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Sony STR-FH750 manual A USB device is not recognized, Help Guide, STR-DH750/STR-DH550

Models: STR-FH750 STR-DH550

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Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

A USB device is not recognized.

Turn off the receiver, then disconnect the USB device. Turn on the receiver again and reconnect the USB device.

Connect a compatible USB device.

The USB device does not work properly. Refer to the section on how to deal with this problem in the operating instructions of the USB device.

Notes on use

4-488-933-11(1)

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Page 199

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Sony STR-FH750 manual A USB device is not recognized, Help Guide, STR-DH750/STR-DH550

Contents

Help Guide Using BLUETOOTH Features for STR-DH750onlyUsing Other Features Adjusting Settings Parts and Controls Announcements TroubleshootingTable Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only Help Guide Before using Installing and connecting speakersInitial setup of the receiver STR-DH750/STR-DH550 PreparationBasic operations Playing content from an iPhone/iPodPlaying content from a USB device STR-DH750/STR-DH550 Enjoying Video and SoundMULTI CHANNEL AV RECEIVER Using BLUETOOTH Features for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Using the sleep timer STR-DH750/STR-DH550 Using Other FeaturesConfiguring video and sound settings Configuring speaker settingsUsing the menu on the display panel STR-DH750/STR-DH550 Adjusting SettingsEasy Setup Speaker Settings Audio Settings HDMI Settings Input Settings System SettingsNotes on use Receiver Remote controlSTR-DH750/STR-DH550 Parts and Controls Help GuideNotes on use Specifications TrademarksSTR-DH750/STR-DH550 Announcements Help Guide“BRAVIA” Sync Control for HDMI Remote control STR-DH750/STR-DH550 TroubleshootingError messages Power Image Sound Tuner BLUETOOTH devices for STR-DH750onlyFor viewing on a computer Before useRecommended system environment Notes on use4-488-933-111 Copyright 2014 Sony Corporation Notes on useNotes on connecting cables Using HDMI connections STR-DH750/STR-DH550 Before usingProcedure to start using the receiver Supplied accessoriesSTR-DH750/STR-DH550 Installing and connecting speakersInstalling speakers Connecting speakers Help GuideConnecting an MHL-compatiblemobile device Connecting a TVConnecting devices with HDMI jacks Connecting an iPhone, iPod, or USB deviceHelp Guide Setting the voltage selectorInserting batteries into the remote control Turning on the receiverNotes on use STR-DH750/STR-DH550 Initial setup of the receiverSetting up the receiver using the Easy Setup Help GuideHelp Guide Using the menu on the TV screenSTR-DH750/STR-DH550 Basic operations Enjoying video/sound from the connected deviceHelp Guide Playing content from an iPhone/iPodCompatible iPhone/iPod models Notes on iPhone/iPodNotes on USB devices Playing content from a USB deviceCompatible USB devices and USB specifications Enjoying audio content stored on a USB deviceListening to FM/AM radio Presetting FM/AM radio stations Preset MemoryTuning to a station directly Direct Tuning STR-DH750/STR-DH550 Listening to the radioNotes on sound fields Resetting sound fields to the default settingsAdjusting the equalizer Equalizer Selecting a sound field Sound FieldSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 What is “BRAVIA” Sync?Preparing for “BRAVIA” Sync Help GuideSTR-DH750/STR-DH550 Configuring video and sound settingsEnjoying sound of TV broadcasts from the receiver Help GuideNotes on use STR-DH750/STR-DH550 Configuring speaker settingsUsing bi-amplifierconnections for STR-DH750only Help GuideNotes on use STR-DH750/STR-DH550 Using the sleep timerUsing the sleep timer Help GuideSTR-DH750/STR-DH550 Checking information on the receiverViewing information on the display panel Help GuideNotes on use STR-DH750/STR-DH550 Easy SetupSetting up the receiver using the Easy Setup Help GuidePerforming Auto Calibration Adjusting the speaker level Manual SetupAdjusting the speaker size Manual Setup Adjusting the speaker distance Manual SetupAdjusting the equalizer Equalizer Adjusting the volume automatically Auto VolumeSynchronizing audio with video output A/V Sync Compressing the dynamic range D.Range CompHelp Guide STR-DH750/STR-DH550 HDMI SettingsPassing HDMI signals through Pass Through Controlling HDMI devices Control for HDMINotes on use STR-DH750/STR-DH550 Input SettingsChanging the name for each input Name In Help GuideHelp Guide STR-DH750/STR-DH550 System SettingsSetting standby mode Auto Standby Selecting the language LanguageViewing information on the display panel Using the menu on the display panelHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Reverting to the factory default settingsReverting to the factory default settings Help GuideRear panel STR-DH750 Rear panel STR-DH550 Indicators on the display panelSTR-DH750/STR-DH550 Receiver Front panel STR-DH750 Front panel STR-DH550Notes on use STR-DH750/STR-DH550 Remote controlRemote control Help GuideNotes on use STR-DH750/STR-DH550 SpecificationsSpecifications Supplied accessories Help GuideNotes on use STR-DH750/STR-DH550 TrademarksTrademarks Help GuideHelp Guide STR-DH750/STR-DH550 Error messagesPROTECTOR USB FAIL iPhone/iPod message list USB message listNotes on use STR-DH750/STR-DH550 PowerThe receiver is turned off automatically Help GuideNo 4K image appears on the TV STR-DH750/STR-DH550 ImageNo image appears on the TV No 3D image appears on the TVA test tone is not output from the speakers There is severe humming or noiseThere is no sound from a specific device The surround effect cannot be obtainedYou cannot tune to radio stations STR-DH750/STR-DH550 TunerThe FM reception is poor The FM stereo reception is poorThere is no sound from an iPhone/iPod The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550iPhone/iPod The sound is distortedPlayback does not start Are you using a compatible USB device?There is noise, skipping, or distorted sound A USB device is not recognizedSongPal application is closed for STR-DH750only BLUETOOTH devices for STR-DH750onlyPairing cannot be done for STR-DH750only Severe humming or noise for STR-DH750onlyNo image from an MHL-compatiblesource device STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIThe Control for HDMI function does not work An MHL-compatiblesource device cannot be chargedNotes on use The remote control does not functionSTR-DH750/STR-DH550 Remote control Help GuideResetting sound fields to the default settings STR-DH750/STR-DH550 If the problem is not solvedCustomer support websites Reverting to the factory default settings4.Connecting devices with HDMI jacks Procedure to start using the receiver1.Installing speakers 2.Connecting speakers 3.Connecting a TVMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Supplied accessoriesHelp Guide Notes on useSTR-DH750/STR-DH550 Digital audio formats supported by the receiverDTS-HDHigh Resolution Audio DTS-HDHR *1 Help GuideMulti Channel Linear PCM PCM *1 DSD DSD *1 for non-USAand Canadian models onlyNotes on use Help Guide STR-DH750/STR-DH550 Notes on connecting cablesMULTI CHANNEL AV RECEIVER HDMI features STR-DH750/STR-DH550 Using HDMI connectionsHelp Guide Help Guide Using MHL Mobile High-DefinitionLink connectionsSTR-DH750/STR-DH550 5.1-channelspeaker system Help GuideSpeaker cable not supplied STR-DH750/STR-DH550 Connecting speakersHelp Guide Monaural audio cable not suppliedSelecting the speaker pattern Speaker Pattern Assign in the Speaker Settings menu to Bi-AmpNotes on connecting cables Using bi-amplifierconnections for STR-DH750onlyHelp Guide STR-DH750/STR-DH550 Connecting a TVHDMI cable not supplied Optical digital cable not supplied Connecting a TV without HDMI jacksAudio cable not supplied HDMI cable not supplied Optical digital cable not supplied Video cable not supplied Audio cable not suppliedHDMI cable not supplied Connecting devices with HDMI jacksHelp Guide STR-DH750/STR-DH550Notes on use Notes on connecting cables Using HDMI connectionsRelated Topic Changing the name for each input Name InAudio cable not supplied Help GuideSTR-DH750/STR-DH550 Optical digital cable not suppliedNotes on use Notes on connecting cablesRelated Topic Changing the name for each input Name InNotes on use Connecting an iPhone, iPod, or USB deviceHelp Guide STR-DH750/STR-DH550Mobile device Connecting an MHL-compatiblemobile deviceHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Connecting the antennas aerialsFM wire antenna aerial supplied Help GuideHelp Guide STR-DH750/STR-DH550 Setting the voltage selectorMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Inserting batteries into the remote controlHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Turning on the receiverHelp Guide Setting up the receiver using the Easy SetupSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Using the menu on the TV screenHome menu items Help GuideHelp Guide Enjoying video/sound from the connected deviceSTR-DH750/STR-DH550 Notes on use Turn the knob quicklyPress and hold one of the buttons Turn the knob slowlyHelp Guide When connected via USBWhen connected via BLUETOOTH for STR-DH750only STR-DH750/STR-DH550 Compatible iPhone/iPod modelsHelp Guide STR-DH750/STR-DH550 Notes on iPhone/iPodiPhone/iPod message list Notes on use Help Guide Operating an iPhone/iPod using the remote controlSTR-DH750/STR-DH550 Help Guide Canceling pairing operationSTR-DH750/STR-DH550 Notes on use STR-DH750/STR-DH550 Compatible USB devices and USB specificationsVerified Sony USB devices Help GuideMaximum current USB specificationsSupported formats *1 Compatible USB deviceHelp Guide STR-DH750/STR-DH550 Notes on USB devicesSTR-DH750/STR-DH550 Enjoying audio content stored on a USB deviceOperating the USB device using the remote control Help Guide3.Preset station list STR-DH750/STR-DH550 Listening to FM/AM radioFM/AM screen 1.Frequency indication 2.Tuning +/TuningHelp Guide Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Help Guide Tuning to a station directly Direct TuningSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Selecting a sound field Sound FieldWhen headphones are connected Help GuideHelp Guide Resetting sound fields to the default settingsSTR-DH750/STR-DH550 If you connect a subwoofer STR-DH750/STR-DH550 Notes on sound fieldsHelp Guide STR-DH750/STR-DH550 Help GuideHelp Guide Adjusting the equalizer EqualizerSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Canceling Pure DirectEnjoying high-fidelitysound Pure Direct Help GuideHelp Guide Compatible BLUETOOTH profilesSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide Compatible smartphonesSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide control various settings intuitivelySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 What is “BRAVIA” Sync?MULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550 Preparing for “BRAVIA” SyncSTR-DH750/STR-DH550 Help GuideHome Theatre Control Help Guide Enjoying sound of TV broadcasts from the receiverSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideCOAX Assignable audio input jacksHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Connecting the optimizer microphoneConfirming active subwoofer setup Notes on use Help GuideMULTI CHANNEL AV RECEIVER Using bi-amplifierconnections for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Using the sleep timer1.Press SLEEP STR-DH750/STR-DH550 When listening to FM and AM radioViewing information on the display panel Help GuideHelp Guide STR-DH750/STR-DH550 Performing Auto CalibrationChecking Auto Calibration results Notes on use Before you perform Auto Calibration4-488-933-111 Copyright 2014 Sony Corporation Notes on use Selecting the speaker pattern Speaker PatternHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideHelp Guide Adjusting the speaker level Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker size Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker distance Manual SetupSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideHelp Guide Selecting the unit of measurement Distance UnitSTR-DH750/STR-DH550 Help Guide Synchronizing audio with video output A/V SyncSTR-DH750/STR-DH550 Help Guide Adjusting the volume automatically Auto VolumeSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide Compressing the dynamic range D.Range CompSTR-DH750/STR-DH550 Help Guide Controlling HDMI devices Control for HDMISTR-DH750/STR-DH550 Help Guide Passing HDMI signals through Pass ThroughSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help Guide+10 dB 0 dB STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideName In Input ModeInput Edit Audio Input AssignHelp Guide Changing the name for each input Name InSTR-DH750/STR-DH550 Help Guide Selecting the language LanguageSTR-DH750/STR-DH550 Help Guide Setting standby mode Auto StandbySTR-DH750/STR-DH550 STR-DH750/STR-DH550 To return to the previous displayTo exit the menu Help Guide1.Turn off the receiver Reverting to the factory default settingsHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Front panel STR-DH75011.Remote control sensor 13.MASTER VOLUME 14.INPUT SELECTOR 15.USB portIndicator light above on/standby button 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB port STR-DH750/STR-DH550 Front panel STR-DH550Indicator light above on/standby button 10.Remote control sensorNotes on use Control for HDMI is set to OnPass Through is set to On * or Auto For USA, Canadian, and Australian models only3.FM ANTENNA terminal 4.SPEAKERS terminals STR-DH750/STR-DH550 Rear panel STR-DH750Help Guide 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal3.FM ANTENNA terminal 4.SPEAKERS terminals STR-DH750/STR-DH550 Rear panel STR-DH550Help Guide 1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal5.Dolby Pro Logic indicator Indicators on the display panel2.Input indicator 4.Dolby Digital Surround indicator *112.Speaker system indicator 1.on/standby Saving power in standby modeSTR-DH750/STR-DH550 Remote control Help Guide11.SLEEP 12.iPhone CTRL PRESET+/–7.OPTIONS 8.HOMEOutput Analog Amplifier sectionFrequency response InputHDMI Video FM tuner sectionAM tuner section Video section1920 × 1080p @ 23.98/24 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 25 Hz1280 × 720p @ 29.97/30 Hz BLUETOOTH section for STR-DH750onlyMHL section iPhone/iPod sectionDimensions width/height/depth Approx Power requirementsPower consumption Power consumption during standby modeSTR-DH750/STR-DH550 Trademarks Help GuideLicensing, LLC For STR-DH750only Help Guide STR-DH750/STR-DH550 PROTECTORMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 USB FAILHelp Guide Notes on useHelp Guide ErrorError Error 32, ErrorReading STR-DH750/STR-DH550 iPhone/iPod message listHeadphones not supported Help GuideReading STR-DH750/STR-DH550 USB message listDevice error Help GuideHelp Guide The receiver is turned off automaticallySetting standby mode Auto Standby Using the sleep timer PROTECTOR Notes on useHelp Guide STR-DH750/STR-DH550 No image appears on the TVMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 3D image appears on the TVHelp Guide Notes on useHelp Guide STR-DH750/STR-DH550 No 4K image appears on the TVSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide The OSD menu does not appear on the TV screenSTR-DH750/STR-DH550 Notes on use The display panel is turned offHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideHelp Guide There is severe humming or noiseSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideHelp Guide There is no sound from a specific deviceSTR-DH750/STR-DH550 4-488-933-111 Copyright 2014 Sony Corporation Notes on useMULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER The surround effect cannot be obtainedHelp Guide STR-DH750/STR-DH550Notes on use A test tone is not output from the speakersHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER The FM stereo reception is poor Notes on use STR-DH750/STR-DH550 The FM reception is poorHelp Guide Related TopicNotes on use The FM stereo reception is poorHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER You cannot tune to radio stationsHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The sound is distortedHelp Guide Notes on useNotes on use There is no sound from an iPhone/iPodHelp Guide STR-DH750/STR-DH550Notes on use An iPhone/iPod cannot be chargedHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER An iPhone/iPod cannot be operatedHelp Guide STR-DH750/STR-DH550Notes on use The ringtone volume of an iPhone does not changeHelp Guide STR-DH750/STR-DH550The USB device is not recognized Are you using a compatible USB device?Help Guide STR-DH750/STR-DH550Notes on use There is noise, skipping, or distorted soundHelp Guide STR-DH750/STR-DH550Help Guide A USB device is not recognizedSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Playback does not startMULTI CHANNEL AV RECEIVER Notes on use A USB device cannot be connected to the USB portHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Erroneous displayNotes on use Help GuideSTR-DH750/STR-DH550 We therefore recommend following these guidelinesMULTI CHANNEL AV RECEIVER An audio file cannot be playedHelp Guide STR-DH750/STR-DH550Help Guide Pairing cannot be done for STR-DH750onlySTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER MULTI CHANNEL AV RECEIVER Help GuideSTR-DH750/STR-DH550 Notes on useMULTI CHANNEL AV RECEIVER Severe humming or noise for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Notes on use SongPal application is closed for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Help Guide The Control for HDMI function does not workSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Help GuideNotes on use An MHL-compatiblesource device cannot be chargedHelp Guide STR-DH750/STR-DH550Notes on use No image from an MHL-compatiblesource deviceHelp Guide STR-DH750/STR-DH550MULTI CHANNEL AV RECEIVER The remote control does not functionHelp Guide STR-DH750/STR-DH550For customers in Canada STR-DH750/STR-DH550 Customer support websitesHelp Guide For customers in the USACenter speaker Surround speaker Left STR-DH750/STR-DH550 5.1-channelspeaker systemHelp Guide Front speaker Left Front speaker RightFront speaker Left Front speaker Right 6.1-channelspeaker placementHelp Guide STR-DH750/STR-DH5507.1-channelspeaker placement Center speaker Surround speaker Left Help GuideSTR-DH750/STR-DH550 Front speaker Left Front speaker Right2. Place the front high speakers at height angle of 20 ± MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 How to connect speaker cablesHelp Guide Notes on useSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Help GuideSTR-DH750/STR-DH550 Naming preset stations Name InputCanceling naming input Help GuideA.F.D. Auto A.F.D. AUTO Auto Format Direct A.F.D./2-channelsound modeHelp Guide STR-DH750/STR-DH550PLII Movie PLII MV STR-DH750/STR-DH550 Movie modeHelp Guide HD-D.C.SJazz Club JAZZ STR-DH750/STR-DH550 Music modeHelp Guide Hall HALLHP Direct HP DIRECT STR-DH750/STR-DH550 When headphones are connectedHelp Guide HP 2CHSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideAnimation A.F.D. Auto Help GuideSTR-DH750/STR-DH550 Sports SportsHelp Guide STR-DH750/STR-DH550 Home Theatre ControlMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideHelp Guide Before you perform Auto CalibrationSTR-DH750/STR-DH550 Notes on use Connecting the optimizer microphoneHelp Guide STR-DH750/STR-DH550SP A Selecting the front speakers for STR-DH750onlyHelp Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 About Auto CalibrationMULTI CHANNEL AV RECEIVER Confirming active subwoofer setupHelp Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 When error code appearsChecking Auto Calibration results Help GuideMenu list on the display panel Auto Calibration settings <AUTO CAL>Level settings <LEVEL> Speaker settings <SPEAKER>Distance unit DIST. UNIT Input settings <INPUT>Surround speakers size SUR SIZE *2 Front left speaker distance FL DIST. *2Audio settings AUDIO Surround settings <SURROUND>EQ settings <EQ> Tuner settings <TUNER>Version display VER. X.XXX *9 System settings SYSTEMBLUETOOTH Power BT POWER Auto standby mode AUTO STBY