Troubleshooting
Problem | Suggestion | |
UNABLE TO CALL | • | Move the handset closer to the telephone base. You might have moved out of range. |
TRY AGAIN displays | • | If the handset is in its telephone base and the charging light does not light, refer to the charge |
on my handset. |
| light is off in this troubleshooting guide. |
| • Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it | |
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| back in. Allow up to one minute for the handset and telephone base to reset. |
| • | Other electronic products can cause interference with your cordless phone. Try installing |
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| your phone as far away from these types of electronic devices as possible: wireless routers, |
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| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
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| computers, kitchen appliances and other cordless phones. |
The battery does not | • | Charge the battery in the handset for 16 hours. For optimum daily performance, return the |
hold a charge. |
| handset to its telephone base when not in use. |
| • | You may need to purchase a new battery, please refer to the battery sections in this user’s |
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| manual. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual | |
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| for further instruction. |
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If you subscribe to DSL | • | If you hear noise during conversations and/or your caller ID features aren’t functioning properly, |
service |
| install a DSL filter to the telephone line between the telephone base and the telephone line |
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| jack. Contact your DSL provider to obtain a DSL filter. |
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I hear other calls while | • | Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If |
using my phone. |
| you still hear other calls, the problem is probably in your wiring or local service. Call your local |
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| telephone company. |
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46 | www.vtechphones.com |
