Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up. Red Power | Unit is not plugged in. | Plug power cord into electrical outlet. | ||
Indicator Light DOES NOT |
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| Unit’s main power is not on. | Press On/Off Switch until it clicks. | ||
illuminate. | ||||
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| Household circuit breaker / ground | Reset circuit breaker / ground fault | |
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| fault interrupter has tripped or blown | interrupter, or replace fuse. For | |
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| a fuse. | assistance, contact a licensed electrician. | |
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| Unit is damaged or otherwise in | Immediately cease usage and unplug. | |
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| need of repair. | Contact Consumer Service for | |
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| assistance (see Page 13 for details). | |
Unit fails to heat up. Red Power | No water in Boiler. | Refer to Adding Water procedure | ||
Indicator Light DOES illuminate; |
| on Page 8 to fill Boiler. | ||
green Heating Indicator Light DOES |
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NOT illuminate. |
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Unit heats up, but fails to steam. Both | Mineral | Refer to Mineral | ||
red Power Indicator Light and |
| Page 11 for cleaning procedure. | ||
green Heating Indicator Light DO |
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Unit is damaged or otherwise in | Immediately cease usage and unplug. | |||
illuminate. | ||||
need of repair. | Contact Consumer Service for | |||
NOTE: Always allow sufficient | ||||
| assistance (see Page 13 for details). | |||
time for unit to heat up and begin |
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producing steam. |
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Steam output is weak or intermittent. | Water level in Boiler is running low. | Refer to Refilling procedure on | ||
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| Page 8 to refill Boiler. | |
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| Mineral | Refer to Mineral | |
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| Page 11 for cleaning procedure. | |
Excessive moisture left on floor | Microfiber Pad has become | Remove pad and replace with a | ||
during mopping. | saturated with moisture. | fresh dry one. To purchase | ||
NOTE: It is normal for some |
| additional Pads, contact Consumer | ||
| Service (see Page 14 for details). | |||
amount of moisture to be left |
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behind. Allow floor some time to | Boiler has been overfilled. | Filling Boiler with more than 10 oz. | ||
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| (300 ml.) of water interferes with | ||
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| steam production, resulting in water | |
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| condensation in steam. | |
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| Drain some water out of Boiler. | |
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| Always use included Measuring Cup | |
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| to fill Boiler with correct amount of | |
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| water (see Page 8 for details). | |
Floor surfaces appear cloudy or | Microfiber Pad is dirty / oversaturated. | Replace pad with a clean dry one. | ||
streaky after steaming. |
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Hard water residue on floor. | Switch to distilled water. | |||
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