Tripp Lite B004-2DUA4-K, B004-2DUA2-K owner manual Firmware Upgrade Utility

Firmware Upgrade

Firmware Upgrade Utility

As firmware upgrades become available, they can be found on the internet at www.tripplite.com/support. The Firmware Upgrade Utility comes with the firmware upgrade file. Firmware upgrades cannot be performed simultaneously when in Quad-View Mode. KVMs in Quad-View mode will need to be disconnected from each other, switched to the Host position, and upgraded separately. To upgrade the firmware of your KVM switch, follow the steps below:

1.From a computer connected to your KVM switch, go to www.tripplite.com/support to obtain the firmware upgrade for your KVM switch, and save it to your computer.

2.Shut down all of the computers connected to the KVM switch, except for the computer that you downloaded the firmware upgrade to.

3.Invoke Firmware Upgrade Mode via the Firmware Upgrade hotkey command. (See Firmware Upgrade Mode in the Hotkey Setting Mode section of this manual for details.)

4.On the computer the firmware upgrade file is saved to, run the Firmware Upgrade Utility file by double-clicking on it or by opening up a command line and typing in the path to it.

5.After reading the license agreement, click on the I Agree option and click Next. The Firmware Upgrade Utility main screen appears and displays the KVM switch in the

Device List on the left side of the screen.

6.Highlight the KVM switch in the Device List by clicking on it with the mouse. If you want the Firmware Upgrade Utility to check the KVM’s firmware version to see if it is older/newer than the firmware upgrade file, check the Check Firmware Version box in the lower-left of the screen. If you want the Firmware Upgrade Utility to upload the firmware upgrade file without checking the KVM’s firmware version, leave this box unchecked. Click Next.

7.If the Check Firmware Version box is checked, and the Firmware Upgrade Utility finds the KVM’s firmware is newer than that of the firmware upgrade file, you will be prompted to continue or cancel. Once the firmware upgrade starts, status messages appear in the Status Message panel and progress towards completion is shown in the Progress Bar. When the upgrade is complete, the Status Message panel will inform you that the firmware upgrade was ok. At this point, click Finish to complete the firmware upgrade. After a successful firmware upgrade, the switch will reset itself.

Firmware Upgrade Failure

If you are not notified of a successful firmware upgrade, it means that the firmware upgrade failed to install properly. In this case, do the following.

1.Power off the KVM switch by disconnecting the external power supply.

2.Press and hold the Mode Selection Pushbutton, while at the same time connecting the external power supply to restore power to the KVM switch. The front panel LEDs will begin to flash to indicate that the KVM is in firmware upgrade mode.

3.Perform the firmware upgrade again.

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