Technical Support
For technical support issues please visit our website at www.vivitar.com. You can find manuals, software and FAQ’s at the website. Can’t find what you are looking for?
Troubleshooting
Q: I have taken photos and selected the “Get Images” button. I get a message that the images were successfully transferred but the photos do not appear on my computer. What do I do?
First ensure that you have in fact taken photos. Press the Shutter button to take some sample photos or videos and then try downloading them again.
If the photos are saved to the SD memory card then all the photos should appear.
Q: How do I make sure I don't lose important pictures?
This camcorder requires a Micro SD card for normal use. If the camera powers off nothing will happen to the images stored on the memory card. We recommend always downloading your photos and videos to your computer as soon as possible to prevent unintentional data loss.
Q:I deleted images using the Vivitar Experience Image Manager. The images were also deleted from my computer. How do I recover images that I accidently deleted?
All images deleted using the Vivitar Experience Image Manager are sent to your computer’s
Recycle or Trash Bin and can be retrieved from there.
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