VTech I5808 manual Switch, Process for T2406 calls

·Every call conversation cuts in and out, other end hears beeps.

1.Advise the customer that you (the rep) will place a no charge replacement order that will be shipped via UPS service, which should arrive within 14 days. Advise the customer that they will also receive a prepaid ARS label sent via US Mail to return their original unit (no charge will be incurred by the customer).

2.The rep will be responsible for placing the order for the unit using the EXCHANGE­ IW promo code in COPS and changing the shipping method to Free Shipping.

3.After placing the order, send an internal referral commitment to the [AAT ARS LABEL] team.

If you have any questions regarding this information, please see your supervisor. It is very important that every one understands this process and begins using it immediately. NOTE: THE CUSTOMER MAY RECEIVE A 2256 FOR A 1256. THE TWO MODELS ARE IDENTICAL.

NOTE: THE CUSTOMER MAY RECEIVE A 2325 FOR A 2365. THE TWO MODELS ARE IDENTICAL.

T-Switch

A standard hearing aid consists of a high gain amplifier between a microphone and receiver. If you put a cup over the ear such as a telephone handset, there is serious feedback and squealing. The remedy is to add a "T-Switch" in the hearing aid that disconnects the microphone and replaces it with a coil of wire. The phone receiver also has a coil of wire (HAC coil), and so these two coils form a transformer when they are in close proximity. Transformers transmit the signal magnetically rather than acoustically. The T-Coil in the hearing aid picks up any magnetic energy in close proximity. Spread spectrum phones produce a magnetic field when the RF transmitter turns on and off repeatedly. This magnetic energy can be picked up as static or hum in a hearing aid, but is usually a much lower level than the intended audio transmitted from the HAC coil. Generally, non-spread spectrum phones will perform better with hearing aids.

process for T2406 calls

If the customer has had his or her unit longer than 45 days:

1.Advise the customer to mail his or her entire product to the San Antonio Returns Center using the normal in warranty repair shipping and return process.

2.Advise the customer that upon receiving his or her telephone product at our San Antonio Returns Center, he or she will receive a similar or upgraded replacement model within 3 business days.

If the customer has had his or her unit less than 45 days or refuses to pay shipping costs to return their product for in warranty service:

Do not send the customer back to the retailer. Offer to issue a replacement order and send a prepaid ARS label via US Mail for him or her to ship their original product back at no charge to them.

·If this is the case, it will be necessary for you to place an order for the VTech T2406 using the EXCHANGE-IW promo code in COPS and use regular standard shipping. (The customer will receive the replacement within 3-Business days.)