Uniden DXAI8580 Series manual Troubleshooting and Maintenance, Solving Common Issues, Try…

6	Connect the telephone cord to the TEL LINE jack
	and the telephone wall jack.

8	Push in and down until
	the phone is firmly seated.

7	Tuck the extra telephone cord into
	the hole in the stand, and align the

mounting slots on the base with the mounting posts on the wall jack.

Note: To mount the phone directly on the wall, insert two 1 3/8 inch, #10 screws (not supplied) into the wall using anchors suitable for the wall material. Place the screws 3 15/16 inches apart, and allow 1/8 inch free space between the wall and screw heads.

10) Troubleshooting and Maintenance

10-1. Solving Common Issues

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline. See back cover page for contact information.

When you have this problem…		Try…
The charge/in use LED or LED	• Checking the AC adapter connection.
won't turn on when the handset is	• Re-seating the handset in the cradle.
placed in the cradle.	•	Cleaning the charging contacts on the handsets (See section 10-8).
	•	Moving the handset closer to the base.
The audio sounds weak and/or	• Moving the handset and/or base away from metal objects or
		appliances and try again.
scratchy.
	•	Changing the channel by pressing [select/channel] during a call.
		This can help eliminate background noise.
	•	Checking the telephone cord connection.
No handsets can make or receive	•	Disconnecting the AC adapter. Wait a few minutes, then reconnect it.
calls.	•	Asking your telephone company if they use pulse dialing (See section
		3-1).
A single handset can’t make or	•	Charging the battery for 15-20 hours.
	•	Moving the handset closer to the base.
receive calls.
	•	Changing the handset-to-base code (See section 10-3).
A handset can make calls, but it	•	Making sure the ringer isn’t turned off (see section 3-2).
doesn’t ring.
A handset’s display doesn’t show	•	Charging the battery for 15-20 hours.
anything.	•	Checking the battery pack connection.
	•	Changing the channel by pressing [select/channel] during a call to
		help eliminate background noise.
There’s a lot of static during calls.	• Keeping all handsets away from microwave ovens, computers,
		remote control toys, wireless microphones, alarm systems, intercoms,
		room monitors, fluorescent lights, and electrical appliances.
	•	Moving the base to a better location (see section 1-1).
	•	Letting incoming calls ring at least twice before answering.
The handset won’t display any	•	Checking to see if the call was placed through a switchboard.
Caller ID information.	•	Checking with your telephone service provider to make sure your
		Caller ID service is active (See section 5).
	•	Checking the battery pack connection.
A handset is not working.	•	Charging the battery for 15-20 hours.
	•	Changing the handset-to-base code (See section 10-3).
	•	Moving the handset closer to the base.
	•	Seeing if another handset is on a call or checking messages.
A handset says “Unavailable”.		(Two handsets can’t communicate to the base at the same time.)
	•	Making sure the base is plugged in.
	•	Changing the handset-to-base code (See section 10-3).
I can’t transfer calls.	•	Changing the handset-to-base code (See section 10-3).
I can’t get two handsets to talk to	• Only one handset at a time can talk with an outside caller. To allow
		the other handset to talk to the caller, transfer the call (See section
the caller.
		4-3).
The answering system does not	• Making sure the AC adapter is plugged into wall outlet.
work.	• Making sure the answering system is turned on (See section 7-3).
	•	Setting the record time to either the one minute or four minute
The answering system does not		option (See section 7-1).
record any messages.	• The memory may be full. Delete some or all of the saved messages
		(See section 7-4).
	• The incoming messages may be too long. Remind callers to leave a
Messages are incomplete.		brief message.
	• The memory may be full. Delete some or all of the saved messages
		(See section 7-4).
After a power failure, my outgoing	• Record your personal outgoing message again. The default message
message is gone.		should remain (See section 7-2).
I can’t hear the base speaker
during call screening or message	•	Changing the base speaker volume (See section 4-5).
playback.
I can't access my answering system	•	Making sure you're using the correct security code (See section 8-1).
	• Using another phone to access your messages (in case this telephone
from another touch-tone phone.		doesn't follow the standards for touch-tone phones).