Introduction to This Guide
This guide is intended to provide you with information to help you learn to operate the features within your new CustoPAK system and get the most out of its many benefits.
The Features section of this guide describes the three types of features which are available to choose from:
Basic Features are automatically activated for each of your lines when you purchase your CustoPAK system.
Selectable Features are available for each of your CustoPAK lines at no additional monthly charge, but must be installed to be used.1
Optional Features are available at an additional charge per line and must also be installed to be used.1
You may select as many or as few of the Selectable and Optional features as you like for each of your CustoPAK lines, and may change them at any time. Should you need assistance selecting additional features or changing features, your Verizon representative is available to guide you. All features available with CustoPAK are included in this guide regardless of whether you have selected them for your system.
1To install these features, contact your Verizon representative. Installation charges may apply.
Before you begin using your new CustoPAK system, it is important to know your switch type, or the type of equipment in the Verizon central office that handles your telephone service. Your switch type is shown on the front cover of this guide and may affect which features are available with your CustoPAK system.
Upon installation of your system, your Verizon representative will assist you in filling out your Feature Grid (see Appendix). Once complete, this grid indicates which features you have selected for each of your CustoPAK lines. The Appendix section also contains your Intercom and Speed Calling code charts. You may wish to make copies of these handy tools and distribute them to other users in your CustoPAK system for easy reference.
The Overview section which follows this Introduction will begin to acquaint you with your new CustoPAK system and the many benefits it provides.
We are delighted that you have chosen Verizon. We hope this guide makes the transition to your new CustoPAK system as smooth as possible.
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