Manuals / Sony / Home Audio / Stereo Receiver

Sony STR-FH750 No image from an MHL-compatiblesource device, Help Guide, STR-DH750/STR-DH550

Models: STR-FH750 STR-DH550

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No image from an MHL-compatible source device.

Help Guide

MULTI CHANNEL AV RECEIVER

STR-DH750/STR-DH550

No image from an MHL-compatible source device.

Check the settings of your device. For details, refer to the operating instructions of your device. Check that the device is connected via an MHL cable to the HDMI VIDEO IN (MHL) jack.

Notes on use

4-488-933-11(1)

207

Page 214

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Sony STR-FH750 manual No image from an MHL-compatiblesource device, Help Guide, STR-DH750/STR-DH550, Notes on use

Contents

Parts and Controls Announcements Troubleshooting Using BLUETOOTH Features for STR-DH750onlyUsing Other Features Adjusting Settings Help GuideTable Of Contents Listening to the radio Using bi-amplifierconnections for STR-DH750only Changing the name for each input Name In Sound only STR-DH750/STR-DH550 Preparation Before using Installing and connecting speakersInitial setup of the receiver Help GuideSTR-DH750/STR-DH550 Enjoying Video and Sound Playing content from an iPhone/iPodPlaying content from a USB device Basic operationsSTR-DH750/STR-DH550 Using BLUETOOTH Features for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVERConfiguring speaker settings STR-DH750/STR-DH550 Using Other FeaturesConfiguring video and sound settings Using the sleep timerHDMI Settings Input Settings System Settings STR-DH750/STR-DH550 Adjusting SettingsEasy Setup Speaker Settings Audio Settings Using the menu on the display panelHelp Guide Receiver Remote controlSTR-DH750/STR-DH550 Parts and Controls Notes on useHelp Guide Specifications TrademarksSTR-DH750/STR-DH550 Announcements Notes on useBLUETOOTH devices for STR-DH750only STR-DH750/STR-DH550 TroubleshootingError messages Power Image Sound Tuner “BRAVIA” Sync Control for HDMI Remote controlNotes on use Before useRecommended system environment For viewing on a computerNotes on use 4-488-933-111 Copyright 2014 Sony CorporationSupplied accessories STR-DH750/STR-DH550 Before usingProcedure to start using the receiver Notes on connecting cables Using HDMI connectionsHelp Guide Installing and connecting speakersInstalling speakers Connecting speakers STR-DH750/STR-DH550Connecting an iPhone, iPod, or USB device Connecting a TVConnecting devices with HDMI jacks Connecting an MHL-compatiblemobile deviceTurning on the receiver Setting the voltage selectorInserting batteries into the remote control Help GuideHelp Guide STR-DH750/STR-DH550 Initial setup of the receiverSetting up the receiver using the Easy Setup Notes on useEnjoying video/sound from the connected device Using the menu on the TV screenSTR-DH750/STR-DH550 Basic operations Help GuideNotes on iPhone/iPod Playing content from an iPhone/iPodCompatible iPhone/iPod models Help GuideEnjoying audio content stored on a USB device Playing content from a USB deviceCompatible USB devices and USB specifications Notes on USB devicesSTR-DH750/STR-DH550 Listening to the radio Presetting FM/AM radio stations Preset MemoryTuning to a station directly Direct Tuning Listening to FM/AM radioSelecting a sound field Sound Field Resetting sound fields to the default settingsAdjusting the equalizer Equalizer Notes on sound fieldsSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERHelp Guide What is “BRAVIA” Sync?Preparing for “BRAVIA” Sync STR-DH750/STR-DH550Help Guide Configuring video and sound settingsEnjoying sound of TV broadcasts from the receiver STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Configuring speaker settingsUsing bi-amplifierconnections for STR-DH750only Notes on useHelp Guide STR-DH750/STR-DH550 Using the sleep timerUsing the sleep timer Notes on useHelp Guide Checking information on the receiverViewing information on the display panel STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Easy SetupSetting up the receiver using the Easy Setup Notes on useAdjusting the speaker distance Manual Setup Adjusting the speaker level Manual SetupAdjusting the speaker size Manual Setup Performing Auto CalibrationCompressing the dynamic range D.Range Comp Adjusting the volume automatically Auto VolumeSynchronizing audio with video output A/V Sync Adjusting the equalizer EqualizerControlling HDMI devices Control for HDMI STR-DH750/STR-DH550 HDMI SettingsPassing HDMI signals through Pass Through Help GuideHelp Guide STR-DH750/STR-DH550 Input SettingsChanging the name for each input Name In Notes on useSelecting the language Language STR-DH750/STR-DH550 System SettingsSetting standby mode Auto Standby Help GuideSTR-DH750/STR-DH550 Using the menu on the display panelHelp Guide Viewing information on the display panelHelp Guide Reverting to the factory default settingsReverting to the factory default settings STR-DH750/STR-DH550Front panel STR-DH750 Front panel STR-DH550 Indicators on the display panelSTR-DH750/STR-DH550 Receiver Rear panel STR-DH750 Rear panel STR-DH550Help Guide STR-DH750/STR-DH550 Remote controlRemote control Notes on useHelp Guide STR-DH750/STR-DH550 SpecificationsSpecifications Supplied accessories Notes on useHelp Guide STR-DH750/STR-DH550 TrademarksTrademarks Notes on useiPhone/iPod message list USB message list STR-DH750/STR-DH550 Error messagesPROTECTOR USB FAIL Help GuideHelp Guide STR-DH750/STR-DH550 PowerThe receiver is turned off automatically Notes on useNo 3D image appears on the TV STR-DH750/STR-DH550 ImageNo image appears on the TV No 4K image appears on the TVThe surround effect cannot be obtained There is severe humming or noiseThere is no sound from a specific device A test tone is not output from the speakersThe FM stereo reception is poor STR-DH750/STR-DH550 TunerThe FM reception is poor You cannot tune to radio stationsThe sound is distorted The ringtone volume of an iPhone does not changeSTR-DH750/STR-DH550iPhone/iPod There is no sound from an iPhone/iPodA USB device is not recognized Are you using a compatible USB device?There is noise, skipping, or distorted sound Playback does not startSevere humming or noise for STR-DH750only BLUETOOTH devices for STR-DH750onlyPairing cannot be done for STR-DH750only SongPal application is closed for STR-DH750onlyAn MHL-compatiblesource device cannot be charged STR-DH750/STR-DH550“BRAVIA” Sync Control for HDMIThe Control for HDMI function does not work No image from an MHL-compatiblesource deviceHelp Guide The remote control does not functionSTR-DH750/STR-DH550 Remote control Notes on useReverting to the factory default settings STR-DH750/STR-DH550 If the problem is not solvedCustomer support websites Resetting sound fields to the default settings3.Connecting a TV Procedure to start using the receiver1.Installing speakers 2.Connecting speakers 4.Connecting devices with HDMI jacksNotes on use STR-DH750/STR-DH550 Supplied accessoriesHelp Guide MULTI CHANNEL AV RECEIVERHelp Guide Digital audio formats supported by the receiverDTS-HDHigh Resolution Audio DTS-HDHR *1 STR-DH750/STR-DH550Multi Channel Linear PCM PCM *1 DSD DSD *1 for non-USAand Canadian models onlyNotes on use Help Guide STR-DH750/STR-DH550 Notes on connecting cablesMULTI CHANNEL AV RECEIVER HDMI features STR-DH750/STR-DH550 Using HDMI connectionsHelp Guide Help Guide Using MHL Mobile High-DefinitionLink connectionsSTR-DH750/STR-DH550 Help Guide 5.1-channelspeaker systemMonaural audio cable not supplied STR-DH750/STR-DH550 Connecting speakersHelp Guide Speaker cable not suppliedUsing bi-amplifierconnections for STR-DH750only Assign in the Speaker Settings menu to Bi-AmpNotes on connecting cables Selecting the speaker pattern Speaker PatternHelp Guide STR-DH750/STR-DH550 Connecting a TVHDMI cable not supplied Optical digital cable not supplied Connecting a TV without HDMI jacksAudio cable not supplied HDMI cable not supplied Video cable not supplied Audio cable not supplied Optical digital cable not suppliedSTR-DH750/STR-DH550 Connecting devices with HDMI jacksHelp Guide HDMI cable not suppliedChanging the name for each input Name In Notes on connecting cables Using HDMI connectionsRelated Topic Notes on useOptical digital cable not supplied Help GuideSTR-DH750/STR-DH550 Audio cable not suppliedChanging the name for each input Name In Notes on connecting cablesRelated Topic Notes on useSTR-DH750/STR-DH550 Connecting an iPhone, iPod, or USB deviceHelp Guide Notes on useSTR-DH750/STR-DH550 Connecting an MHL-compatiblemobile deviceHelp Guide Mobile deviceHelp Guide Connecting the antennas aerialsFM wire antenna aerial supplied STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550 Setting the voltage selectorMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Inserting batteries into the remote controlHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Turning on the receiver Help GuideHelp Guide Setting up the receiver using the Easy SetupSTR-DH750/STR-DH550 Help Guide Using the menu on the TV screenHome menu items STR-DH750/STR-DH550Help Guide Enjoying video/sound from the connected deviceSTR-DH750/STR-DH550 Turn the knob slowly Turn the knob quicklyPress and hold one of the buttons Notes on useSTR-DH750/STR-DH550 Compatible iPhone/iPod models When connected via USBWhen connected via BLUETOOTH for STR-DH750only Help GuideHelp Guide STR-DH750/STR-DH550 Notes on iPhone/iPodiPhone/iPod message list Notes on use Help Guide Operating an iPhone/iPod using the remote controlSTR-DH750/STR-DH550 Help Guide Canceling pairing operationSTR-DH750/STR-DH550 Notes on use Help Guide Compatible USB devices and USB specificationsVerified Sony USB devices STR-DH750/STR-DH550Compatible USB device USB specificationsSupported formats *1 Maximum currentSTR-DH750/STR-DH550 Notes on USB devices Help GuideHelp Guide Enjoying audio content stored on a USB deviceOperating the USB device using the remote control STR-DH750/STR-DH5501.Frequency indication 2.Tuning +/Tuning STR-DH750/STR-DH550 Listening to FM/AM radioFM/AM screen 3.Preset station listHelp Guide Presetting FM/AM radio stations Preset MemorySTR-DH750/STR-DH550 Help Guide Tuning to a station directly Direct TuningSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550Help Guide Selecting a sound field Sound FieldWhen headphones are connected STR-DH750/STR-DH550Help Guide Resetting sound fields to the default settingsSTR-DH750/STR-DH550 If you connect a subwoofer STR-DH750/STR-DH550 Notes on sound fieldsHelp Guide Help Guide STR-DH750/STR-DH550Help Guide Adjusting the equalizer EqualizerSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide Canceling Pure DirectEnjoying high-fidelitysound Pure Direct STR-DH750/STR-DH550Help Guide Compatible BLUETOOTH profilesSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide Compatible smartphonesSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide control various settings intuitivelySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 What is “BRAVIA” Sync?MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Preparing for “BRAVIA” Sync Help GuideSTR-DH750/STR-DH550 Help GuideHome Theatre Control Help Guide Enjoying sound of TV broadcasts from the receiverSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Assignable audio input jacksHelp Guide COAXHelp Guide Connecting the optimizer microphoneConfirming active subwoofer setup Notes on use STR-DH750/STR-DH550STR-DH750/STR-DH550 Using bi-amplifierconnections for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVERHelp Guide STR-DH750/STR-DH550 Using the sleep timer1.Press SLEEP Help Guide When listening to FM and AM radioViewing information on the display panel STR-DH750/STR-DH550STR-DH750/STR-DH550 Performing Auto Calibration Help GuideChecking Auto Calibration results Notes on use Before you perform Auto Calibration4-488-933-111 Copyright 2014 Sony Corporation STR-DH750/STR-DH550 Selecting the speaker pattern Speaker PatternHelp Guide Notes on useHelp Guide STR-DH750/STR-DH550Help Guide Adjusting the speaker level Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker size Manual SetupSTR-DH750/STR-DH550 Help Guide Adjusting the speaker distance Manual SetupSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550Help Guide Selecting the unit of measurement Distance UnitSTR-DH750/STR-DH550 Help Guide Synchronizing audio with video output A/V SyncSTR-DH750/STR-DH550 Help Guide Adjusting the volume automatically Auto VolumeSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide Compressing the dynamic range D.Range CompSTR-DH750/STR-DH550 Help Guide Controlling HDMI devices Control for HDMISTR-DH750/STR-DH550 Help Guide Passing HDMI signals through Pass ThroughSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help Guide+10 dB 0 dB Help Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550Audio Input Assign Input ModeInput Edit Name InHelp Guide Changing the name for each input Name InSTR-DH750/STR-DH550 Help Guide Selecting the language LanguageSTR-DH750/STR-DH550 Help Guide Setting standby mode Auto StandbySTR-DH750/STR-DH550 Help Guide To return to the previous displayTo exit the menu STR-DH750/STR-DH550STR-DH750/STR-DH550 Reverting to the factory default settingsHelp Guide 1.Turn off the receiver13.MASTER VOLUME 14.INPUT SELECTOR 15.USB port STR-DH750/STR-DH550 Front panel STR-DH75011.Remote control sensor Help GuideIndicator light above on/standby button 10.Remote control sensor STR-DH750/STR-DH550 Front panel STR-DH550Indicator light above on/standby button 12.MASTER VOLUME 13.INPUT SELECTOR 14.USB portFor USA, Canadian, and Australian models only Control for HDMI is set to OnPass Through is set to On * or Auto Notes on use1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal STR-DH750/STR-DH550 Rear panel STR-DH750Help Guide 3.FM ANTENNA terminal 4.SPEAKERS terminals1.HDMI IN/OUT * jacks 2.AM ANTENNA terminal STR-DH750/STR-DH550 Rear panel STR-DH550Help Guide 3.FM ANTENNA terminal 4.SPEAKERS terminals4.Dolby Digital Surround indicator *1 Indicators on the display panel2.Input indicator 5.Dolby Pro Logic indicator12.Speaker system indicator Help Guide Saving power in standby modeSTR-DH750/STR-DH550 Remote control 1.on/standby8.HOME PRESET+/–7.OPTIONS 11.SLEEP 12.iPhone CTRLInput Amplifier sectionFrequency response Output AnalogVideo section FM tuner sectionAM tuner section HDMI Video1920 × 1080p @ 25 Hz 1920 × 1080p @ 50 Hz1920 × 1080p @ 29.97/30 Hz 1920 × 1080p @ 23.98/24 HziPhone/iPod section BLUETOOTH section for STR-DH750onlyMHL section 1280 × 720p @ 29.97/30 HzPower consumption during standby mode Power requirementsPower consumption Dimensions width/height/depth ApproxSTR-DH750/STR-DH550 Trademarks Help GuideLicensing, LLC For STR-DH750only STR-DH750/STR-DH550 PROTECTOR Help GuideNotes on use STR-DH750/STR-DH550 USB FAILHelp Guide MULTI CHANNEL AV RECEIVERError 32, Error ErrorError Help GuideHelp Guide STR-DH750/STR-DH550 iPhone/iPod message listHeadphones not supported ReadingHelp Guide STR-DH750/STR-DH550 USB message listDevice error ReadingUsing the sleep timer PROTECTOR Notes on use The receiver is turned off automaticallySetting standby mode Auto Standby Help GuideHelp Guide STR-DH750/STR-DH550 No image appears on the TVMULTI CHANNEL AV RECEIVER Notes on use STR-DH750/STR-DH550 No 3D image appears on the TVHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 No 4K image appears on the TV Help GuideSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide The OSD menu does not appear on the TV screenSTR-DH750/STR-DH550 STR-DH750/STR-DH550 The display panel is turned offHelp Guide Notes on useHelp Guide STR-DH750/STR-DH550Help Guide There is severe humming or noiseSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550Help Guide There is no sound from a specific deviceSTR-DH750/STR-DH550 Notes on use 4-488-933-111 Copyright 2014 Sony CorporationNotes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The surround effect cannot be obtainedHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 A test tone is not output from the speakersHelp Guide Notes on useNotes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Related Topic STR-DH750/STR-DH550 The FM reception is poorHelp Guide The FM stereo reception is poor Notes on useSTR-DH750/STR-DH550 The FM stereo reception is poorHelp Guide Notes on useSTR-DH750/STR-DH550 You cannot tune to radio stationsHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERNotes on use STR-DH750/STR-DH550 The sound is distortedHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 There is no sound from an iPhone/iPodHelp Guide Notes on useSTR-DH750/STR-DH550 An iPhone/iPod cannot be chargedHelp Guide Notes on useSTR-DH750/STR-DH550 An iPhone/iPod cannot be operatedHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 The ringtone volume of an iPhone does not changeHelp Guide Notes on useSTR-DH750/STR-DH550 Are you using a compatible USB device?Help Guide The USB device is not recognizedSTR-DH750/STR-DH550 There is noise, skipping, or distorted soundHelp Guide Notes on useHelp Guide A USB device is not recognizedSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550 Playback does not startMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 A USB device cannot be connected to the USB portHelp Guide Notes on useSTR-DH750/STR-DH550 Erroneous display Help GuideWe therefore recommend following these guidelines Help GuideSTR-DH750/STR-DH550 Notes on useSTR-DH750/STR-DH550 An audio file cannot be playedHelp Guide MULTI CHANNEL AV RECEIVERHelp Guide Pairing cannot be done for STR-DH750onlySTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Notes on use Help GuideSTR-DH750/STR-DH550 MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Severe humming or noise for STR-DH750onlyHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 SongPal application is closed for STR-DH750onlyHelp Guide Notes on useHelp Guide The Control for HDMI function does not workSTR-DH750/STR-DH550 Help Guide STR-DH750/STR-DH550STR-DH750/STR-DH550 An MHL-compatiblesource device cannot be chargedHelp Guide Notes on useSTR-DH750/STR-DH550 No image from an MHL-compatiblesource deviceHelp Guide Notes on useSTR-DH750/STR-DH550 The remote control does not functionHelp Guide MULTI CHANNEL AV RECEIVERFor customers in the USA STR-DH750/STR-DH550 Customer support websitesHelp Guide For customers in CanadaFront speaker Left Front speaker Right STR-DH750/STR-DH550 5.1-channelspeaker systemHelp Guide Center speaker Surround speaker LeftSTR-DH750/STR-DH550 6.1-channelspeaker placementHelp Guide Front speaker Left Front speaker Right7.1-channelspeaker placement Front speaker Left Front speaker Right Help GuideSTR-DH750/STR-DH550 Center speaker Surround speaker Left2. Place the front high speakers at height angle of 20 ± Notes on use STR-DH750/STR-DH550 How to connect speaker cablesHelp Guide MULTI CHANNEL AV RECEIVERSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Help Guide STR-DH750/STR-DH550Help Guide Naming preset stations Name InputCanceling naming input STR-DH750/STR-DH550STR-DH750/STR-DH550 Auto Format Direct A.F.D./2-channelsound modeHelp Guide A.F.D. Auto A.F.D. AUTOHD-D.C.S STR-DH750/STR-DH550 Movie modeHelp Guide PLII Movie PLII MVHall HALL STR-DH750/STR-DH550 Music modeHelp Guide Jazz Club JAZZHP 2CH STR-DH750/STR-DH550 When headphones are connectedHelp Guide HP Direct HP DIRECTSTR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 Help GuideMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Sports Sports Help GuideSTR-DH750/STR-DH550 Animation A.F.D. AutoHelp Guide STR-DH750/STR-DH550 Home Theatre ControlMULTI CHANNEL AV RECEIVER Help Guide STR-DH750/STR-DH550Help Guide Before you perform Auto CalibrationSTR-DH750/STR-DH550 STR-DH750/STR-DH550 Connecting the optimizer microphoneHelp Guide Notes on useSTR-DH750/STR-DH550 Selecting the front speakers for STR-DH750onlyHelp Guide SP ASTR-DH750/STR-DH550 About Auto Calibration Help GuideSTR-DH750/STR-DH550 Confirming active subwoofer setupHelp Guide MULTI CHANNEL AV RECEIVERHelp Guide When error code appearsChecking Auto Calibration results STR-DH750/STR-DH550Speaker settings <SPEAKER> Auto Calibration settings <AUTO CAL>Level settings <LEVEL> Menu list on the display panelFront left speaker distance FL DIST. *2 Input settings <INPUT>Surround speakers size SUR SIZE *2 Distance unit DIST. UNITTuner settings <TUNER> Surround settings <SURROUND>EQ settings <EQ> Audio settings AUDIOAuto standby mode AUTO STBY System settings SYSTEMBLUETOOTH Power BT POWER Version display VER. X.XXX *9