Verizon 5ESS, GTD-5, DMS 10, CentraNet, CustoPAK Hunting, Dial Call Waiting for Intercom dialing

Dial Call Waiting (for Intercom dialing)

This feature allows you to send a Call Waiting tone to another line within your CustoPAK system when that line is busy, letting the called party know that some- one is trying to reach them. The called party then has the option to answer or ignore the Call Waiting tone. Use Dial Call Waiting to help ensure the timely and efficient flow of information within your business. This feature is not available for GTD-5 switch types.

Upon dialing an internal station number and hearing a busy tone:

Hang up.

Lift the handset and listen for dial tone.

Press * 5 4 and listen for confirmation tone.

Dial the number of the busy station (the called party hears a Call Waiting tone).

Remain off-hook until the called party answers.

NOTES:

1.) Dial Call Waiting only works within your CustoPAK system.

2.) Dial Call Waiting cannot be assigned to lines in a Multi-Line Hunt group.

3.) Dial Call Waiting overrides Call Forwarding – Busy Line/Don’t Answer.

4.) Call Forwarding overrides Dial Call Waiting.

5.) If Call Waiting and Call Forwarding – Don’t Answer are active on the same line and the called party chooses to ignore the Dial Call Waiting tone, the call will forward to the called party’s Call Forwarding – Don’t Answer number.

6 .) Series Hunting overrides Dial Call Waiting, which should be assigned to the last number of a Series Hunt group.

Hunting

Hunting allows your business to reduce busy signals and increase accessibility by expanding call coverage. A Hunting arrangement begins with a call to a lead, or pilot number and searches for an idle line beginning with the first number of a pre-assigned Hunt group and ending with the last number in the group.

NOTES:

1.) When a Multi-Line Hunt group is assigned to a CustoPAK customer, individual telephone numbers must be assigned in order for the Intercom feature to work.

2.) Call Waiting cannot be assigned to lines in a Hunt group.

3.) Automatic Callback cannot be activated against lines in a Hunt group.

4.) Call Forwarding and Call Forwarding – Busy Line/Don’t Answer can only be assigned to a Multi-Line Hunt group on a group basis.

5.) All lines in a Multi-Line Hunt group must be in the same Call Pick-Up group. 6.) Caller ID will work in a Hunt group, however, the feature must be assigned to

every line in the Hunt group.

7.) Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose.

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