Uniden EXS 9965 manual Troubleshooting, Quick Reference Chart

TROUBLESHOOTING YOUR NEW PHONE

QUICK REFERENCE CHART

If your phone is not performing to your expectations, please try these simple steps before calling Uniden customer service at (800) 297-1023.

PROBLEM	SUGGESTION
The status LED	Make sure the AC adapter is plugged into the
won’t come on	base and wall outlet.
when the handset	Make sure the handset is properly seated
is placed in	in the base.
the base.	Make sure the charging contacts on the
	handset and base are clean.
The audio sounds	Make sure that the base antenna is in a
weak and/or	vertical position.
scratchy.	Move the handset and/or base to a different
	location away from metal objects or
	appliances and try again.
Can’t make or	Check both ends of the base telephone
receive calls.	line cord.
	Make sure the AC adapter is plugged into the
	base and wall outlet.
	Disconnect the AC adapter for a few minutes,
	then reconnect it.
	Place the handset back on the charging cradle
	for a few seconds. The status LED blinks
	indicating that the phone has been reset.
The handset	The Nickel-Cadmium battery pack may be
doesn’t ring or	weak. Charge the battery on the base for
receive a page.	15-20 hours.
	Be sure the antenna is in a vertical position.
	The handset may be too far away from the
	base. Place the base away from appliances or
	metal objects.
	Place the handset back on the charging cradle
	for a few seconds. The status LED blinks
	indicating that the phone has been reset.
	Make sure the ringer switch is on.

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