
TROUBLESHOOTING GUIDE (CONTINUED)
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
The unit powers up, but does not scan and/or beep
Scanning a particular symbology that is not enabled
UPC/EAN, Code 39, interleaved 2 of 5, Code 93, Code 128 and Codabar are enabled by default. Verify that the type of bar code being read has been selected
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| The unit powers | The scanner has been | Verify that the bar code that | |
| up, but does | programmed for a | is being scanned falls into | |
| not scan and/or | character length lock, | the criteria. | |
| beep | or a minimum length | (Typical of  | |
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 | and bar code being | codes. The scanner | |
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 | scanned does not | defaults to a minimum of 4 | |
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 | satisfy the | character bar code.) | |
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 | programmed criteria | 
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| The unit scans | The scanner is | If the scanner is setup to | |
| a bar code, but | configured to support | support ACK/NAK, | |
| locks up after | some form of host | RTS/CTS, XON/XOFF or | |
| the first scan | handshaking but is not | D/E, verify that the host | |
| (red LED stays | receiving the signal | cable and host are | |
| on) | 
 | supporting the handshaking | |
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 | properly | |
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| The unit scans, | The scanner’s data | Verify that the scanner’s | |
| but the data | format does not match | data format matches that | |
| transmitted to | the host system | required by the host. Make | |
| the host is | requirements | sure that the scanner is | |
| incorrect | 
 | connected to the proper | |
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 | host port | |
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| Scanner beeps | The print quality of the | Check print mode. The type | |
| at some bar | bar code is suspect | of printer could be the | |
| codes and NOT | 
 | problem. Change print | |
| for others of the | Also check character | settings. For example | |
| same bar code | change to econo mode or | ||
| length lock. | |||
| symbology | high speed | ||
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| Scanner beeps | The aspect ratio of the | Check print mode. The type | |
| at some bar | bar code is out of | of printer could be the | |
| codes and NOT | tolerance | problem. Change print | |
| for others of the | 
 | settings. ie change to econo | |
| same bar code | 
 | mode or high speed | |
| symbology | 
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