VTech I6788 Battery does not, Charge in the handset, Or the handset battery, Charge light is

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
charge in the handset		base or charger should be on.
or the handset battery	•	Remove the battery from the handset and install it in the spare battery compartment on the
does not accept charge.		side of the telephone base and let it charge for 16 hours. Then re-install the charged battery
		into the handset.
	• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
		on, refer to “The charge light is off” in this section.
	• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
		38) of this user’s manual.
	• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
		of this user’s manual for further instruction.
The CHARGE light is	•	Clean the charging contacts on the cordless handset(s) and telephone base each month using
off.		a pencil eraser or a dry non-abrasive fabric.
	•	Make sure the power adapter and telephone line cords are plugged in correctly and
		securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the cordless handset and telephone base to reset.
	• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
		of this user’s manual for further instruction.

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Appendix