Troubleshooting

Problem

Suggestion

 

 

 

There is noise

The handset may be out of range. Move it closer to the telephone base.

or interference

Appliances or other cordless telephones plugged into the same circuit as the telephone base

during a telephone

 

can cause interference. Try moving the appliance or telephone base to another outlet.

conversation.

Other electronic products can cause interference to your cordless telephone. Try installing

 

 

 

your telephone as far away as possible from the following electronic devices: wireless routers,

My calls fade out or

 

radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room

cut in and out when I

 

monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and

am using the cordless

 

other cordless telephones.

handset.

Microwave ovens operate on the same frequency as your telephone. It is normal to experience

 

 

static on your telephone while the microwave oven is operating. Do not install this telephone

 

 

in the same outlet or near a microwave oven.

 

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

 

 

modem/surge protector) into a different location. If this solves the problem, re-locate your

 

 

telephone or modem farther apart from each other, or use a different surge protector.

 

The layout of your home or office might be limiting the operating range. Trying moving the

 

 

telephone base to another location, preferably a higher location for better reception.

 

• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls

 

 

are still not clear, the problem is probably in the wiring or local service. Contact your local

 

 

service company (charges may apply).

 

• If the other telephones in your home are having the same problem, the problem is in the wiring

 

 

or local service. Contact the local telephone company (charges may apply).

 

• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack

 

 

that has a telephone connected to it. Contact your DSL service provider for filter information.

 

 

 

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VTech I6778, I6788 important safety instructions Same outlet or near a microwave oven, Service company charges may apply