TROUBLESHOOTING GUIDE (CONTINUED)
SYMPTOMS
POSSIBLE CAUSE(S)
SOLUTION
The unit powers up, but does not scan and/or beep
Scanning a particular symbology that is not enabled
UPC/EAN, Code 39, interleaved 2 of 5, Code 93, Code 128 and Codabar are enabled by default. Verify that the type of bar code being read has been selected
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The unit powers | The scanner has been | Verify that the bar code that | |
up, but does | programmed for a | is being scanned falls into | |
not scan and/or | character length lock, | the criteria. | |
beep | or a minimum length | (Typical of | |
| and bar code being | codes. The scanner | |
| scanned does not | defaults to a minimum of 4 | |
| satisfy the | character bar code.) | |
| programmed criteria |
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The unit scans | The scanner is | If the scanner is setup to | |
a bar code, but | configured to support | support ACK/NAK, | |
locks up after | some form of host | RTS/CTS, XON/XOFF or | |
the first scan | handshaking but is not | D/E, verify that the host | |
(red LED stays | receiving the signal | cable and host are | |
on) |
| supporting the handshaking | |
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| properly | |
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The unit scans, | The scanner’s data | Verify that the scanner’s | |
but the data | format does not match | data format matches that | |
transmitted to | the host system | required by the host. Make | |
the host is | requirements | sure that the scanner is | |
incorrect |
| connected to the proper | |
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| host port | |
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Scanner beeps | The print quality of the | Check print mode. The type | |
at some bar | bar code is suspect | of printer could be the | |
codes and NOT |
| problem. Change print | |
for others of the | Also check character | settings. For example | |
same bar code | change to econo mode or | ||
length lock. | |||
symbology | high speed | ||
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Scanner beeps | The aspect ratio of the | Check print mode. The type | |
at some bar | bar code is out of | of printer could be the | |
codes and NOT | tolerance | problem. Change print | |
for others of the |
| settings. ie change to econo | |
same bar code |
| mode or high speed | |
symbology |
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