Manuals / Sony / Home Audio / Stereo Receiver

Sony STR-FH750 STR-DH750/STR-DH550 Image, No image appears on the TV, Help Guide, Notes on use

Models: STR-FH750 STR-DH550

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Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

Image

No image appears on the TV.

No 3D image appears on the TV.

No 4K image appears on the TV.

No image is output from the TV when the receiver is in standby mode.

The OSD menu does not appear on the TV screen.

The display panel is turned off.

Notes on use

4-488-933-11(1)

Page 49

Image 49

Sony STR-FH750 manual STR-DH750/STR-DH550 Image, No image appears on the TV, No 3D image appears on the TV, Help Guide

Contents

Using Other Features Adjusting Settings Using BLUETOOTH Features for STR-DH750onlyParts and Controls Announcements Troubleshooting Help GuideTable Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only Initial setup of the receiver Before using Installing and connecting speakersSTR-DH750/STR-DH550 Preparation Help GuidePlaying content from a USB device Playing content from an iPhone/iPodSTR-DH750/STR-DH550 Enjoying Video and Sound Basic operationsHelp Guide Using BLUETOOTH Features for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERConfiguring video and sound settings STR-DH750/STR-DH550 Using Other FeaturesConfiguring speaker settings Using the sleep timerEasy Setup Speaker Settings Audio Settings STR-DH750/STR-DH550 Adjusting SettingsHDMI Settings Input Settings System Settings Using the menu on the display panelSTR-DH750/STR-DH550 Parts and Controls Receiver Remote controlHelp Guide Notes on useSTR-DH750/STR-DH550 Announcements Specifications TrademarksHelp Guide Notes on useError messages Power Image Sound Tuner STR-DH750/STR-DH550 TroubleshootingBLUETOOTH devices for STR-DH750only “BRAVIA” Sync Control for HDMI Remote controlRecommended system environment Before useNotes on use For viewing on a computer4-488-933-111 Copyright 2014 Sony Corporation Notes on useProcedure to start using the receiver STR-DH750/STR-DH550 Before usingSupplied accessories Notes on connecting cables Using HDMI connectionsInstalling speakers Connecting speakers Installing and connecting speakersHelp Guide STR-DH750/STR-DH550Connecting devices with HDMI jacks Connecting a TVConnecting an iPhone, iPod, or USB device Connecting an MHL-compatiblemobile deviceInserting batteries into the remote control Setting the voltage selectorTurning on the receiver Help GuideSetting up the receiver using the Easy Setup STR-DH750/STR-DH550 Initial setup of the receiverHelp Guide Notes on useSTR-DH750/STR-DH550 Basic operations Using the menu on the TV screenEnjoying video/sound from the connected device Help GuideCompatible iPhone/iPod models Playing content from an iPhone/iPodNotes on iPhone/iPod Help GuideCompatible USB devices and USB specifications Playing content from a USB deviceEnjoying audio content stored on a USB device Notes on USB devicesTuning to a station directly Direct Tuning Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Listening to the radio Listening to FM/AM radioAdjusting the equalizer Equalizer Resetting sound fields to the default settingsSelecting a sound field Sound Field Notes on sound fieldsSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERPreparing for “BRAVIA” Sync What is “BRAVIA” Sync?Help Guide STR-DH750/STR-DH550Enjoying sound of TV broadcasts from the receiver Configuring video and sound settingsHelp Guide STR-DH750/STR-DH550Using bi-amplifierconnections for STR-DH750only STR-DH750/STR-DH550 Configuring speaker settingsHelp Guide Notes on useUsing the sleep timer STR-DH750/STR-DH550 Using the sleep timerHelp Guide Notes on useViewing information on the display panel Checking information on the receiverHelp Guide STR-DH750/STR-DH550Setting up the receiver using the Easy Setup STR-DH750/STR-DH550 Easy SetupHelp Guide Notes on useAdjusting the speaker size Manual Setup Adjusting the speaker level Manual SetupAdjusting the speaker distance Manual Setup Performing Auto CalibrationSynchronizing audio with video output A/V Sync Adjusting the volume automatically Auto VolumeCompressing the dynamic range D.Range Comp Adjusting the equalizer EqualizerPassing HDMI signals through Pass Through STR-DH750/STR-DH550 HDMI SettingsControlling HDMI devices Control for HDMI Help GuideChanging the name for each input Name In STR-DH750/STR-DH550 Input SettingsHelp Guide Notes on useSetting standby mode Auto Standby STR-DH750/STR-DH550 System SettingsSelecting the language Language Help GuideHelp Guide Using the menu on the display panelSTR-DH750/STR-DH550 Viewing information on the display panelReverting to the factory default settings Reverting to the factory default settingsHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Receiver Indicators on the display panelFront panel STR-DH750 Front panel STR-DH550 Rear panel STR-DH750 Rear panel STR-DH550Remote control STR-DH750/STR-DH550 Remote controlHelp Guide Notes on useSpecifications Supplied accessories STR-DH750/STR-DH550 SpecificationsHelp Guide Notes on useTrademarks STR-DH750/STR-DH550 TrademarksHelp Guide Notes on usePROTECTOR USB FAIL STR-DH750/STR-DH550 Error messagesiPhone/iPod message list USB message list Help GuideThe receiver is turned off automatically STR-DH750/STR-DH550 PowerHelp Guide Notes on useNo image appears on the TV STR-DH750/STR-DH550 ImageNo 3D image appears on the TV No 4K image appears on the TVThere is no sound from a specific device There is severe humming or noiseThe surround effect cannot be obtained A test tone is not output from the speakersThe FM reception is poor STR-DH750/STR-DH550 TunerThe FM stereo reception is poor You cannot tune to radio stationsSTR-DH750/STR-DH550iPhone/iPod The ringtone volume of an iPhone does not changeThe sound is distorted There is no sound from an iPhone/iPodThere is noise, skipping, or distorted sound Are you using a compatible USB device?A USB device is not recognized Playback does not startPairing cannot be done for STR-DH750only BLUETOOTH devices for STR-DH750onlySevere humming or noise for STR-DH750only SongPal application is closed for STR-DH750onlyThe Control for HDMI function does not work STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIAn MHL-compatiblesource device cannot be charged No image from an MHL-compatiblesource deviceSTR-DH750/STR-DH550 Remote control The remote control does not functionHelp Guide Notes on useCustomer support websites STR-DH750/STR-DH550 If the problem is not solvedReverting to the factory default settings Resetting sound fields to the default settings1.Installing speakers 2.Connecting speakers Procedure to start using the receiver3.Connecting a TV 4.Connecting devices with HDMI jacksHelp Guide STR-DH750/STR-DH550 Supplied accessoriesNotes on use MULTI CHANNEL AV RECEIVERDTS-HDHigh Resolution Audio DTS-HDHR *1 Digital audio formats supported by the receiverHelp Guide STR-DH750/STR-DH550Multi Channel Linear PCM PCM *1 DSD DSD *1 for non-USAand Canadian models onlyNotes on use Help Guide STR-DH750/STR-DH550 Notes on connecting cablesMULTI CHANNEL AV RECEIVER HDMI features STR-DH750/STR-DH550 Using HDMI connectionsHelp Guide Help Guide Using MHL Mobile High-DefinitionLink connectionsSTR-DH750/STR-DH550 5.1-channelspeaker system Help GuideHelp Guide STR-DH750/STR-DH550 Connecting speakersMonaural audio cable not supplied Speaker cable not suppliedNotes on connecting cables Assign in the Speaker Settings menu to Bi-AmpUsing bi-amplifierconnections for STR-DH750only Selecting the speaker pattern Speaker PatternHelp Guide STR-DH750/STR-DH550 Connecting a TVHDMI cable not supplied Optical digital cable not supplied Connecting a TV without HDMI jacksAudio cable not supplied HDMI cable not supplied Optical digital cable not supplied Video cable not supplied Audio cable not suppliedHelp Guide Connecting devices with HDMI jacksSTR-DH750/STR-DH550 HDMI cable not suppliedRelated Topic Notes on connecting cables Using HDMI connectionsChanging the name for each input Name In Notes on useSTR-DH750/STR-DH550 Help GuideOptical digital cable not supplied Audio cable not suppliedRelated Topic Notes on connecting cablesChanging the name for each input Name In Notes on useHelp Guide Connecting an iPhone, iPod, or USB deviceSTR-DH750/STR-DH550 Notes on useHelp Guide Connecting an MHL-compatiblemobile deviceSTR-DH750/STR-DH550 Mobile deviceFM wire antenna aerial supplied Connecting the antennas aerialsHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Setting the voltage selectorMULTI CHANNEL AV RECEIVER Help Guide Inserting batteries into the remote controlSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Turning on the receiverHelp Guide Setting up the receiver using the Easy SetupSTR-DH750/STR-DH550 Home menu items Using the menu on the TV screenHelp Guide STR-DH750/STR-DH550Help Guide Enjoying video/sound from the connected deviceSTR-DH750/STR-DH550 Press and hold one of the buttons Turn the knob quicklyTurn the knob slowly Notes on useWhen connected via BLUETOOTH for STR-DH750only When connected via USBSTR-DH750/STR-DH550 Compatible iPhone/iPod models Help GuideHelp Guide STR-DH750/STR-DH550 Notes on iPhone/iPodiPhone/iPod message list Notes on use Help Guide Operating an iPhone/iPod using the remote controlSTR-DH750/STR-DH550 Help Guide Canceling pairing operationSTR-DH750/STR-DH550 Notes on use Verified Sony USB devices Compatible USB devices and USB specificationsHelp Guide STR-DH750/STR-DH550Supported formats *1 USB specificationsCompatible USB device Maximum currentHelp Guide STR-DH750/STR-DH550 Notes on USB devicesOperating the USB device using the remote control Enjoying audio content stored on a USB deviceHelp Guide STR-DH750/STR-DH550FM/AM screen STR-DH750/STR-DH550 Listening to FM/AM radio1.Frequency indication 2.Tuning +/Tuning 3.Preset station listHelp Guide Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Help Guide Tuning to a station directly Direct TuningSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideWhen headphones are connected Selecting a sound field Sound FieldHelp Guide STR-DH750/STR-DH550Help Guide Resetting sound fields to the default settingsSTR-DH750/STR-DH550 If you connect a subwoofer STR-DH750/STR-DH550 Notes on sound fieldsHelp Guide STR-DH750/STR-DH550 Help GuideHelp Guide Adjusting the equalizer EqualizerSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideEnjoying high-fidelitysound Pure Direct Canceling Pure DirectHelp Guide STR-DH750/STR-DH550Help Guide Compatible BLUETOOTH profilesSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide Compatible smartphonesSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide control various settings intuitivelySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 What is “BRAVIA” Sync?MULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Preparing for “BRAVIA” SyncSTR-DH750/STR-DH550 Help GuideHome Theatre Control Help Guide Enjoying sound of TV broadcasts from the receiverSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide Assignable audio input jacksSTR-DH750/STR-DH550 COAXConfirming active subwoofer setup Notes on use Connecting the optimizer microphoneHelp Guide STR-DH750/STR-DH550Help Guide Using bi-amplifierconnections for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Using the sleep timer1.Press SLEEP Viewing information on the display panel When listening to FM and AM radioHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Performing Auto CalibrationChecking Auto Calibration results Notes on use Before you perform Auto Calibration4-488-933-111 Copyright 2014 Sony Corporation Help Guide Selecting the speaker pattern Speaker PatternSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideHelp Guide Adjusting the speaker level Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker size Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker distance Manual SetupSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideHelp Guide Selecting the unit of measurement Distance UnitSTR-DH750/STR-DH550 Help Guide Synchronizing audio with video output A/V SyncSTR-DH750/STR-DH550 Help Guide Adjusting the volume automatically Auto VolumeSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide Compressing the dynamic range D.Range CompSTR-DH750/STR-DH550 Help Guide Controlling HDMI devices Control for HDMISTR-DH750/STR-DH550 Help Guide Passing HDMI signals through Pass ThroughSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help Guide+10 dB 0 dB STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideInput Edit Input ModeAudio Input Assign Name InHelp Guide Changing the name for each input Name InSTR-DH750/STR-DH550 Help Guide Selecting the language LanguageSTR-DH750/STR-DH550 Help Guide Setting standby mode Auto StandbySTR-DH750/STR-DH550 To exit the menu To return to the previous displayHelp Guide STR-DH750/STR-DH550Help Guide Reverting to the factory default settingsSTR-DH750/STR-DH550 1.Turn off the receiver11.Remote control sensor STR-DH750/STR-DH550 Front panel STR-DH75013.MASTER VOLUME 14.INPUT SELECTOR 15.USB port Help GuideIndicator light above on/standby button Indicator light above on/standby button STR-DH750/STR-DH550 Front panel STR-DH55010.Remote control sensor 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB portPass Through is set to On * or Auto Control for HDMI is set to OnFor USA, Canadian, and Australian models only Notes on useHelp Guide STR-DH750/STR-DH550 Rear panel STR-DH7501.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminalsHelp Guide STR-DH750/STR-DH550 Rear panel STR-DH5501.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminals2.Input indicator Indicators on the display panel4.Dolby Digital Surround indicator *1 5.Dolby Pro Logic indicator12.Speaker system indicator STR-DH750/STR-DH550 Remote control Saving power in standby modeHelp Guide 1.on/standby7.OPTIONS PRESET+/–8.HOME 11.SLEEP 12.iPhone CTRLFrequency response Amplifier sectionInput Output AnalogAM tuner section FM tuner sectionVideo section HDMI Video1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 25 Hz 1920 × 1080p @ 23.98/24 HzMHL section BLUETOOTH section for STR-DH750onlyiPhone/iPod section 1280 × 720p @ 29.97/30 HzPower consumption Power requirementsPower consumption during standby mode Dimensions width/height/depth ApproxSTR-DH750/STR-DH550 Trademarks Help GuideLicensing, LLC For STR-DH750only Help Guide STR-DH750/STR-DH550 PROTECTORHelp Guide STR-DH750/STR-DH550 USB FAILNotes on use MULTI CHANNEL AV RECEIVERError ErrorError 32, Error Help GuideHeadphones not supported STR-DH750/STR-DH550 iPhone/iPod message listHelp Guide ReadingDevice error STR-DH750/STR-DH550 USB message listHelp Guide ReadingSetting standby mode Auto Standby The receiver is turned off automaticallyUsing the sleep timer PROTECTOR Notes on use Help GuideHelp Guide STR-DH750/STR-DH550 No image appears on the TVMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 No 3D image appears on the TVNotes on use MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 No 4K image appears on the TVSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide The OSD menu does not appear on the TV screenSTR-DH750/STR-DH550 Help Guide The display panel is turned offSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideHelp Guide There is severe humming or noiseSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide There is no sound from a specific deviceSTR-DH750/STR-DH550 4-488-933-111 Copyright 2014 Sony Corporation Notes on useSTR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide The surround effect cannot be obtainedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide A test tone is not output from the speakersSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 The FM reception is poorRelated Topic The FM stereo reception is poor Notes on useHelp Guide The FM stereo reception is poorSTR-DH750/STR-DH550 Notes on useHelp Guide You cannot tune to radio stationsSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 The sound is distortedNotes on use MULTI CHANNEL AV RECEIVERHelp Guide There is no sound from an iPhone/iPodSTR-DH750/STR-DH550 Notes on useHelp Guide An iPhone/iPod cannot be chargedSTR-DH750/STR-DH550 Notes on useHelp Guide An iPhone/iPod cannot be operatedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550 Notes on useHelp Guide Are you using a compatible USB device?STR-DH750/STR-DH550 The USB device is not recognizedHelp Guide There is noise, skipping, or distorted soundSTR-DH750/STR-DH550 Notes on useHelp Guide A USB device is not recognizedSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Playback does not startMULTI CHANNEL AV RECEIVER Help Guide A USB device cannot be connected to the USB portSTR-DH750/STR-DH550 Notes on useHelp Guide STR-DH750/STR-DH550 Erroneous displaySTR-DH750/STR-DH550 Help GuideWe therefore recommend following these guidelines Notes on useHelp Guide An audio file cannot be playedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide Pairing cannot be done for STR-DH750onlySTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERHelp Guide Severe humming or noise for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide SongPal application is closed for STR-DH750onlySTR-DH750/STR-DH550 Notes on useHelp Guide The Control for HDMI function does not workSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide An MHL-compatiblesource device cannot be chargedSTR-DH750/STR-DH550 Notes on useHelp Guide No image from an MHL-compatiblesource deviceSTR-DH750/STR-DH550 Notes on useHelp Guide The remote control does not functionSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Customer support websitesFor customers in the USA For customers in CanadaHelp Guide STR-DH750/STR-DH550 5.1-channelspeaker systemFront speaker Left Front speaker Right Center speaker Surround speaker LeftHelp Guide 6.1-channelspeaker placementSTR-DH750/STR-DH550 Front speaker Left Front speaker Right7.1-channelspeaker placement STR-DH750/STR-DH550 Help GuideFront speaker Left Front speaker Right Center speaker Surround speaker Left2. Place the front high speakers at height angle of 20 ± Help Guide STR-DH750/STR-DH550 How to connect speaker cablesNotes on use MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideCanceling naming input Naming preset stations Name InputHelp Guide STR-DH750/STR-DH550Help Guide Auto Format Direct A.F.D./2-channelsound modeSTR-DH750/STR-DH550 A.F.D. Auto A.F.D. AUTOHelp Guide STR-DH750/STR-DH550 Movie modeHD-D.C.S PLII Movie PLII MVHelp Guide STR-DH750/STR-DH550 Music modeHall HALL Jazz Club JAZZHelp Guide STR-DH750/STR-DH550 When headphones are connectedHP 2CH HP Direct HP DIRECTSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSports Sports Animation A.F.D. AutoHelp Guide STR-DH750/STR-DH550 Home Theatre ControlMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideHelp Guide Before you perform Auto CalibrationSTR-DH750/STR-DH550 Help Guide Connecting the optimizer microphoneSTR-DH750/STR-DH550 Notes on useHelp Guide Selecting the front speakers for STR-DH750onlySTR-DH750/STR-DH550 SP AHelp Guide STR-DH750/STR-DH550 About Auto CalibrationHelp Guide Confirming active subwoofer setupSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERChecking Auto Calibration results When error code appearsHelp Guide STR-DH750/STR-DH550Level settings <LEVEL> Auto Calibration settings <AUTO CAL>Speaker settings <SPEAKER> Menu list on the display panelSurround speakers size SUR SIZE *2 Input settings <INPUT>Front left speaker distance FL DIST. *2 Distance unit DIST. UNITEQ settings <EQ> Surround settings <SURROUND>Tuner settings <TUNER> Audio settings AUDIOBLUETOOTH Power BT POWER System settings SYSTEMAuto standby mode AUTO STBY Version display VER. X.XXX *9