®
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces unwanted odors | 1. Gas leak. See Warning statement |
| above |
1.Locate and correct all leaks (see Check- ing Gas Connections, page 13)
Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to |
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| 40mph winds. However, extreme con- |
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| ditions may occur. See Lighting Instruc- |
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| tions on page 18. |
| 2. | Low line pressure | 2. | Contact local propane/LP or natural gas |
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| company |
| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning and Mainte- |
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| nance, page 21) |
| 4. | Inner vent pipe leaking exhaust gasses | 4. | Locate and correct all leaks (see Check- |
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| into system |
| ing Gas Connections, page 13) |
| 5. | Glass too loose and air tight gasket leaks | 5. | Tighten glass |
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| in corners after usage |
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| 6. | Bad thermopile | 6. | Replace faulty component |
| 7. | Improper vent cap installation | 7. | Check for proper installation and free- |
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| dom from debris or blockage |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
position |
| above |
| ing Gas Connections, page 13) |
| 2. | Control valve defective | 2. | Replace control valve |
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Gas odor during combustion | 1. Gas leak. See Warning statement |
| above |
1.Locate and correct all leaks (see Check- ing Gas Connections, page 13)
Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, |
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| Lava Rock, and Glowing Embers, page 17) |
| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. Pe- |
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| riodically repeat as needed |
| 3. | Burner flame holes blocked | 3. | Remove blockage or replace burner |
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