VTech DS4121-4 Battery does not, Charge in the handset, Or the handset battery, Does not accept

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the telephone base or charger correctly. The CHARGE
charge in the handset		light on the telephone base or charger should be on.
or the handset battery	•	Remove and reinstall the battery, then charge for 16 hours.
does not accept	• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
charge.
		on, refer to The charge light is off in this section.
	•	It may be necessary to purchase a new battery. Please refer to the Battery section (page 38)
		of this user’s manual.
	• The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this
		user’s manual for further instruction.
The CHARGE light	•	Clean the charging contacts on the cordless handset(s) and telephone base each month using
is off.		a pencil eraser or a dry non-abrasive fabric.
	• Make sure the power adapter and telephone line cords are plugged in correctly and securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the cordless handset and telephone base to reset.
	• The telephone might be malfunctioning. Please refer to the Warranty section (page 50) of this
		user’s manual for further instruction.
There is no dial tone.	•	First, try all the above suggestions.
	• Move the cordless handset closer to the telephone base. It might be out of range.
	• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
	• Disconnect the telephone base from the telephone wall jack and connect a different telephone.
		If there is no dial tone on this telephone either, the problem is in your wiring or local service.
		Contact your local telephone company.
		www.vtechphones.com	41

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