Manuals / Sony / Home Audio / Stereo Receiver

Sony STR-FH750 Are you using a compatible USB device?, A USB device is not recognized, Help Guide

Models: STR-FH750 STR-DH550

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Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

USB devices

Are you using a compatible USB device?

There is noise, skipping, or distorted sound.

A USB device is not recognized.

A USB device cannot be connected to the USB port.

Erroneous display.

[Reading] is displayed for an extended time, or it takes a long time before playback starts.

An audio file cannot be played.

Notes on use

4-488-933-11(1)

Page 53

Image 53

Sony STR-FH750 Are you using a compatible USB device?, There is noise, skipping, or distorted sound, Erroneous display

Contents

Using Other Features Adjusting Settings Using BLUETOOTH Features for STR-DH750onlyParts and Controls Announcements Troubleshooting Help GuideTable Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only Initial setup of the receiver Before using Installing and connecting speakersSTR-DH750/STR-DH550 Preparation Help GuidePlaying content from a USB device Playing content from an iPhone/iPodSTR-DH750/STR-DH550 Enjoying Video and Sound Basic operationsHelp Guide Using BLUETOOTH Features for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERConfiguring video and sound settings STR-DH750/STR-DH550 Using Other FeaturesConfiguring speaker settings Using the sleep timerEasy Setup Speaker Settings Audio Settings STR-DH750/STR-DH550 Adjusting SettingsHDMI Settings Input Settings System Settings Using the menu on the display panelSTR-DH750/STR-DH550 Parts and Controls Receiver Remote controlHelp Guide Notes on useSTR-DH750/STR-DH550 Announcements Specifications TrademarksHelp Guide Notes on useError messages Power Image Sound Tuner STR-DH750/STR-DH550 TroubleshootingBLUETOOTH devices for STR-DH750only “BRAVIA” Sync Control for HDMI Remote controlRecommended system environment Before useNotes on use For viewing on a computer4-488-933-111 Copyright 2014 Sony Corporation Notes on useProcedure to start using the receiver STR-DH750/STR-DH550 Before usingSupplied accessories Notes on connecting cables Using HDMI connectionsInstalling speakers Connecting speakers Installing and connecting speakersHelp Guide STR-DH750/STR-DH550Connecting devices with HDMI jacks Connecting a TVConnecting an iPhone, iPod, or USB device Connecting an MHL-compatiblemobile deviceInserting batteries into the remote control Setting the voltage selectorTurning on the receiver Help GuideSetting up the receiver using the Easy Setup STR-DH750/STR-DH550 Initial setup of the receiverHelp Guide Notes on useSTR-DH750/STR-DH550 Basic operations Using the menu on the TV screenEnjoying video/sound from the connected device Help GuideCompatible iPhone/iPod models Playing content from an iPhone/iPodNotes on iPhone/iPod Help GuideCompatible USB devices and USB specifications Playing content from a USB deviceEnjoying audio content stored on a USB device Notes on USB devicesTuning to a station directly Direct Tuning Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Listening to the radio Listening to FM/AM radioAdjusting the equalizer Equalizer Resetting sound fields to the default settingsSelecting a sound field Sound Field Notes on sound fieldsMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERPreparing for “BRAVIA” Sync What is “BRAVIA” Sync?Help Guide STR-DH750/STR-DH550Enjoying sound of TV broadcasts from the receiver Configuring video and sound settingsHelp Guide STR-DH750/STR-DH550Using bi-amplifierconnections for STR-DH750only STR-DH750/STR-DH550 Configuring speaker settingsHelp Guide Notes on useUsing the sleep timer STR-DH750/STR-DH550 Using the sleep timerHelp Guide Notes on useViewing information on the display panel Checking information on the receiverHelp Guide STR-DH750/STR-DH550Setting up the receiver using the Easy Setup STR-DH750/STR-DH550 Easy SetupHelp Guide Notes on useAdjusting the speaker size Manual Setup Adjusting the speaker level Manual SetupAdjusting the speaker distance Manual Setup Performing Auto CalibrationSynchronizing audio with video output A/V Sync Adjusting the volume automatically Auto VolumeCompressing the dynamic range D.Range Comp Adjusting the equalizer EqualizerPassing HDMI signals through Pass Through STR-DH750/STR-DH550 HDMI SettingsControlling HDMI devices Control for HDMI Help GuideChanging the name for each input Name In STR-DH750/STR-DH550 Input SettingsHelp Guide Notes on useSetting standby mode Auto Standby STR-DH750/STR-DH550 System SettingsSelecting the language Language Help GuideHelp Guide Using the menu on the display panelSTR-DH750/STR-DH550 Viewing information on the display panelReverting to the factory default settings Reverting to the factory default settingsHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Receiver Indicators on the display panelFront panel STR-DH750 Front panel STR-DH550 Rear panel STR-DH750 Rear panel STR-DH550Remote control STR-DH750/STR-DH550 Remote controlHelp Guide Notes on useSpecifications Supplied accessories STR-DH750/STR-DH550 SpecificationsHelp Guide Notes on useTrademarks STR-DH750/STR-DH550 TrademarksHelp Guide Notes on usePROTECTOR USB FAIL STR-DH750/STR-DH550 Error messagesiPhone/iPod message list USB message list Help GuideThe receiver is turned off automatically STR-DH750/STR-DH550 PowerHelp Guide Notes on useNo image appears on the TV STR-DH750/STR-DH550 ImageNo 3D image appears on the TV No 4K image appears on the TVThere is no sound from a specific device There is severe humming or noiseThe surround effect cannot be obtained A test tone is not output from the speakersThe FM reception is poor STR-DH750/STR-DH550 TunerThe FM stereo reception is poor You cannot tune to radio stationsSTR-DH750/STR-DH550iPhone/iPod The ringtone volume of an iPhone does not changeThe sound is distorted There is no sound from an iPhone/iPodThere is noise, skipping, or distorted sound Are you using a compatible USB device?A USB device is not recognized Playback does not startPairing cannot be done for STR-DH750only BLUETOOTH devices for STR-DH750onlySevere humming or noise for STR-DH750only SongPal application is closed for STR-DH750onlyThe Control for HDMI function does not work STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIAn MHL-compatiblesource device cannot be charged No image from an MHL-compatiblesource deviceSTR-DH750/STR-DH550 Remote control The remote control does not functionHelp Guide Notes on useCustomer support websites STR-DH750/STR-DH550 If the problem is not solvedReverting to the factory default settings Resetting sound fields to the default settings1.Installing speakers 2.Connecting speakers Procedure to start using the receiver3.Connecting a TV 4.Connecting devices with HDMI jacksHelp Guide STR-DH750/STR-DH550 Supplied accessoriesNotes on use MULTI CHANNEL AV RECEIVERDTS-HDHigh Resolution Audio DTS-HDHR *1 Digital audio formats supported by the receiverHelp Guide STR-DH750/STR-DH550Notes on use DSD DSD *1 for non-USAand Canadian models onlyMulti Channel Linear PCM PCM *1 MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Notes on connecting cablesHelp Guide Help Guide STR-DH750/STR-DH550 Using HDMI connectionsHDMI features STR-DH750/STR-DH550 Using MHL Mobile High-DefinitionLink connectionsHelp Guide 5.1-channelspeaker system Help GuideHelp Guide STR-DH750/STR-DH550 Connecting speakersMonaural audio cable not supplied Speaker cable not suppliedNotes on connecting cables Assign in the Speaker Settings menu to Bi-AmpUsing bi-amplifierconnections for STR-DH750only Selecting the speaker pattern Speaker PatternHDMI cable not supplied STR-DH750/STR-DH550 Connecting a TVHelp Guide Audio cable not supplied HDMI cable not supplied Connecting a TV without HDMI jacksOptical digital cable not supplied Optical digital cable not supplied Video cable not supplied Audio cable not suppliedHelp Guide Connecting devices with HDMI jacksSTR-DH750/STR-DH550 HDMI cable not suppliedRelated Topic Notes on connecting cables Using HDMI connectionsChanging the name for each input Name In Notes on useSTR-DH750/STR-DH550 Help GuideOptical digital cable not supplied Audio cable not suppliedRelated Topic Notes on connecting cablesChanging the name for each input Name In Notes on useHelp Guide Connecting an iPhone, iPod, or USB deviceSTR-DH750/STR-DH550 Notes on useHelp Guide Connecting an MHL-compatiblemobile deviceSTR-DH750/STR-DH550 Mobile deviceFM wire antenna aerial supplied Connecting the antennas aerialsHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Setting the voltage selectorHelp Guide Help Guide Inserting batteries into the remote controlSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Turning on the receiverSTR-DH750/STR-DH550 Setting up the receiver using the Easy SetupHelp Guide Home menu items Using the menu on the TV screenHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Enjoying video/sound from the connected deviceHelp Guide Press and hold one of the buttons Turn the knob quicklyTurn the knob slowly Notes on useWhen connected via BLUETOOTH for STR-DH750only When connected via USBSTR-DH750/STR-DH550 Compatible iPhone/iPod models Help GuideiPhone/iPod message list Notes on use STR-DH750/STR-DH550 Notes on iPhone/iPodHelp Guide STR-DH750/STR-DH550 Operating an iPhone/iPod using the remote controlHelp Guide STR-DH750/STR-DH550 Canceling pairing operationHelp Guide Notes on use Verified Sony USB devices Compatible USB devices and USB specificationsHelp Guide STR-DH750/STR-DH550Supported formats *1 USB specificationsCompatible USB device Maximum currentHelp Guide STR-DH750/STR-DH550 Notes on USB devicesOperating the USB device using the remote control Enjoying audio content stored on a USB deviceHelp Guide STR-DH750/STR-DH550FM/AM screen STR-DH750/STR-DH550 Listening to FM/AM radio1.Frequency indication 2.Tuning +/Tuning 3.Preset station listSTR-DH750/STR-DH550 Presetting FM/AM radio stations Preset MemoryHelp Guide STR-DH750/STR-DH550 Tuning to a station directly Direct TuningHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideWhen headphones are connected Selecting a sound field Sound FieldHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Resetting sound fields to the default settingsHelp Guide Help Guide STR-DH750/STR-DH550 Notes on sound fieldsIf you connect a subwoofer STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Adjusting the equalizer EqualizerHelp Guide STR-DH750/STR-DH550 Help GuideEnjoying high-fidelitysound Pure Direct Canceling Pure DirectHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Compatible BLUETOOTH profilesHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Compatible smartphonesHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 control various settings intuitivelyHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 What is “BRAVIA” Sync?Help Guide Help Guide STR-DH750/STR-DH550 Preparing for “BRAVIA” SyncHome Theatre Control Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Enjoying sound of TV broadcasts from the receiverHelp Guide STR-DH750/STR-DH550 Help GuideHelp Guide Assignable audio input jacksSTR-DH750/STR-DH550 COAXConfirming active subwoofer setup Notes on use Connecting the optimizer microphoneHelp Guide STR-DH750/STR-DH550Help Guide Using bi-amplifierconnections for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER1.Press SLEEP STR-DH750/STR-DH550 Using the sleep timerHelp Guide Viewing information on the display panel When listening to FM and AM radioHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Performing Auto Calibration4-488-933-111 Copyright 2014 Sony Corporation Before you perform Auto CalibrationChecking Auto Calibration results Notes on use Help Guide Selecting the speaker pattern Speaker PatternSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Adjusting the speaker level Manual SetupHelp Guide STR-DH750/STR-DH550 Adjusting the speaker size Manual SetupHelp Guide STR-DH750/STR-DH550 Adjusting the speaker distance Manual SetupHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Selecting the unit of measurement Distance UnitHelp Guide STR-DH750/STR-DH550 Synchronizing audio with video output A/V SyncHelp Guide STR-DH750/STR-DH550 Adjusting the volume automatically Auto VolumeHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Compressing the dynamic range D.Range CompHelp Guide STR-DH750/STR-DH550 Controlling HDMI devices Control for HDMIHelp Guide STR-DH750/STR-DH550 Passing HDMI signals through Pass ThroughHelp Guide STR-DH750/STR-DH550 Help Guide+10 dB 0 dB Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideInput Edit Input ModeAudio Input Assign Name InSTR-DH750/STR-DH550 Changing the name for each input Name InHelp Guide STR-DH750/STR-DH550 Selecting the language LanguageHelp Guide STR-DH750/STR-DH550 Setting standby mode Auto StandbyHelp Guide To exit the menu To return to the previous displayHelp Guide STR-DH750/STR-DH550Help Guide Reverting to the factory default settingsSTR-DH750/STR-DH550 1.Turn off the receiver11.Remote control sensor STR-DH750/STR-DH550 Front panel STR-DH75013.MASTER VOLUME 14.INPUT SELECTOR 15.USB port Help GuideIndicator light above on/standby button Indicator light above on/standby button STR-DH750/STR-DH550 Front panel STR-DH55010.Remote control sensor 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB portPass Through is set to On * or Auto Control for HDMI is set to OnFor USA, Canadian, and Australian models only Notes on useHelp Guide STR-DH750/STR-DH550 Rear panel STR-DH7501.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminalsHelp Guide STR-DH750/STR-DH550 Rear panel STR-DH5501.HDMI IN/OUT * jacks 2.AM ANTENNA terminal 3.FM ANTENNA terminal 4.SPEAKERS terminals2.Input indicator Indicators on the display panel4.Dolby Digital Surround indicator *1 5.Dolby Pro Logic indicator12.Speaker system indicator STR-DH750/STR-DH550 Remote control Saving power in standby modeHelp Guide 1.on/standby7.OPTIONS PRESET+/–8.HOME 11.SLEEP 12.iPhone CTRLFrequency response Amplifier sectionInput Output AnalogAM tuner section FM tuner sectionVideo section HDMI Video1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 25 Hz 1920 × 1080p @ 23.98/24 HzMHL section BLUETOOTH section for STR-DH750onlyiPhone/iPod section 1280 × 720p @ 29.97/30 HzPower consumption Power requirementsPower consumption during standby mode Dimensions width/height/depth ApproxLicensing, LLC Help GuideSTR-DH750/STR-DH550 Trademarks For STR-DH750only Help Guide STR-DH750/STR-DH550 PROTECTORHelp Guide STR-DH750/STR-DH550 USB FAILNotes on use MULTI CHANNEL AV RECEIVERError ErrorError 32, Error Help GuideHeadphones not supported STR-DH750/STR-DH550 iPhone/iPod message listHelp Guide ReadingDevice error STR-DH750/STR-DH550 USB message listHelp Guide ReadingSetting standby mode Auto Standby The receiver is turned off automaticallyUsing the sleep timer PROTECTOR Notes on use Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No image appears on the TVHelp Guide Help Guide STR-DH750/STR-DH550 No 3D image appears on the TVNotes on use MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 No 4K image appears on the TVMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 The OSD menu does not appear on the TV screenHelp Guide Help Guide The display panel is turned offSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 There is severe humming or noiseHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 There is no sound from a specific deviceHelp Guide 4-488-933-111 Copyright 2014 Sony Corporation Notes on useSTR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Help Guide The surround effect cannot be obtainedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide A test tone is not output from the speakersSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 The FM reception is poorRelated Topic The FM stereo reception is poor Notes on useHelp Guide The FM stereo reception is poorSTR-DH750/STR-DH550 Notes on useHelp Guide You cannot tune to radio stationsSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 The sound is distortedNotes on use MULTI CHANNEL AV RECEIVERHelp Guide There is no sound from an iPhone/iPodSTR-DH750/STR-DH550 Notes on useHelp Guide An iPhone/iPod cannot be chargedSTR-DH750/STR-DH550 Notes on useHelp Guide An iPhone/iPod cannot be operatedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550 Notes on useHelp Guide Are you using a compatible USB device?STR-DH750/STR-DH550 The USB device is not recognizedHelp Guide There is noise, skipping, or distorted soundSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 A USB device is not recognizedHelp Guide MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Playback does not startHelp Guide Help Guide A USB device cannot be connected to the USB portSTR-DH750/STR-DH550 Notes on useHelp Guide STR-DH750/STR-DH550 Erroneous displaySTR-DH750/STR-DH550 Help GuideWe therefore recommend following these guidelines Notes on useHelp Guide An audio file cannot be playedSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Pairing cannot be done for STR-DH750onlyHelp Guide STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideNotes on use MULTI CHANNEL AV RECEIVERHelp Guide Severe humming or noise for STR-DH750onlySTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide SongPal application is closed for STR-DH750onlySTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 The Control for HDMI function does not workHelp Guide STR-DH750/STR-DH550 Help GuideHelp Guide An MHL-compatiblesource device cannot be chargedSTR-DH750/STR-DH550 Notes on useHelp Guide No image from an MHL-compatiblesource deviceSTR-DH750/STR-DH550 Notes on useHelp Guide The remote control does not functionSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Customer support websitesFor customers in the USA For customers in CanadaHelp Guide STR-DH750/STR-DH550 5.1-channelspeaker systemFront speaker Left Front speaker Right Center speaker Surround speaker LeftHelp Guide 6.1-channelspeaker placementSTR-DH750/STR-DH550 Front speaker Left Front speaker Right7.1-channelspeaker placement STR-DH750/STR-DH550 Help GuideFront speaker Left Front speaker Right Center speaker Surround speaker Left2. Place the front high speakers at height angle of 20 ± Help Guide STR-DH750/STR-DH550 How to connect speaker cablesNotes on use MULTI CHANNEL AV RECEIVERMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideCanceling naming input Naming preset stations Name InputHelp Guide STR-DH750/STR-DH550Help Guide Auto Format Direct A.F.D./2-channelsound modeSTR-DH750/STR-DH550 A.F.D. Auto A.F.D. AUTOHelp Guide STR-DH750/STR-DH550 Movie modeHD-D.C.S PLII Movie PLII MVHelp Guide STR-DH750/STR-DH550 Music modeHall HALL Jazz Club JAZZHelp Guide STR-DH750/STR-DH550 When headphones are connectedHP 2CH HP Direct HP DIRECTMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSports Sports Animation A.F.D. AutoMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Home Theatre ControlHelp Guide STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Before you perform Auto CalibrationHelp Guide Help Guide Connecting the optimizer microphoneSTR-DH750/STR-DH550 Notes on useHelp Guide Selecting the front speakers for STR-DH750onlySTR-DH750/STR-DH550 SP AHelp Guide STR-DH750/STR-DH550 About Auto CalibrationHelp Guide Confirming active subwoofer setupSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERChecking Auto Calibration results When error code appearsHelp Guide STR-DH750/STR-DH550Level settings <LEVEL> Auto Calibration settings <AUTO CAL>Speaker settings <SPEAKER> Menu list on the display panelSurround speakers size SUR SIZE *2 Input settings <INPUT>Front left speaker distance FL DIST. *2 Distance unit DIST. UNITEQ settings <EQ> Surround settings <SURROUND>Tuner settings <TUNER> Audio settings AUDIOBLUETOOTH Power BT POWER System settings SYSTEMAuto standby mode AUTO STBY Version display VER. X.XXX *9

Are you using a compatible USB device?

There is noise, skipping, or distorted sound.

A USB device is not recognized.

Playback does not start.

A USB device cannot be connected to the USB port.

Erroneous display.

An audio file cannot be played.