TROUBLESHOOTING GUIDE (CONTINUED)

SYMPTOMS

POSSIBLE CAUSE(S)

SOLUTION

The unit powers up, but does not scan and/or beep

Scanning a particular symbology that is not enabled

UPC/EAN, Code 39, interleaved 2 of 5, Code 93, Code 128 and Codabar are enabled by default. Verify that the type of bar code being read has been selected

 

 

 

The unit powers

The scanner has been

Verify that the bar code that

up, but does

programmed for a

is being scanned falls into

not scan and/or

character length lock,

the criteria.

beep

or a minimum length

(Typical of Non-UPC/EAN

 

and bar code being

codes. The scanner

 

scanned does not

defaults to a minimum of 4

 

satisfy the

character bar code.)

 

programmed criteria

 

 

 

 

The unit scans

The scanner is

If the scanner is setup to

a bar code, but

configured to support

support ACK/NAK,

locks up after

some form of host

RTS/CTS, XON/XOFF or

the first scan

handshaking but is not

D/E, verify that the host

(red LED stays

receiving the signal

cable and host are

on)

 

supporting the handshaking

 

 

properly

 

 

 

The unit scans,

The scanner’s data

Verify that the scanner’s

but the data

format does not match

data format matches that

transmitted to

the host system

required by the host. Make

the host is

requirements

sure that the scanner is

incorrect

 

connected to the proper

 

 

host port

 

 

 

Scanner beeps

The print quality of the

Check print mode. The type

at some bar

bar code is suspect

of printer could be the

codes and NOT

 

problem. Change print

for others of the

Also check character

settings. For example

same bar code

change to econo mode or

length lock.

symbology

high speed

 

 

 

 

 

 

 

Scanner beeps

The aspect ratio of the

Check print mode. The type

at some bar

bar code is out of

of printer could be the

codes and NOT

tolerance

problem. Change print

for others of the

 

settings. ie change to econo

same bar code

 

mode or high speed

symbology

 

 

 

 

 

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Image 26
Metrologic Instruments MS7220 manual Codes. The scanner