VTech CS6519-16, CS6519-2 The telephone does not receive caller ID while on a call, Appendix

• Make sure your computer is powered on.

• Make sure your Internet connection is working properly.

• Make sure that the software is installed and running for your nontraditional telephone service.

• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

• In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

• If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

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Appendix

Troubleshooting

The telephone does not receive caller ID while on a call..

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Out of range or no pwr at base shows on the handset screen..

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

and New voicemail show on the handset display and I don’t know why..

•If and New voicemail appear on the handset, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages..

• If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access

your voicemail. Appendix

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work..