42
TROUBLESHOOTING YOUR NEW PHONE
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
| |
The status LED won't • Make sure the AC adapter is plugged | |
come on when the | into the base unit and wall outlet. |
handset is placed in | • Make sure the handset is properly |
the base unit. | seated in the base unit. |
| • Make sure the charging contacts on the |
| handset and base unit are clean. |
The audio sounds | • Press | to select a clearer |
weak and/or scratchy. | channel. |
|
•Make sure that the base unit antenna is in a vertical position.
•Move the handset and or base unit to a different location away from metal objects or appliances and try again.
•Make sure that you are not too far from the base.
Can't make or receive | • Check both ends of the base unit | |
calls. | telephone line cord. | |
| • Make sure the AC adapter is plugged | |
| into the base unit and wall outlet. | |
| • Disconnect the AC adapter for a few | |
| minutes, then reconnect it. | |
| • Reset the digital security code | |
| (See page 39). |
|
| • Make sure | is pressed. |
|
| |
The handset doesn't | • The battery pack may be weak. Charge | |
ring or receive a page. | the battery on the base unit for more | |
| than 17 hours. |
|
| • The handset may be too far away from | |
| the base unit. |
|
| • Place the base unit away from | |
| appliances or metal objects. | |
| • Reset the digital security code | |
| (See page 39). |
|
| • Turn on the ringer switch | |
| (See page 15). |
|
|
| |
The Caller ID/Caller ID | • The handset was picked up before the | |
on Call Waiting does | second ring. |
|
not display. | • The call was placed through a switch | |
| board. |
|
| • Call your local telephone company to | |
| verify your Caller ID service is current. | |
| • Make sure that the CIDCW option is set | |
| to On or Opt (See page 31). | |
