Troubleshooting, Getting Help | Uniden UIP165P guide

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Service Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm, Sat/Sun 9 am to 5 pm, CST. The Customer Service Hotline is closed on holidays.)

Getting Help

If you have trouble connecting to your VoIP service

Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.

If you have questions about using your VoIP service.

Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.

If you have questions on how to use your phone, add extra handsets, program the phonebook, etc.

Contact Uniden customer service at 800-554-7331,Monday-Friday, 8 am to 5 pm, CST, or visit the Uniden website at www.uniden.com/voip for documentation, FAQs, and troubleshooting tips.

Understanding the LED Indicators

If you're having trouble with your UIP165P, the LEDs on the front panel can help identify the problem.




	Power			LAN			Phone
	Status			Status			Status
		Call				WAN
		Link Status Status
w w w . u n i d e n . c o m								T R O U B L E S H O O T I N G [ 5 8 ]

T R O U B L E S H O O T I N G

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Uniden UIP165P owner manual Troubleshooting, Getting Help, Understanding the LED Indicators

Contents

UIP165P Owners Manual Contents Welcome Features E L C O M E / F E a T U R E S / T E R M I N O L O G Y Terminology Accessibility Controls & Functions Volume Safety Recommendations Setting up your Broadband Phone Check Your Equipment Service Notice Dialing is not automaticBefore You Start Install the rechargeable battery pack into the handset Connect Your UIP165P Check Your Broadband Configuration Do not connect the UIP165P to a regular telephone wall jack W . u n i d e n . c o m Activate your Packet8 Service To register TCX805 and TCX905 handsets Expanding Your PhoneTen Handset Expandability Registering Expansion Handsets De-register the Handset To remove the beltclip Installing the BeltclipHeadset Installation To attach the beltclip Display and Icons Example of the standby mode display Handset Standby modeTalk mode Soft Key Function Entering letters and special characters Accessing the menus If you make a mistake while entering a name Main Menu Options Handset Main Menu Options Base Main Menu Options Base Default Settings Call Waiting Global SetupSetting Day and Time From the handset Handset and Base Setup Menu OptionsSetting the Area Code Selecting a Ringer Volume Selecting a Ringer Tone Handset only From the base Press cid/vol/ or redial/p/vol/ to move Distinctive Ring Setup Handset only Setting Anykey Answer Handset only Setting AutoTalk Handset only Setting the True Banner Handset only Selecting a Language Adjusting the LCD Contrast Setting the Animation Screen Handset only Setting the Key Touch Tone Handset only PF Making and Receiving Calls Using Your PhoneCalling with Packet8 service Call Waiting Switching to the Handset Speakerphone Placing a Call on Hold Deleting a Redial Record Handset only Redialing a Call Ringer off ring off Adjusting the Earpiece and Speaker VolumeMuting the Ringer Storing a Redial Record Handset only On the handset Mute MicrophoneFind Handset Temporarily Muting the Ringer Traveling Out of Range Privacy ModeWorks only when the phone is in use On the base Paging from the handset Using the IntercomHolding a Conference Call Hanging up an intercom call Paging from the baseAnswering an intercom Transferring a Call Accepting a transferred call Resetting the New Message LED Using One Touch Voice Mail Access Entering New Phonebook Entries and Speed Dial Numbers Using the Phonebook and Speed Dial Qxkgu Chain Dialing Viewing the Phonebook Speed Dialing Making Calls Using the PhonebookFrom Standby Mode From Talk Mode Editing the Stored Data Editing or Erasing a Phonebook Entry Transfer is completed Done! appears Copying Phonebook Entries Caller ID and Cidcw Caller ID on Call Waiting Packet8 service comes with Caller ID and Call Waiting Viewing the Caller ID List Deleting a Caller ID Record Calling a party from the Caller ID list Standby modeDeleting All Caller ID names/numbers Storing Caller ID records in the Phonebook Talk mode From the base Activating DirectLink Mode Special FeaturesUsing the DirectLInk Two-Way Radio Feature E C I a L F E a T U R E S 5 Making a DirectLink Call Up/down Using the Room/Baby Monitor Getting Help TroubleshootingUnderstanding the LED Indicators LED LED Statuses and Their Meaning Hard Reset Resetting the UIP165PPower Cycle Local Area Reset Logging into the UIP165Ps Configuration Utility For Terminal Adapter Features Common Issues Securely connected to the UIP165Ps LAN port Symptom Suggestion For Telephone Features Handset was picked up before the second ring Low battery alert Power FailureBattery Life Cleaning the battery charging contacts Battery replacement and handling AC Adapter Information Battery InformationGeneral Information Case Action Liquid Damage Precautions Index Memo Memo At Uniden, well take care of you Register Online Today