TROUBLESHOOTING YOUR NEW PHONE
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The status LED won't | • Make sure the AC adapter is plugged |
come on when the | into the base unit and wall outlet. |
handset is placed in | • Make sure the handset is properly |
the base unit. | seated in the base unit. |
| • Make sure the charging contacts on |
| the handset and base unit are clean. |
|
|
The audio sounds | • Make sure that the base unit antenna |
weak and/or scratchy. | is in a vertical position. |
| • Move the handset and or base unit |
| to a different location away from |
| metal objects or appliances and try |
| again. |
| • Make sure that you are not too far |
| from the base. |
|
|
Can't make or receive | • Check both ends of the base unit |
calls. | telephone line cord. |
| • Make sure the AC adapter is plugged |
| into the base unit and wall outlet. |
| • Disconnect the AC adapter for a few |
| minutes, then reconnect it. |
| • Reset the digital security code |
| (See page 35). |
| • Make sure talk is pressed. |
|
|
The handset doesn't | • The battery pack may be weak. |
ring or receive a page. | Charge the battery on the base unit |
| for more than 17 hours. |
| • The handset may be too far away |
| from the base unit. |
| • Place the base unit away from |
| appliances or metal objects. |
| • Reset the digital security code |
| (See page 35). |
| • Make sure the ringer switch is set on |
| (See page 15). |
|
|
The Caller ID does not | • The handset was picked up before |
display. | the second ring. |
| • The call was placed through a switch |
| board. |
| • Call your local telephone company |
| to verify your Caller ID service is |
| current. |
|
|
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