Tripp Lite SU8000RT4U, SU6000RT4U, SU5000RT4U Internal Battery Replacement, Storage, Service

Internal Battery Replacement

Under normal conditions, the original batteries in your UPS will last many years. See Safety section before replacing batteries. The batteries are designed for hot-swap replacement (i.e. leaving the UPS ON), but some qualified service personnel may wish to completely turn the UPS OFF and disconnect equipment before proceeding.

1Remove Front Panel and Battery Cover Plate

2Disconnect Batteries

3Remove/Dispose of Batteries

4Add Batteries

5Connect Batteries. Attach connectors: black-to-black and red-to-red

6Replace Battery Cover Plate and Front Panel

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Storage

Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of time, recharge the UPS batteries for 4 to 6 hours once every three months. Note: after you connect the UPS to utility power, it will automatically begin charging its batteries. If you leave your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of capacity.

Service

Your SmartOnline UPS is covered by the 2-year limited warranty period described on the next page. A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on service, call Tripp Lite Customer Support at (773) 869-1234.

Before returning your UPS for service, follow these steps:

1.Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of the instructions.

2.If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician will ask for the UPS's model number, serial number and purchase date and will attempt to correct the problem over the phone.

3.If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for service using an insured carrier to the address given to you by the Tripp Lite service technician.

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