Troubleshooting

Problem

Suggestion

 

 

 

 

 

I hear other calls when

• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you

 

using the telephone.

still hear other calls, the problem is probably in the wiring or local service. Call your local

 

 

telephone company.

 

 

 

 

 

 

I hear noise in the

• Make sure the telephone line cord is plugged in securely.

 

 

cordless handset, and

 

 

 

none of the keys or

 

 

 

buttons work.

 

 

 

 

 

 

My caller ID features are

• Caller ID is a subscription service. You must subscribe to this service from your local telephone

 

not working properly.

company for this feature to work on your telephone.

 

 

 

• The caller may not be calling from an area which supports caller ID.

 

 

 

• Both you and the caller’s telephone companies must use equipment which are compatible

 

 

with caller ID service.

 

 

 

• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone

 

 

base and the telephone line jack. Contact your DSL service provider for filter information.

 

 

 

 

 

The system does not

• Make sure you subscribe to Caller ID with Call Waiting features services provided by the local

 

receive caller ID or

telephone company.

 

 

the system does not

• The caller may not be calling from an area which supports caller ID.

 

 

display caller ID during

• Both you and the caller’s telephone companies must use equipment which are compatible

 

call waiting.

with caller ID service.

 

 

 

 

 

 

• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone

 

 

base and the telephone line jack. Contact your DSL service provider for filter information.

 

 

 

 

 

 

 

www.vtechphones.com

45

Appendix

Page 48
Image 48
VTech I6788, I6778 important safety instructions Troubleshooting