Troubleshooting Guide
If you have any trouble with your baby monitor, check this section first. If you need help, visit the customer support page of our website listed on the front cover.
Problems | Possible Causes | Remedies | |
| No power supply to | Check power adapter and power | |
| cable connection, or battery has run | ||
| camera (Battery low) | ||
| out. | ||
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System | Camera is not paired | See pairing operation for detail. | |
message | with receiver |
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| Move the camera closer to the | ||
shows | Service out of range | ||
monitor. | |||
“NO Signal” |
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| If possible, remove major obstacles | ||
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| Signal being blocked | in between the camera and monitor, | |
| or relocate the camera to a different | ||
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| location. | |
| Antenna directional | Adjust camera and monitor position. | |
| limitation | ||
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| If possible, remove major obstacles | |
| Signal being blocked | in between the camera and monitor, | |
| or relocate the camera to a different | ||
Low signal |
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| location. | ||
or unstable |
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Strong radio | Keep WiFi router away from the | ||
signal | |||
signal nearby | camera and/or monitor. | ||
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| Strong | Keep working motors (hair dryer/ | |
| electric heater/air conditioner/water | ||
| electromagnetic | ||
| pump) or microwave oven away from | ||
| interference nearby | ||
| the camera and/or monitor. | ||
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Recording | No SD card | Insert SD card into SD card slot. | |
does not | |||
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work | SD card locked | Unlock the SD card. | |
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Black screen |
| Press the power key to resume | |
& buttons are | Power save mode on | receiving the image. Please refer to | |
not | Power Saving section on page 12 for | ||
functioning |
| details. | |
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| The camera has a high sensitivity | |
Audio | Camera and receiver | microphone. Keep the camera at least | |
10 feet away from the receiver. If the | |||
feedback | are too close | camera must be within 10 feet of the | |
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| receiver, keep the volume down. | |
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VOX Record | VOX Menu set to | Set VOX Sensitivity/VOX Alarm/VOX | |
& Alarm do | |||
“OFF” | Record to ON. | ||
not work | |||
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