Symptom
The status LED won't
come on when the
handset is placed in
the base unit.
The audio sounds
weak and/or scratchy.
Can't make or receive
calls.
The handset doesn't
ring or receive a page.
The Caller ID/Caller ID
on Call Waiting does
not display.
Suggestion
•Make sure the AC adapter is plugged
into the base unit and wall outlet.
•Make sure the handset is properly
seated in the base unit.
•Make sure the charging contacts on the
handset and base unit are clean.
•Press to select a clearer
channel.
•Make sure that the base unit antenna is
in a vertical position.
•Move the handset and or base unit to a
different location away from metal
objects or appliances and try again.
•Make sure that you are not too far from
the base.
•Check both ends of the base unit
telephone line cord.
•Make sure the AC adapter is plugged
into the base unit and wall outlet.
•Disconnect the AC adapter for a few
minutes, then reconnect it.
•Reset the digital security code
(See page 39).
•Make sure is pressed.
•The battery pack may be weak. Charge
the battery on the base unit for more
than 17 hours.
•The handset may be too far away from
the base unit.
•Place the base unit away from
appliances or metal objects.
•Reset the digital security code
(See page 39).
•Turn on the ringer switch
(See page 15).
•The handset was picked up before the
second ring.
•The call was placed through a switch
board.
•Call your local telephone company to
verify your Caller ID service is current.
•Make sure that the CIDCW option is set
to On or Opt (See page 31).
42
TROUBLESHOOTING

YOUR NEW PHONE

If your phone is not performing to your expectations, please try
these simple steps first.

Troubleshooting

EXT1865 7/25/00 16:34 Page 42