MY PASSPORT ULTRA
USER MANUAL
MANAGING AND CUSTOMIZING THE DRIVE – 57
After the drive erase operation completes, go to http://support.wdc.com and see
Knowledge Base answer ID 7 for information about downloading and restoring the WD
software and disk image on your My Passport drive.
Note: Erasing your drive also removes your password. If you used a password to
protect your drive, you will need to re-create it after restoring the WD
software and disk image. (See “Password Protecting the Drive” on
page 44.)
Using the WD Drive Unlock Utility
To erase your My Passport when the drive is locked and you have forgotten or lost your
password:
1. Start the WD Drive Unlock utility by either:
• Using your computer’s file management utility to open the WD Unlocker virtual
CD and double-clicking the Unlock.exe application
•Clicking Start > My Computer, and double-clicking the WD Unlocker virtual CD
listed under Devices with Removable Storage
2. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock Drive.