TD-W8968300Mbps Wireless N USB ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

„To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of different carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: support.id@tp-link.com

Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia) support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Germany/Austria

Tel: +49 1805 875 465 (German Service)

+49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany)

*Except bank holidays in Hesse

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the time

of day. Mobile: 15p-40p/min, depending on your mobile network.

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Malaysia

Toll Free: 1300 88 875 465

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different time.

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 09:00 to 21:00 (Moscow time) *Except weekends and holidays in RF

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TP-Link TD-W8968 manual Appendix C Technical Support

TD-W8968 specifications

The TP-Link TD-W8968 is a versatile and reliable ADSL2+ modem router designed to provide seamless internet connectivity for homes and small offices. With its advanced features and technologies, it stands out as a robust solution for users seeking both performance and ease of use.

One of the key characteristics of the TD-W8968 is its ADSL2+ compatibility, which allows for high-speed internet access with download speeds of up to 24Mbps. This makes it suitable for various online activities, from browsing and streaming to gaming and video conferencing. The integrated DSL modem ensures that users can connect directly to their telephone line without the need for an external modem, simplifying the setup process.

The device supports multiple connection modes, including PPPoE, Dynamic IP, and Static IP, providing flexibility to accommodate different ISP configurations. Additionally, the built-in DHCP server automatically assigns IP addresses to connected devices, streamlining network management.

In terms of wireless capabilities, the TD-W8968 features a robust 300Mbps wireless N technology, ensuring stable and swift Wi-Fi connectivity throughout the premises. The dual antennas are strategically placed to enhance signal strength and coverage, enabling users to enjoy a stable connection even at greater distances.

For added security, the TD-W8968 implements WPA/WPA2 encryption, preventing unauthorized access to the network. The integrated firewall provides an additional layer of protection against harmful internet traffic. Users can also utilize the MAC filtering feature to allow or deny specific devices from joining the network, enhancing overall security.

The device is equipped with four Fast Ethernet ports, allowing users to connect wired devices such as computers, printers, or gaming consoles. This is particularly beneficial for users who prefer a stable wired connection for activities that demand higher bandwidth.

Another notable feature of the TD-W8968 is its user-friendly interface, which simplifies the process of setting up and managing the network. The web-based management portal enables users to configure settings, monitor connected devices, and troubleshoot issues with ease.

In summary, the TP-Link TD-W8968 is an all-in-one ADSL2+ modem router that combines high-speed internet access, reliable wireless connectivity, and robust security features. Its versatility makes it an excellent choice for individuals and small businesses seeking a dependable networking solution.