4.SPEAKERS terminals 4.Dolby Digital Surround indicator *1 Indicators on the display panel2.Input indicator 5.Dolby Pro Logic indicator 12.Speaker system indicator Help Guide Saving power in standby modeSTR-DH750/STR-DH550 Remote control 1.on/standby 8.HOME PRESET+7.OPTIONS 11.SLEEP 12.iPhone CTRL Input Amplifier sectionFrequency response Output Analog Video section FM tuner sectionAM tuner section HDMI Video 1920 × 1080p @ 25 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 23.98/24 Hz iPhone/iPod section BLUETOOTH section for STR-DH750onlyMHL section 1280 × 720p @ 29.97/30 Hz Power consumption during standby mode Power requirementsPower consumption Dimensions width/height/depth Approx Licensing, LLC Help GuideSTR-DH750/STR-DH550 Trademarks For STR-DH750only STR-DH750/STR-DH550 PROTECTOR Help Guide Notes on use STR-DH750/STR-DH550 USB FAILHelp Guide MULTI CHANNEL AV RECEIVER Error 32, Error ErrorError Help Guide Help Guide STR-DH750/STR-DH550 iPhone/iPod message listHeadphones not supported Reading Help Guide STR-DH750/STR-DH550 USB message listDevice error Reading Using the sleep timer PROTECTOR Notes on use The receiver is turned off automaticallySetting standby mode Auto Standby Help Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No image appears on the TVHelp Guide Notes on use STR-DH750/STR-DH550 No 3D image appears on the TVHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 4K image appears on the TV Help Guide MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 The OSD menu does not appear on the TV screenHelp Guide STR-DH750/STR-DH550 The display panel is turned offHelp Guide Notes on use Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 There is severe humming or noiseHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 There is no sound from a specific deviceHelp Guide Notes on use 4-488-933-111 Copyright 2014 Sony Corporation Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 The surround effect cannot be obtainedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 A test tone is not output from the speakersHelp Guide Notes on use Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Related Topic STR-DH750/STR-DH550 The FM reception is poorHelp Guide The FM stereo reception is poor Notes on use STR-DH750/STR-DH550 The FM stereo reception is poorHelp Guide Notes on use STR-DH750/STR-DH550 You cannot tune to radio stationsHelp Guide MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Notes on use STR-DH750/STR-DH550 The sound is distortedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 There is no sound from an iPhone/iPodHelp Guide Notes on use STR-DH750/STR-DH550 An iPhone/iPod cannot be chargedHelp Guide Notes on use STR-DH750/STR-DH550 An iPhone/iPod cannot be operatedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The ringtone volume of an iPhone does not changeHelp Guide Notes on use STR-DH750/STR-DH550 Are you using a compatible USB device?Help Guide The USB device is not recognized STR-DH750/STR-DH550 There is noise, skipping, or distorted soundHelp Guide Notes on use STR-DH750/STR-DH550 A USB device is not recognizedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Playback does not startHelp Guide STR-DH750/STR-DH550 A USB device cannot be connected to the USB portHelp Guide Notes on use STR-DH750/STR-DH550 Erroneous display Help Guide We therefore recommend following these guidelines Help GuideSTR-DH750/STR-DH550 Notes on use STR-DH750/STR-DH550 An audio file cannot be playedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Pairing cannot be done for STR-DH750onlyHelp Guide Help Guide STR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Severe humming or noise for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 SongPal application is closed for STR-DH750onlyHelp Guide Notes on use STR-DH750/STR-DH550 The Control for HDMI function does not workHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 An MHL-compatiblesource device cannot be chargedHelp Guide Notes on use STR-DH750/STR-DH550 No image from an MHL-compatiblesource deviceHelp Guide Notes on use STR-DH750/STR-DH550 The remote control does not functionHelp Guide MULTI CHANNEL AV RECEIVER For customers in the USA STR-DH750/STR-DH550 Customer support websitesHelp Guide For customers in Canada Front speaker Left Front speaker Right STR-DH750/STR-DH550 5.1-channelspeaker systemHelp Guide Center speaker Surround speaker Left STR-DH750/STR-DH550 6.1-channelspeaker placementHelp Guide Front speaker Left Front speaker Right 7.1-channelspeaker placement Front speaker Left Front speaker Right Help GuideSTR-DH750/STR-DH550 Center speaker Surround speaker Left 2. Place the front high speakers at height angle of 20 ± Notes on use STR-DH750/STR-DH550 How to connect speaker cablesHelp Guide MULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Help Guide Naming preset stations Name InputCanceling naming input STR-DH750/STR-DH550 STR-DH750/STR-DH550 Auto Format Direct A.F.D./2-channelsound modeHelp Guide A.F.D. Auto A.F.D. AUTO HD-D.C.S STR-DH750/STR-DH550 Movie modeHelp Guide PLII Movie PLII MV Hall HALL STR-DH750/STR-DH550 Music modeHelp Guide Jazz Club JAZZ HP 2CH STR-DH750/STR-DH550 When headphones are connectedHelp Guide HP Direct HP DIRECT MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Sports Sports Help GuideSTR-DH750/STR-DH550 Animation A.F.D. Auto MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Home Theatre ControlHelp Guide Help Guide STR-DH750/STR-DH550 STR-DH750/STR-DH550 Before you perform Auto CalibrationHelp Guide STR-DH750/STR-DH550 Connecting the optimizer microphoneHelp Guide Notes on use STR-DH750/STR-DH550 Selecting the front speakers for STR-DH750onlyHelp Guide SP A STR-DH750/STR-DH550 About Auto Calibration Help Guide STR-DH750/STR-DH550 Confirming active subwoofer setupHelp Guide MULTI CHANNEL AV RECEIVER Help Guide When error code appearsChecking Auto Calibration results STR-DH750/STR-DH550 Speaker settings <SPEAKER> Auto Calibration settings <AUTO CAL>Level settings <LEVEL> Menu list on the display panel Front left speaker distance FL DIST. *2 Input settings <INPUT>Surround speakers size SUR SIZE *2 Distance unit DIST. UNIT Tuner settings <TUNER> Surround settings <SURROUND>EQ settings <EQ> Audio settings AUDIO Auto standby mode AUTO STBY System settings SYSTEMBLUETOOTH Power BT POWER Version display VER. X.XXX *9

Sony STR-DH750/STR-DH550 No image appears on the TV, Help Guide, Multi Channel Av Receiver

Models: STR-FH750 STR-DH550

STR-DH750/STR-DH550