Troubleshooting
The name of your wireless network DOES NOT appear in the list of “Available Networks”.
If the correct network name is not listed, check the SSID settings to see if they match. The SSID is case-sensitive and the spelling on each computer must be exactly the same in order for the Card to connect to the wireless router.
Note: To check the SSID settings or look for an available network, double-click the Signal Indicator icon to bring up the “Wireless Networks” screen. Click “Add” if you do not see the network you are trying to connect to and type in the SSID. For more information about setting up an SSID, please reference your router manufacturer’s user manual.
If issues persist even at close range, please contact Verizon Technical Support at 888-604-5880.
Installation CD-ROM does not start Wireless Networking Utility.
If the CD-ROM does not start the Wireless Networking Utility (WNU) from Verizon automatically, it could be that the computer is running other applications that are interfering with the
CD drive.
If the WNU screen does not appear within 15-20 seconds, open up your CD-ROM drive by double-clicking on the “My Computer” icon. Next, double-click on the CD-ROM drive that the Installation CD has been placed in to start the installation. Then double-click on the folder named “Files”. Next, double-click on the icon named “setup.exe”.
Power LED does not come ON; Card is not working.
If the LED indicators are not ON, the problem may be that the Card is not connected or installed properly.
Verify that the Card is plugged firmly into the CardBus slot of your computer. Check to see that the drivers for the Card have been installed. Right-click on the “My Computer” icon on your desktop. Choose “Properties” and navigate to the “Device Manager” and see if your CardBus Card is listed without any errors. If an error is indicated, contact Verizon Technical Support at 888-604-5880.
