Troubleshooting
If a problem occurs with your T.sonic™ 820, please first check the information listed below before taking your T.sonic™ 820 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our websites.
Software CD cannot auto-run in Windows®
Go to the Device Manager in the Control Panel and enable the
Operating system cannot detect the T.sonic™ 820
Check the following:
1.Is your T.sonic™ 820 properly connected to the USB port? If not, unplug it and plug it in again.
2.Is your T.sonic™ 820 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.
3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.
Cannot Power ON
Check the following:
1.Is the T.sonic™ 820 connected to your computer? If yes, unplug it.
2.Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.
3.Is the battery out of power? If yes, please recharge the battery.
Cannot download MP3, WMA,
As required, uninstall and
Buttons aren’t working
Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.
Cannot hear track playback
1.Have you downloaded any music files onto the T.sonic™? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of
2.Are the earphones properly connected to the earphone jack? If not, reconnect them.
3.Is the volume loud enough? If not, increase the volume level until the music can be heard.
Track name does NOT display correctly on the screen
1.The default language of the T.sonic™ is English. Please set the language option first.
2.ID3 tag information has display priority on the screen of the T.sonic™. You could modify the ID3 tag by using Windows Media Player or Winamp.
3.If the ID3 tag is empty, just the file name will be displayed on the screen.
Troubleshooting
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