Common Issues
For Terminal Adapter Features
Scenario | Check to see if... |
| Then try... |
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| The PWR LED on the UIP160P is off, |
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| or the power LED on your modem is | 1) | Checking the power connection to the UIP160P, or your modem. |
| off. |
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| The WAN LED on the UIP160P is off | Making sure the cable between the UIP160P and your modem is | |
| and/or the LAN LED on your modem | 1) | Securely connected to the UIP160P's WAN port. |
| is off. | 2) | Securely connected to your modem's LAN port |
| 3) | Free of any frays, loose connectors, or other visible defects | |
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Your UIP160P is |
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| 1) | Making sure the UIP160P is configured for DHCP or PPPoE (if your ISP | |
unable to connect to |
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| uses DHCP or PPPoE). |
the Internet. |
| OR |
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| The UIP160P doesn't have a valid | 1) | Making sure the first three parts of the UIP160P's IP address match you |
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| ISP's IP address and the fourth part is different | |
| IP address. (Login to the UIP160P |
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| 2) | Making sure UIP160P's subnet mask exactly matches the subnet mask of | |
| and check the WAN Status screen.) | ||
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| you ISP. |
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| OR |
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| 1) | Making sure the UIP160P's default gateway address is set to your ISP's IP |
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| address. |
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T R O U B L E S H O O T I N G
