Troubleshooting
Problem | Suggestion |
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The battery does | • Make sure the handset is placed in the telephone base or charger correctly. The charge light on |
not charge in the | the handset should be on. |
handset or Low | • Remove the battery from the handset and install it in the spare battery compartment at the |
Battery is constantly | bottom of the telephone base and let it charge for up to 24 hours. Then |
displayed on the | battery into the handset. |
handset. | • If the handset is in the charger or in the telephone base but the charge light is not on, refer to The |
| |
| charge light is off in the section below. |
| • It may be necessary to purchase a new battery. Please refer to the battery section of this |
| user’s manual. |
| • The telephone might be malfunctioning. Please refer to the warranty section of this user’s manual |
| for further instruction. |
|
|
The charge light is | • Clean the charging contacts on the handset(s) and telephone base each month using a pencil |
off. | eraser or a dry |
| • Make sure the power adapter(s) and telephone line cord are plugged in correctly and securely. |
| • Unplug the power adapter(s) and remove any spare batteries from the telephone base. Wait for |
| 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone |
| base to reset. |
| • The telephone might be malfunctioning. Please refer to the Warranty section of this user’s |
| manual for further instruction. |
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12 | www.vtechphones.com |