Troubleshooting
Weak or Hard to Hear Audio
If the caller’s voice sounds weak or soft, the signal might be blocked by large metal objects or walls; you might also be too far from the base, or the handset’s battery may be weak.
•Try adjusting the volume of the earpiece (see page 36) or the audio tone (see page 37).
•Try moving around while you’re on a call or moving closer to the base to see if the sound gets louder.
•Make sure the handset’s battery is fully charged.
Noise or Static on the Line
The most common cause of noise or static on a cordless phone is interference: other wireless or electronic devices can radiate energy that disturbs the radio signal between the base and the handset (much like overhead power lines can cause static on your car radio). Some common household sources of interference are
•electrical appliances, especially microwave ovens
•computer equipment, especially wireless LAN equipment and DSL modems
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•large florescent light fixtures (particularly ones that give off a “buzzing” noise)
•other services that use your phone line, like alarm systems, intercom systems, or broadband Internet service
For static on only one handset or in a specific location: | For static on more than one handset: |
• Check nearby for one of the common interference | • Check near the base for the source of interference. |
sources. | • Try moving the base away from a suspected source, |
• Try moving the handset away from a suspected | or try turning off the source if possible. |
source, or try moving the suspected source so it’s not | • If you have any services that might use your phone |
between the handset and the base. | line, see if you need a filter on the phone line. |
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