VTech CS6519-17, CS6519-2 I experience poor sound quality when using the speakerphone, Appendix

Appendix

Troubleshooting

I get noise, static, or weak signals even when I’m near the telephone base..

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Contact your DSL service provider for more information about DSL filters.

•You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•If you plug your phone in with a modem or a surge protector, plug the phone (or modem/ surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

•Relocate your phone to a higher location. The phone may have better reception in a high area.

•If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).

I experience poor sound quality when using the speakerphone..

•For increased sound quality while using the speakerphone, place the handset on a flat surface with the dialing keys facing up.

I hear other calls when using the telephone..

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work..

• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly..

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

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