Uniden TRU5860/2 manual Troubleshooting, Symptom Suggestion

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom	Suggestion
The status LED won’t illuminate when	• Make sure the AC adapter is plugged into the base and wall outlet.
the handset is placed in the base.	• Make sure the handset is properly seated in the base.
	• Make sure the charging contacts on the handset and base are clean.
The audio sounds weak	• Move the handset and/or base to a different location away from metal objects
and/or scratchy.	or appliances and try again.
	• Press select/ch to help eliminate background noise.
	• Make sure that you are not too far from the base.
Can’t make or receive calls.	• Check both ends of the base telephone line cord.
	• Make sure the AC adapter is plugged into the base and wall outlet.
	• Disconnect the AC adapter for a few minutes, then reconnect it.
	• Change the digital security code (See page 43).
	• Make sure that you are not too far from the base.
The handset doesn’t ring or receive	• The battery pack may be weak. Charge the battery in the base unit
a page.	for 15-20 hours.
	• The handset may be too far away from the base unit.
	• Place the base unit away from appliances or metal objects.
	• Change the digital security code (See page 43).
Severe noise interference.	• Keep the handset away from microwave ovens, computers, remote control toys,
	wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,
	and electrical appliances.
	• Move to another location or turn off the source of interference.
The Caller ID does not display.	• The handset was picked up before the second ring.
	• The call was placed through a switchboard.
	• Call your local telephone company to verify your Caller ID service is current.
“Unavailable” message is displayed	• Make sure the other handset is not already in use. Both handsets cannot be
on the LCD screen of the handset.	in talk mode at the same time.
	• Place the handset for at least 5 seconds to re-register to the main base.
	• Make sure the handset is not too far from the main base when trying to use.
The handset doesn’t communicate	• Change the digital security code (See page 43).
with the other handset.	• Make sure that you have registered the second handset (TXC580 only).
The second handset can’t join	• Only one handset at a time can talk with an outside caller. To allow a different
the conversation.	handset to talk to the caller, transfer the call to the other handset.
If you still have a problem.	• Call our customer hotline at 1-800-297-1023.
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T R O U B L E S H O O T I N G