Troubleshooting
Problem | Suggestion |
CAN’T CONNECT | • Only one handset of your phone system can be in use (off hook) at a time. For example, if |
displays on my | HS1 is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one |
handset. | handset is in use at a time. |
| • Move the handset closer to the base. You might have moved out of range. |
| • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. |
| Allow up to one minute for the handset and base to reset. |
| • Other electronic products can cause interference with your cordless phone. Try installing your |
| phone as far away from these types of electronic devices as possible: wireless routers, radios, |
| radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
| computers, kitchen appliances and other cordless phones. |
| • You are trying to use both system handsets at the same time. Be sure to only use one system |
| handset at a time. |
The batteries will not | • Make sure the battery is plugged into the handset. |
hold a charge. | • Be sure to use the AC power adaptor provided with your phone. |
| • Charge the battery in the handset at least 16 hours. For optimum daily performance, return the |
| handset to its base when not in use. |
| • You may need to purchase a new battery, please refer to the Batteries section of this user’s |
| manual. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s |
| manual for further instruction. |
www.vtechphones.com | ADDITIONAL INFO 25 |
Additional Information
