Troubleshooting:
Problem | Causes | Solutions |
The BREW | • The appliance is unplugged | • Plug unit in |
NOW/ON light | • There’s a power outage | • Wait for power to be restored |
does not light up | ||
The coffee is not | •The appliance is unplugged | • Plug unit in |
brewing | • There’s a power outage | • Wait for power to be restored |
| • The water reservoir is empty | • Check the water window |
| • The filter basket is not properly | • Insert filter basket correctly |
| inserted |
|
| • The decanter is not placed all the | • Place decanter correctly on the warmer plate |
| way on the warming plate. |
|
The coffeemaker | • There are no coffee grounds in the | • Add the desired amount of coffee to the filter |
only brews water | filter basket |
|
The coffeemaker | • The coffeemaker needs cleaning | • Clean coffeemaker as described in “Care & |
brews slowly |
| Cleaning” |
The filter basket | • The filter basket is not properly | • Insert filter basket correctly |
overflows | inserted |
|
| • The decanter is not placed all the | • Place decanter correctly on warming plate |
| way on the warming plate. |
|
| • The decanter lid is not on | • Place lid on the decanter |
| decanter |
|
| • Too many coffee grounds were | • Remove filter and discard grounds. If paper filter, |
| placed in the filter | relace. If permanent filter, rinse. Begin brewing |
|
| process again. |
| • The decanter was removed from | • Turn off and unplug the unit. Allow to cool. |
| the warming plate for more than | Wipe up the spill. Do not set hot decanter back |
| 30 seconds | on the wet warming plate or it might crack. |
The coffee is | • There’s a power outage | • For best results, brew a fresh pot of coffee |
not hot | • Auto |
|
| activated |
|
The coffee | • Coffee grounds other than for an | • Use coffee grounds recommended for automatic |
tastes bad | automatic drip coffeemaker were | drip coffeemakers |
| used |
|
| • The ground | • Use correct |
| was unbalanced |
|
| • The coffeemaker needs cleaning | • Clean coffeemaker as described in “Care & |
|
| Cleaning” section |
The grounds are | • The filter is not properly seated in | • Seat filter properly within the filter basket |
in the coffee | the basket |
|
| • The filter collapsed | • Remove filter and replace |
Do you still have questions? You can call VillaWare Consumer Service Department at
Warranty:
Two Year Limited Warranty
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period of two years from the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. JCS dealers, service centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty.
JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise.
JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from province to province, state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please call
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please call
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions located in Boca Raton, Florida 33431. In Canada, this warranty is offered by Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions, located at 20 B Hereford Street, Brampton, Ontario L6Y 0M1. If you have any other problem or claim in connection with this product, please write our Consumer Service Department
PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE
Please visit us online at www. villaware.com to register your product online with us and for other helpful information.
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