Troubleshooting
252525
section
I can’t connect
to the Internet wirelessly.
If yo
u are unable to connect to the Internet from a wireless
computer, please check the following items:
1.
Look at the lights on your wireless router. If you’re using a
Wireless Router from Verizon, the lights should be as follows:
• The “Power” light should be on.
• The “Connected” light should be on, and not blinking.
• The “WAN” light should be either on or blinking.
If your Wireless Router’s lights have the above characteristics, go
to number
2
below.
If this is
NOT
the case, make sure:
• The router’s power cord is plugged in.
• All cables are connected between the router and the modem.
• All the modem’s LEDs are functioning correctly. If not, see
your modem’s user manual.
• Reboot the router.
• Reboot the modem.
If you continue to have issues, please contact Verizon Technical
Support at 888-604-5880.
If you are not using a Wireless Router from Verizon, consult that
router manufacturer’s user guide.
2.
Open your wireless utility software by clicking on the icon in
the system tray at the bottom right-hand corner of the screen.
If you’re using a Wireless Card from Verizon, the tray icon
should look like this (the icon may be red or green):
1
2
3
4
5
6