Terms You Should Know
Confirmation Tone
Three short bursts of tone heard when using some CustoPAK features. The confirmation tone lets you know you have completed the activation or deactivation of the features.
Regional Calling Area
The area within which Verizon can provide local and regional toll calling services.
Switch Type
This term identifies the types of equipment in Verizon’s central office that handles your telephone service. Your switch type is shown on the front cover of this guide. It is very important to be aware of your switch type, as it may affect which features are available with your CustoPAK system.
Switchhook
The buttons or bar generally located under the receiver on a standard desk telephone or electronic set. The switchhook initiates dial tone and is used to operate some of the CustoPAK features.
Tap
Flash
Recall
Link
These terms refer to preprogrammed buttons on some telephones, that when used replace the switchhook. If your telephone is equipped with one of these buttons, always use it instead of the switchhook to operate the CustoPAK features.
CustoPAK Basic Features
The features listed in this section are automatically included on each of your CustoPAK lines. These basic features are the backbone of your new CustoPAK system. Three of these features, Consultation Hold, Call Transfer and
Assume Dial “9”
This convenient feature allows you to place calls outside of the CustoPAK system without having to dial the access code “9”.
NOTE: Verizon has automatically activated this feature. You cannot activate or deactivate the feature as you choose.
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