D I S P L A Y T R O U B L E S H O O T I N G

If you encounter problems with the Cintiq display, refer to the following table. Your problem may be described here, and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.

General Problems

Solutions

No display. The power LED is off.

Verify that the AC power cable is connected, and that the Cintiq

 

 

 

 

 

power switch is turned on.

 

 

 

 

Verify that the Digital/Analog (DVI/VGA) switch is properly

 

 

 

 

 

set. Restart your computer after changing the position of the

 

 

 

 

 

switch.

No display. The power LED is lit

Check the contrast, brightness, and backlight controls. Adjust as

green.

 

necessary, or open the OSD menu, go to the Reset menu and

 

 

 

 

 

select the Recall option.

The LED is lit orange.

Your computer may be in a power management mode. Touch the

The following message appears

 

pen tip to the display screen, move the mouse, or depress any key

briefly on your display screen:

 

on your keyboard.

 

 

 

 

Verify that the video card is properly installed.

 

 

 

 

 

 

 

 

Check the video cable for bent or broken connector pins.

 

 

 

 

 

 

 

 

 

Then properly connect the video cable.

 

 

 

 

 

 

The following message appears briefly on your display screen:

The following message appears briefly on your display screen:

Check that your computer is turned on.

Verify that you are using the video cable that came with Cintiq.

Check that the Cintiq video cable is fully connected.

Check the video cable and any video adaptors for bent or broken connector pins. Then properly connect the video cable and any necessary adaptors.

The input signal frequency is incorrectly set or not compatible with Cintiq. Connect a different display and set the refresh rate (ver- tical frequency) to some value between 50 and 75 Hz. If your video card driver supports adjustment of the horizontal fre- quency, make sure it is set to some value between 31.5 and 61 kHz.

The resolution is set too high (1024 x 768, maximum).

The refresh rate is set too high (75 Hz, maximum).

Set the display properties to detect plug and play monitors.

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