TROY Group IRD 4200 Page 10 of, Obtaining Technical Assistance, Reference Material

Security Printing Solutions

Quick-Start Guide

Obtaining Technical Assistance

The TROY Printer Utility provides several help screens to guide you through the available features and functions of your TROY Security Printing Solution. TROY technical support is available to assist you with any questions concerning the setup, operation and maintenance of your Security Printing Solution. Specific system information about your TROY product configuration is available through the TROY Printer Utility. You are also encouraged to visit the TROY web site for the latest FAQs (Frequently Asked Questions), information on the latest TROY products, or for ordering MICR toner and other printing supplies.

TO VIEW TECHNICAL SUPPORT INFORMATION:

From the Main Window, click on Help, and then click on Technical Support to view the TROY Technical Support HTML page for telephone numbers and hours of business.

TO VIEW INFORMATION ON THE TROY WEB SITE:

From the Main Window, click on Help, and then click on TROY on the Web to access the TROY web site. Click on the Services and Support button at the top of the web page to view the available topics. You can access the TROY web site directly from your web browser at http://www.troygroup.com.

Reference Material

•TROY MICR Basics Handbook (provided on the TROY Security Printing Solutions CD)

•TROY Security Printing Solutions User’s Guide (provided on the TROY Security Printing Solutions CD)

•TROY Programmer’s Reference Guide (provided on the TROY Security Printing Solutions CD)

•Hewlett-Packard Getting Started Guide (provided in TROY Security Printing Solutions Startup Package)

•Hewlett-Packard Printer User’s Guide (provided on the Hewlett-PackardCD)

Document #50-70377-001 Rev. D Page 10 of 10