Temperature is too warm
■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See the “Setting or Using the Controls” section.
■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See the “Setting or Using the Controls” section. If this does not correct the problem, call for service.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions? See the “Setting or Using the Controls” section.
■Was a
The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
■Is the ice bin or ice bucket out of position? For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. See the “Ice Maker and Storage Bin/Bucket” section.
■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Crisper and Crisper Covers” section for more information.
■Are the gaskets sticking? Clean gaskets according to the directions in the “Cleaning” section.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. See the “Door Closing” or “Leveling Refrigerator” section, depending on your model.
■Were the doors removed during product installation and not properly replaced? Remove and replace the doors according to the “Door Removal” section on some models, or call a qualified service technician.
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets according to the directions in the “Cleaning” section.
Computer Troubleshooting (on some models)
See the “Computer and Software User Guide” for information regarding your computer system.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, contact the dealer from whom you purchased the unit or a Whirlpool designated service company.
Accessories
Replacement filters
To order accessories, contact your authorized Whirlpool dealer and ask for the appropriate part number listed below.
Stainless Steel Cleaner & Polish
Order Part #4396095
Cabinet Side Trim kits:
Part #2208187S - Stainless Trim Kit
Part #2208187W - White Trim Kit
Part #2208187B - Black Trim Kit
Part #2208187T - Biscuit Trim Kit
Decorative Door Panel kits:
Part #4378123 - White Cabinet Color
Part #4378124 - Black Cabinet Color
Part #4378125 - Biscuit Cabinet Color
Base grille water filter cartridges:
NOTE: Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
Standard Cartridge:
Order Part #4392857 (NL300 and L500)
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