TROUBLESHOOTING

WARNING

Turn off and let cool before servicing. Only a qualified service person should service and repair heater.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

 

REMEDY

 

 

Ignitor electrode positioned wrong

Replace

ignitor.

 

Ignitor electrode is broken

Replace

ignitor.

 

Ignitor electrode not connected to ignitor

Reconnect ignitor cable.

 

cable.

 

 

 

When ignitor button is pressed, there is

Ignitor cable pinched or wet keep ignitor

Free ignitor cable if pinched by any metal

no spark at ODS/Pilot.

cable dry.

or tubing.

 

 

Broken ignitor cable

Replace ignitor cable.

 

Bad piezo ignitor

Replace piezo ignitor.

 

 

 

 

 

Appliance burning vapors from paint, hair

Ventilate room. Stop using odor-causing

Appliance produces unwanted odors.

spray, glues, etc.

products while heater is running.

 

Gas leak.

Locate and correct all leaks.

 

 

 

 

 

Not enough fresh air is available for ODS/

Open window and/or door ventilation

Appliance shuts off in use.

Pilot to operate.

 

 

 

Low line pressure.

Contact local gas company.

 

 

ODS/Pilot is partially clogged.

Clean ODS/Pilot.

 

 

 

 

Gas odor even when control knob is in

Gas leak.

Locate and correct all leaks.

OFF position.

Control valve defective.

Replace control valve.

 

 

 

 

 

 

Gas supply turned off or manual shutoff

Turn on gas supply or open manual shutoff

 

valve closed.

valve.

 

 

 

Control knob not in PILOT position.

Turn control knob while in PILOT position.

When ignitor button is pressed, there is

Control knob not pressed in while in Pilot

Press in control knob while in PILOT posi-

spark at ODS/Pilot, but no ignition.

position

tion.

 

 

 

 

 

 

Air in gas lines when installed.

Continue holding down control knob. Re-

 

 

peat igniting operation until air is removed

 

ODS/Pilot is clogged.

Replace ODS/pilot assembly or get is

 

 

serviced

 

 

 

Gas regulator setting is not correct.

Replace gas regulator.

 

 

 

 

 

Control knob not fully pressed in.

Press in control knob fully.

ODS/Pilot lights, but flame goes out when

Control knob not pressed in long enough.

After ODS/pilot lights, keep control knob

control knob is released.

 

pressed in 30 seconds.

 

 

 

Manual shutoff valve not fully open.

Fully open manual shutoff valve.

 

 

 

 

 

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United States Stove C9830L, C9830N manual Troubleshooting, Observed Problem Possible Cause Remedy